ASURION Lawn & Garden Warranty Review: 8.8/10 Verdict
When Reddit user u/capt_pimento_march called the ASURION Lawn & Garden Extended Protection Plan “an absolute requirement” for outdoor tech like robotic mowers, it set the tone for how many long-term buyers view this coverage. Scoring it at 8.8/10 from aggregated user sentiment, the plan earns high marks for fast reimbursements, minimal hassle, and genuine value—but not without confusion over coverage details, especially around batteries.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals—often same day | Confusion or conflicting info on battery coverage |
| Amazon gift card or replacement for unrepairable items | Website and chat claim portals can be buggy |
| Coverage starts after manufacturer’s warranty ends | No refund to original payment method, only Amazon credit |
| Friendly and helpful customer service | Occasionally slow repair scheduling depending on parts |
| Good value for high-failure-rate lawn/garden tools | Some users report long hold times on phone support |
| Easy to file claims online or by phone | Terms & conditions not always explicit on specific items |
| Coverage even if manufacturer goes out of business |
Claims vs Reality
Marketing promises “no additional cost” repairs including parts, labor, and shipping, plus an “easy claims process with most approved within minutes.” Digging deeper into user reports, that speed is often real—Trustpilot reviewers describe claims resolved “within 48 hours without ever leaving your home”—but there’s friction when the website fails.
A verified buyer on Amazon noted: “Label arrived the day I reported the problem and my refund was received the day I dropped off the package.” By contrast, another buyer complained the site “never seems to work… the chat feature sometimes works… phone keeps you on hold for at least 15 minutes.”
ASURION also claims coverage “after the manufacturer’s warranty.” Reddit discussions confirm this, with one poster adding: “Coverage begins after Navimow’s 2-year battery warranty for built-in batteries.” Yet several threads show conflicting battery coverage messages: official terms exclude “batteries,” but users who obtained written confirmation got battery protection for non-replaceable units.
Cross-Platform Consensus
Universally Praised
Across Amazon, Trustpilot, and Fakespot, users rave about the speed and fairness of payouts. For landscapers and backyard enthusiasts, quick turnaround keeps projects on track. A Trustpilot reviewer shared: “Filed a claim on my outdoor fountain pump, got a call the next day, resolution to my liking.” Amazon buyers echo this—full refunds hitting accounts “the same afternoon” after submission.
This coverage appeals particularly to those buying high-failure-rate garden gear. One Amazon user with an expandable hose said: “They immediately processed my claim/refund… pleasant customer experience.” For heavy-use tools like power washers or pool pumps, the replacement value often saves hundreds.
Reddit gardeners appreciate the longevity boost: “It doubles the warranty from 3 years to 6 years for 10% cost… every plan I bought, I had to send the robot back at least once for repair.”
Common Complaints
The claims portal’s usability is a repeated sore spot. Trustpilot and Amazon reviews mention the site looping users into chat or phone calls after form submissions fail. “Eventually a human picks up, asks for the info you entered… and then tells you the claim was approved,” wrote one Trustpilot user, noting the approval rate was high but the process inefficient.
Battery coverage confusion frustrates tech-heavy users. One Redditor warned: “Asurion’s warranty specifically says it does not cover batteries… may only cover mechanical components after the initial warranty.” Others later secured official confirmation for built-in battery coverage—highlighting a gap between policy text and practice.
Refund method is another sticking point: Amazon credits are standard, and Fakespot reviewers wish for payment back to debit/credit cards.
Divisive Features
The policy’s value divides opinion based on usage. Frequent gardeners and landscapers often see it as essential, given mechanical wear and tear. Occasional hobbyists may feel less urgency—especially if manufacturer coverage is already robust. Price sensitivity also plays in: some Reddit users prefer the $16.99/month “covers anything” plan, while others are wary of long-term subscription costs with possible rate hikes.
Trust & Reliability
Scam concerns are minimal; user sentiment points to genuine payouts and transparent support once contact is made. While occasional complaints target repair scheduling delays—“nearly two weeks without a washing machine”—most still report eventual satisfaction.
Long-term durability stories, such as Reddit posts noting battery replacements in year five, confirm the plan’s relevance for extended-use tech. The fact that coverage remains valid even if a manufacturer folds adds peace of mind to major lawn-equipment purchases.
Alternatives
Alternatives mentioned in user discussions include navigating manufacturer warranties directly—for example, Segway offering 2-3 years on Navimow parts. However, buyers caution this route can be hard once the OEM ceases parts support. The monthly “Amazon Complete Protect” is an option for multi-device households, covering any Amazon purchase, but locks buyers into ongoing fees and possible price hikes.
Price & Value
Prices vary by the covered item’s original cost bracket: expect $25–$129 for single-product plans on Amazon, with eBay listing CAD $39.99 for retail in certain ranges. Users overwhelmingly call it “worth the money” for products with high breakage probability.
Resale value trends aren’t a major factor since coverage isn’t transferable, but buying tips emerged: Redditors recommend starting coverage within 30 days of purchase and clarifying battery coverage in writing if relevant.
FAQ
Q: Does ASURION cover batteries for lawn and garden equipment?
A: Official terms exclude batteries, but some users report built-in, non-replaceable batteries are covered if confirmed in writing from ASURION. Always request documentation before relying on this.
Q: How fast are claims processed?
A: Many buyers receive approval within minutes and Amazon credit the same day. Others experience delays due to website or chat portal issues.
Q: Can I get my refund to my original payment method?
A: No—refunds are issued as Amazon gift cards. Several users wish for direct card refunds but report no option.
Q: Will coverage still apply if the manufacturer goes out of business?
A: Yes. ASURION will attempt repair, replacement, or reimbursement even if the OEM is defunct.
Q: When does coverage actually start?
A: After the manufacturer’s warranty ends, which may differ for specific components like batteries or power adapters.
Final Verdict: Buy if you’re a heavy user of lawn and garden tools or own complex gear like robotic mowers where repairs are costly and parts may become scarce. Avoid if you expect manufacturer coverage to suffice or dislike Amazon gift card-only refunds. Pro tip: Follow the Reddit advice—contact ASURION for written confirmation on battery or specialty part coverage before purchase.
