ASURION Outdoor Furniture Plan Review: Conditional Buy Verdict
Some customers say the ASURION Outdoor Furniture Protection Plan “was absolutely worth it,” but others call it “a pure rip-off.” With ratings ranging from 3.0 to 4.3 stars depending on product tier, the verdict lands around 7/10—conditional value highly dependent on claim approval speed and item type.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast payouts via Amazon e-gift cards (“refund within 48 hours,” per Trustpilot users) | Claim denials over “normal use” definitions and manufacturer warranty conflicts |
| Covers rips, stains, seam separation beyond manufacturer warranty | Long delays in plan email delivery (15+ days in some cases) |
| No cost for repairs—parts, labor, shipping included | Website claim forms prone to errors; often redirected to phone/chat |
| Subscription option covers multiple items bought in past 12 months | Coverage ends after first replacement—plan does not restart for original duration |
| Helpful 24/7 tech support for certain product categories | Fine print exclusions (pre-existing damage, outdoor use of indoor items) |
| Expanded eligibility in 2024 improvements | Unclear communication about coverage specifics and exclusions |
Claims vs Reality
The marketing promises “no additional cost for repairs—parts, labor, and shipping included” and “most claims approved within minutes.” A verified buyer on Amazon noted: “I received a full refund on my item… excellent customer service and will resolve your claim within 48 hours.” Yet Reddit user u/lfn673q countered, “after two hours on a chat…the company has a clear agenda of denying and delaying to avoid coverage.”
Another claim touts broad damage coverage—stains, rips, seam separation, defects after manufacturer warranty expires. While Trustpilot users reported “no hassle claim that was paid out immediately,” Twitter user @anon called attention to the fine print: “within year one, they replace your product… that’s the end of your coverage.” This contradicts the perception of multi-year security, instead acting as one-time payout insurance.
Finally, ease of claim filing is central to promotion. Asurion states “file a claim anytime online or by phone.” The reality? A Trustpilot reviewer said, “the claims web site never seems to work…the web site fill-in-the-blanks don’t work…then you get told to call or use the chat feature.”
Cross-Platform Consensus
Universally Praised
For high-value furniture items, especially outdoor sets susceptible to elements, customers praise the quick approval and generous refund process. Reddit user u/ksae2vb recalled: “Tent…leaks in 7 places…they refunded me and I keep the tent…definitely not a scam.” Similarly, a Trustpilot reviewer raved, “less than 10 min…it was super simple…I received a call back the very next day with a resolution.”
Busy households benefit greatly. One Redditor shared, “having multiple school-aged kids has changed my opinion…we have them on every one of their phones and tablets…there isn’t enough allowance to cover the damage my kids have done.”
Common Complaints
The most consistent frustration centers on claim denials or coverage interpretation. Reddit user u/kjtonjm experienced a gap in plan recognition: “they had no record of my plan even though I could see it on my account.” For others, issues arise when items fail still under manufacturer coverage, leading Asurion to “direct you there first” rather than handling repair or replacement.
Technical verification causes delays—Trustpilot reports “15 minutes” on hold and repeated requests for the same information. Twitter complaints highlight that coverage expires after first claim fulfillment, regardless of remaining term.
Divisive Features
Some adore the Complete Protect subscription. Redditor u/kdhuthx praised: “We have made three claims and they were paid immediately…totally worth it.” Others view the concept unfavorably—u/k5epn5y insisted, “These insurance plans are very rarely worth it…commonly deny coverage due to nebulous terms like ‘wear and tear’.”
The expanded 2024 coverage to include more product categories is welcomed, but Twitter skepticism over the non-renewable nature of plans tempers excitement.
Trust & Reliability
Concerns about deceptive marketing appear often, with Twitter users pointing out omitted fine-print terms. One accused Asurion of “deceitful business practices” and hiding the once-and-done payout clause deep in policy language. In contrast, some long-term users report consistent payouts—Trustpilot reviewers stated “never had a claim denied” after several years of coverage.
Durability-wise, Reddit threads show mixed long-term performance: users with past success tend to repurchase, while those experiencing early policy confusion or denial avoid future plans. This polarizes brand trust; satisfaction hinges heavily on transparent communication and smooth claim handling.
Alternatives
Competitor references focus on Staples Protection Plans, which share coverage for defects, seam separation, and accidental physical damage. Staples customers praised the “quick and easy filing” and “worth every penny” value proposition, but without the “once-and-done” termination risk cited against Asurion’s version. Those seeking traditional coverage through manufacturer warranty extensions might also consider ProtectAll, offering outdoor furniture-specific safeguards with clearer separation from the original warranty period.
Price & Value
Amazon listings put the ASURION Outdoor Furniture Protection Plan in ranges from $40 to $124 depending on item price category. Reddit’s insider analysis shows better per-dollar value for high-cost items, especially those prone to environmental wear. The resale or secondary market for unused plans holds little appeal—coverage is non-transferable. Verified buyers suggest purchasing within the allowed 30-day post-item window to cover prospective repairs without overpaying on low-value items.
Buying tip from Reddit: Match plan cost to potential replacement cost—“Some products…cost nearly as much as the full product to replace—then the plan makes sense.”
FAQ
Q: Does the plan cover outdoor use of indoor products?
A: No. As Reddit moderators explain, using indoor-rated items outdoors “falls outside of normal use,” even if shielded from elements.
Q: What happens after a replacement or refund?
A: Coverage ends for that product; new purchases require a new plan.
Q: Is accidental damage included?
A: Only for certain portable electronics under separate plan types. Furniture coverage focuses on material defects, seam separation, stains, and rips post-manufacturer warranty.
Q: How quickly are claims processed?
A: Reports range from “within minutes” to multi-day delays; method of claim (online vs. phone/chat) impacts speed.
Q: Can I transfer my plan to someone else?
A: No, Asurion furniture protection plans are non-transferable.
Final Verdict
Buy if you’re purchasing high-value outdoor furniture or complex mechanical patio equipment and want peace of mind beyond the manufacturer’s limited warranty. Avoid if you expect multi-use coverage after the first replacement or plan to repurpose indoor goods outdoors. Pro tip from a Trustpilot user: “Save all receipts and plan info—having records on hand made my claim payout painless and fast.”
