ASURION Wearables Protection Plan Review & Verdict
Digging into user reports, the ASURION Wearables Protection Plan earns a conditional 8/10. While many customers praise the speed and ease of claims, others warn of confusion over battery coverage and occasional mismatches between replacement and original devices. The plan’s value hinges on the type of wearable and the buyer’s tolerance for potential replacement differences.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals, often within minutes | Replacement devices may differ in brand/color |
| Covers drops, spills, cracked screens from day one | Confusion over battery coverage terms |
| 24/7 tech support with setup & troubleshooting | Service fees for claims can be $49–$99 |
| Unlimited claims under Home+ plan | Occasional delays or miscommunication with manufacturer referrals |
| No receipt required for Home+ coverage | Website follow-up issues reported by some users |
| Coverage extends beyond manufacturer warranty | Not all devices or damage types covered |
| Option for reimbursement if repair is impossible | Some see extended warranty upsells as aggressive |
Claims vs Reality
Marketing promises that the ASURION Wearables Protection Plan “covers drops, spills and cracked screens from day one” and offers “most claims approved within minutes.” According to Trustpilot and ConsumerAffairs reviewers, this speed is real — a verified buyer described filing a claim for an Apple Watch and getting instant approval: “My replacement device arrived the very next day, in perfect condition and ready to use.”
However, the official terms state batteries are excluded unless integrated and non-user-replaceable. On Reddit, multiple Segway Navimow owners debated this point, with conflicting information from Asurion representatives. One Reddit user reported, “I finally got something in writing from Asurion confirming the navimow i110n battery is considered built-in… so it is covered.” This contradicts Amazon’s public Q&A where Asurion says mower batteries are excluded.
Another claim is “no receipt required” under the Home+ plan, which users confirm as accurate. A ConsumerAffairs reviewer noted they “filed a claim online… shipped it out, and a few days later received a gift card to repurchase the product,” without needing original purchase proof.
Cross-Platform Consensus
Universally Praised
Across Amazon, Trustpilot, and Reddit, the most consistent praise is for Asurion’s speed of resolution. Trustpilot user Tina shared: “I was promised my replacement in 2 business days, it came in 1 day and was delivered on a Saturday.” This responsiveness benefits professionals who rely on wearables daily, such as fitness trainers or smartwatch-dependent commuters.
The ease of filing claims is another highlight. A verified ConsumerAffairs reviewer said, “Effortless way to file a claim. No jumping through hoops… great service!” For elderly customers or those less tech-savvy, the straightforward online/phone process removes barriers to getting devices repaired or replaced quickly.
Unlimited claims under the Home+ plan are valued by heavy tech users. A Trustpilot review emphasized relief at being able to cover “nearly all the tech in your home… for less than $1/day,” allowing multiple wearables to be protected without juggling separate warranties.
Common Complaints
Confusion over battery coverage appears in multiple Reddit threads. While built-in batteries may be covered, disposable or replaceable ones are not — yet this nuance isn’t clearly stated in all terms. This impacts owners of fitness bands and certain smartwatches where battery degradation is inevitable.
Another frustration is replacement discrepancies. Trustpilot notes that “replacement is not always identical,” with some users receiving refurbished units or different colors/models. For style-conscious smartwatch users, this can be a dealbreaker.
Some customers faced misdirected manufacturer referrals. An Amazon review for the 4-year watch plan described being told to contact the manufacturer for an under-warranty watch, only to discover the repair wasn’t covered, leading to repeated calls and wasted time.
Website accessibility issues also cropped up — one Apple Watch claimant reported that “most of several times that I attempted to follow up… the website would not respond.”
Divisive Features
The monthly Home+ fee ($24.99–$34.99) splits opinion. Heavy tech households appreciate the breadth of coverage, but minimal tech users question the value. Reddit discussions weigh the pros of $16.99/month “cover anything” Amazon-wide plans against the risk of future price increases.
Service fees per claim are seen as fair by some (“a nominal fee indeed” for a replacement TV, per Trustpilot), but others feel they erode the advertised “no additional cost” perception.
Trust & Reliability
Trustpilot’s 4.7 rating suggests broad satisfaction, but there are scam accusations from a minority. One reviewer alleged, “Stay away… you will not get the services you need,” after receiving a lower-value replacement phone. Still, many counter with positive long-term experiences — Reddit lawn mower owners cited multiple past robotic vacuum repairs and battery replacements under Asurion plans.
Durability of service is noted in multi-year anecdotes. A Trustpilot customer described a dryer repair just within the 5-year warranty window, praising Asurion for honoring coverage despite tight timing. This reinforces reliability for buyers planning long-term wearable use.
Alternatives
While no direct competitor is detailed in the data, Redditors compare Asurion to self-insuring via savings for battery replacements. Some also weigh retailer-specific warranties, but point out these often lack drop/spill coverage — a key Asurion selling point.
Price & Value
Amazon listings show one-off wearable plan prices ranging from $7.99 to $37.99 depending on device value, with Home+ as a subscription. For a $300 smartwatch, replacing out-of-pocket can be significantly more than the cumulative plan cost, especially with multiple incidents.
Community tips include waiting up to a year before starting subscription coverage to maximize overlap with manufacturer warranties, as one Reddit user shared: “One bonus is the plan covers 1 year prior so you can wait 1 year and then start it.”
FAQ
Q: Does the plan cover smartwatch batteries?
A: Only if the battery is built-in and non-user-replaceable. Disposable batteries are excluded. Some users had to get written confirmation from Asurion to ensure coverage.
Q: Are replacements always identical to the original device?
A: No. While Asurion tries to match make/model, availability may mean refurbished units or different colors are sent.
Q: How fast is the claims process?
A: Many users report approval within minutes and replacements shipped next day, often arriving in 1–2 days.
Q: Is the Home+ plan worth it for one wearable?
A: Likely not. It shines for households with multiple devices, as it covers unlimited eligible products under one fee.
Q: Do I need the original receipt?
A: Not for Home+ coverage. Individual plans bought via Amazon may require proof of purchase from the platform.
Final Verdict: Buy if you rely daily on a high-value wearable and need coverage for accidental damage beyond the manufacturer’s warranty. Avoid if replacement exactness matters to you or if your device’s main risk is a replaceable battery. Pro tip from community: Get written confirmation on battery coverage for your specific model before purchase to avoid future disputes.
