ASURION Auto Accessories Plan Review: Buy or Skip?
Starting with a standout statistic, the ASURION Auto Accessories Protection Plan has amassed ratings consistently above 4.2/5 across platforms, with thousands of users praising its speed and convenience in claims processing. Scoring it at 8.7/10, the verdict leans toward a strong buy for many, but recurring frustrations over deductibles, refurbished replacements, and coverage limitations mean it isn’t universally adored.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim approvals, sometimes within minutes | High deductibles relative to device value |
| Replacement often arrives within 24-48 hours | Refurbished units frequently have defects |
| Coverage includes accidental damage from day one for portable products | Repairs not always offered even when parts are available |
| No deductibles for certain portable item claims | Confusing terms, users report gaps in coverage |
| 24/7 claims filing online or by phone | Aggressive upselling of higher-tier plans |
| Simple return packaging for damaged items | Limited coverage for some specialized devices like fold/flip models |
| Included tech support for setup and troubleshooting | Inconsistent communication about shipping and appointment requirements |
Claims vs Reality
Marketing highlights the plan’s “fast and easy claims process” with promises such as no deductibles for certain accidents, coverage from the day of purchase, and full replacement or reimbursement when repairs aren’t possible. While these elements are widely experienced, reality sometimes diverges sharply.
For example, while ASURION states repairs are covered after manufacturer warranty lapses, Reddit user solitaire0199 found that with fold/flip Samsung devices “the only option for any issue however small is an $800 phone replacement” despite expecting a repair. This undermines trust for buyers in niche product categories.
Similarly, the claim of “parts, labor, and shipping included” resonates with many who got cost-free replacements quickly. But on Trustpilot, a verified buyer noted paying a $200 deductible for a Galaxy S7, only to receive a refurbished phone that could have been bought factory-refurbished for less. This suggests costs sometimes negate the insurance’s value depending on circumstance.
Cross-Platform Consensus
Universally Praised
The strongest praise targets speed. Countless Trustpilot stories reference replacements arriving “the next day” or “within two days” even during holidays. Sitejabber user feedback includes same-day deliveries in urgent situations, such as after a family car accident: “they had a representative deliver the phones the same day… got me up and running in minutes.”
Convenience in customer journey is another recurring hit. Verified Amazon buyers like one who insured a dash cam report “the price was reasonable for the 3 years” and that quick checks and returns were part of the package. Twitter reactions amplify this: “the same day service is amazing! I was floored when I was told within hours I’d get my new phone!”
For busy professionals, the included prepaid return packaging is vital. Trustpilot reviewers mention how tech support “walked me through setting up the new phone and erasing the old one,” saving them time and frustration. For tech-shy users, a Twitter note from “not too tech-savvy grandma” highlights accessible online claim filing and friendly guidance.
Common Complaints
Deductible shock is a major sore point. Trustpilot is littered with cases where customers paid premiums for years, only to discover high replacement costs. One Quora-sourced user recounted being quoted $149 for a replacement, then charged $199, describing feeling misled.
Device quality post-replacement also sparks negativity. Repeated mentions exist of refurbished units with battery or button defects—Trustpilot reviewer Tonia complained her “battery is already dying… obviously this wasn’t a new device” after receiving a replacement. The frustration is magnified when subsequent claims must be filed.
Coverage limitations breed resentment—plans that market cracked screen repairs at low cost sometimes default to costly full replacements based on technicalities. A Trustpilot complaint details a $29 screen repair quote that ballooned to $179 because Face ID was impacted, despite terms not clarifying such exclusions.
Divisive Features
Refurbished replacements divide the user base. Some accept them as practical cost-control and report devices “looked absolutely new and battery capacity was still 100%.” Others, like one Sitejabber user with multiple claims, argue quality control is lacking and returned devices often fail quickly.
The tech support inclusion also polarizes. For some, in-home repairs or store setups transform the experience into a high-value service. For others, aggressive upselling of pricier coverage tiers during these interactions leaves a sour taste.
Trust & Reliability
Trustpilot narratives reveal patterns suggesting ASURION is reliable in execution but suffers perception risks from communication slip-ups. Long-term customers speak highly: “through my years of having wireless insurance, they have always come through for me,” notes one review.
However, scam accusations emerge when coverage caveats aren’t disclosed plainly. A Reddit/Telus user accused the plan of being “incomplete care” after repairs were excluded for their fold device. Similarly, Trustpilot reports of defective refurbishments with repeated failures worsen trust.
Durability stories show mixed results—some devices remain trouble-free for months, while others cycle through multiple replacements in short spans. This inconsistency fuels hesitancy for those who prioritize long-term reliability over short-term fix speed.
Alternatives
From available data, AppleCare+ emerges as a direct comparison for Apple users, providing new-unit replacements and clear deductible structures. One Trustpilot reviewer who switched all devices to AppleCare+ stated that “AppleCare gives me a new phone for $150... Asurion gives me a refurbished iPhone for $149.”
For Samsung devices, carrier-backed repair programs may be alternatives, though coverage breadth can be narrower. Community tips suggest verifying whether local repair centers can perform screen swaps under manufacturer warranty before resorting to third-party plans.
Price & Value
Amazon listings place certain tiers like the $150-$174.99 coverage plan at $16.99, suggesting upfront cost competitiveness. But community insights warn to calculate lifetime premiums plus deductibles against the device’s actual depreciated value—especially if lower-tier extended warranties or manufacturer service can solve common issues.
Reddit and Trustpilot contributors urge buying extended coverage length beyond manufacturer term only if the product has high failure risk. In categories like auto accessories and dash cams, the modest plan price is easier to justify, especially when accidental damage is included from day one.
FAQ
Q: Does ASURION cover accidental damage immediately?
A: Yes, for portable products, drops, spills, and cracked screens are covered from day one, per official terms, and verified by multiple Amazon buyers.
Q: Will I get a new device as a replacement?
A: Not always—many replacements are refurbished. Some arrive in near-new condition, others have defects, prompting further claims.
Q: What happens if repairs aren’t possible?
A: ASURION states it will replace or reimburse via Amazon e-gift card. Several Trustpilot reviews confirm quick gift card issuance for unrepaired items.
Q: Is tech support included?
A: Yes. Plans bundle setup, troubleshooting, and device connectivity support. Users highlight this as a major benefit when replacing complex gadgets.
Q: Are there any product exclusions?
A: Yes—loss, theft, intentional damage, and certain accessory failures are excluded. Coverage gaps like fold/flip device repairs can surprise customers.
Final Verdict: Buy if speed, convenience, and accident coverage are priorities, especially for high-use portable tech. Avoid if your main concern is receiving factory-new replacements or if your device class has known coverage exclusions. Community pro tip: check deductible amounts and coverage fine print before purchase—what looks like a $29 fix could become a $179 replacement under certain conditions.
