ASURION Outdoor Furniture Plan Review: Worth It?
A verified buyer on Amazon summed it up bluntly: “Always buy the warranty—excellent company. What else can I say!” That pretty much captures the split verdict on the ASURION Outdoor Furniture Protection Plan, which lands at a conditional 7.9/10. For some, it’s an effortless route to refunds or replacements. For others, delays, denials, and fine-print exclusions slow the process or leave them empty-handed.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claims approval in many cases | Emails with plan info can be delayed up to two weeks |
| Simple online and phone claim filing | Coverage limits exclude “abuse” or non-normal use scenarios |
| Refunds issued as Amazon gift cards for quick replacement | Claims may be redirected to manufacturer within warranty period |
| Covers rips, stains, seam separation, wear and tear | Some users cite agenda to deny coverage |
| No additional repair cost—parts, labor, and shipping included | Outdoor use of indoor-rated products often excluded |
| Expanded repair network for individual plans | Website and chat systems can be cumbersome |
| Peace-of-mind value for high-ticket, damage-prone furniture | Backordered replacements delay resolution times |
Claims vs Reality
ASURION advertises “fast and easy claims—most approved within minutes” and “coverage for stains, rips or tears, seam separation, and more.” Many Reddit users and Amazon reviewers confirm that when a claim meets eligibility, the process can be remarkably smooth. Reddit user u/ls8rc4v shared: “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.”
But gaps appear when real-world scenarios hit policy exclusions. A Reddit insider clarified that using an indoor product outdoors falls outside of “normal use.” One potential buyer lamented that his porch security cameras, despite being somewhat sheltered, wouldn’t be covered if weather damaged them. This nuance means buyers must match plan type precisely to product risks.
ASURION’s promise of “coverage after manufacturer warranty expires” is technically true, but multiple users hit bumps when claims were denied during the initial manufacturer coverage window. Redditor u/lfn673q recounted being stuck in a two-hour chat while agents “had a clear agenda of denying and delaying to avoid coverage.”
Finally, while marketing touts “parts, labor, and shipping included,” the actual benefit varies: some customers get repairs, others full refunds—but occasionally replacements arrive late. A verified Trustpilot reviewer noted it took “over 6 days to receive a replacement device” when stock was backordered, contrasting the idealized “approved within minutes” claim.
Cross-Platform Consensus
Universally Praised
Across Amazon, Staples, and ConsumerAffairs, the speed of hassle-free approvals dominates positive sentiment. Michelle D., as quoted on Staples, said: “Purchasing a protection plan with Asurion is worth every penny.” For owners of high-value, easily damaged outdoor furniture, this peace of mind resonates.
For families, especially those with kids prone to wear-and-tear accidents, the plan’s coverage for rips and seam separation is a major draw. Reddit user kd_huthx testified: “We have made three claims and they were paid immediately. It’s been totally worth it to us.” Outside of furniture, the same service ethos applies—users also cite quick resolution for non-repairable items via Amazon credits.
Convenience is another key win. The ability to file online or by phone with no deductibles means customers don’t dread the process. ConsumerAffairs user Jose described submitting a claim in “about 10 minutes” and getting instructions for reimbursement right away. The absence of additional fees further boosts satisfaction for repeat buyers.
Common Complaints
Negative feedback most often centers on administrative delays and coverage denials. One Amazon reviewer warned not to buy due to “very long delay for simple email with plan info… 15 days after ordering and still no plan email.” This delay is not just an annoyance—it can cause uncertainty if a product fails soon after purchase.
Eligibility misunderstandings also fuel frustration. Buyers who assume “any damage” is covered learn quickly that cosmetic-only damage or pre-existing conditions are excluded. The Reddit thread is filled with first-person accounts of plans tied only loosely to products, creating headaches if the link isn’t properly established at purchase.
Customer service flow through web and chat tools is another sore spot. Trustpilot reviews for garden product warranties reveal a claims site that “never seems to work” and chat reps asking for all info “all over again.” Phone resolution is often faster, but still involves multiple holds and repeating details already submitted online.
Divisive Features
The plan’s value for low-cost items splits opinion. Some see it as cheap insurance: a Trustpilot reviewer called it “like renting products” since it pays back most of the purchase on failure. Others view it as unnecessary if the product cost is low enough to self-insure.
Coverage terms for non-standard use are another gray area. For instance, using sheltered outdoor spaces with indoor furniture is tempting but technically excluded from normal-use definitions—meaning no payout if weather takes its toll. This limitation matters to creative users repurposing indoor items.
Trust & Reliability
Concerns about a “deny-first” mindset surface repeatedly in Reddit stories. u/lfn673q described claims reps seemingly working to avoid approval. Yet other users report opposite experiences—full refunds with minimal proof. This inconsistency suggests reliability depends on claim category and documentation quality.
Long-term buyers offer reassurance. Some have kept ASURION plans in rotation for years, using them multiple times without a denial. On Trustpilot, several said they “will always use them” because claims have been honored even on older items. The commitment to expanded repair networks in 2024, mentioned by an insider, suggests ongoing investment in customer service speed.
Alternatives
Staples’ ASURION Furniture Protection mirrors much of the same policy but applies to in-store purchases and offers three-year coverage instead of two. Amazon’s “Complete Protect” subscription is another option—covering multiple eligible purchases in one monthly plan. For heavy Amazon buyers, Reddit users note this can be more cost-effective than several individual plans.
Price & Value
Outdoor furniture plans range from around $40 for lower-value items to over $100 for high-ticket sets. Savvy buyers frame it as a hedge: spending 8-10% of item cost to secure a two-year safety net. While delayed emails can be a hassle, once activated, many buyers recover full purchase value for failures.
Community tip: For items under $50, weigh the plan cost versus potential self-replacement—especially if outdoor use risks fall outside coverage. For high-cost pieces exposed year-round, coverage can effectively nullify repair/replacement expenses.
FAQ
Q: Does the ASURION Outdoor Furniture Protection Plan cover weather damage?
A: Only if the product is rated for outdoor use. Using indoor furniture outside—even under shelter—is considered “outside of normal use” and is excluded.
Q: How are claims paid out?
A: Many approved claims result in Amazon e-gift cards for the purchase amount, enabling quick reordering. In some cases, repairs or replacements are offered instead.
Q: How soon after purchase does coverage start?
A: Coverage begins after Amazon’s 30-day return window closes. Damage during this period may be addressed by the retailer or manufacturer.
Q: Is accidental damage included?
A: Only if the plan type specifies accidental coverage. Standard outdoor furniture plans focus on wear and tear, seam separation, and material defects.
Q: What happens if my claim is denied?
A: You can request clarification, appeal with additional evidence, and reference the specific plan terms. Customer support channels include Amazon’s “Your Orders” and ASURION’s phone/email service.
Final Verdict: Buy if you’re investing in outdoor-rated furniture that will see constant use, especially if high-value or prone to wear and tear. Avoid if you plan on using indoor furniture outside or if the plan cost approaches the item price. Pro tip from the community: Keep receipts and initial-condition photos—fast, documented claims get approved far more often.
