ASURION Lawn & Garden Plan Review: Worth the Cost?
A verified buyer on Amazon called the ASURION Lawn & Garden Extended Protection Plan “the most amazing plan I’ve ever purchased in my entire life,” highlighting how quickly their claim was processed and refunded. With strong ratings across multiple price tiers (often above 4.4/5 stars), the plan delivers notable peace of mind for high-risk outdoor gear. Score: 8.7/10.
Quick Verdict: Conditional – Ideal for buyers of expensive or failure-prone lawn and garden gear, but be sure to verify battery coverage before purchase.
| Pros | Cons |
|---|---|
| Fast claims approval, often within minutes | Confusion over battery coverage terms |
| Reimbursement via Amazon gift card or replacement | Website claim submission glitches |
| Covers after manufacturer’s warranty ends | Gift card refund only, no direct payment method |
| No-cost repairs (parts, labor, shipping included) | Hold times on phone support |
| Positive long-term reliability reported | Price can vary and may rise |
| Helpful customer service reps | Some find the process repetitive with chat/phone |
| Protects against many malfunctions | Certain exclusions not obvious upfront |
Claims vs Reality
The marketing emphasizes “no additional cost repairs” covering parts, labor, and shipping, with “most claims approved within minutes.” Multiple Amazon buyers confirm this speed: one said, “the label arrived the day I reported the problem and my refund was received the day I dropped off the package.” This is especially valuable for those relying on seasonal equipment, where downtime can be costly.
Coverage “after the manufacturer’s warranty” is a key selling point. On Reddit, u/capt_pimento noted the benefit for products like robotic mowers: “the plan doubles the warranty from 3 years to 6 years for 10% cost.” However, early confusion arose around battery coverage. Initially, Asurion’s terms excluded batteries, but another Reddit user shared an update: “Navimow i110n battery is considered built-in and not user replaceable, so it is covered.” This discrepancy means prospective buyers must check specific items directly with Asurion before relying on battery support.
The “easy claims process” is partially validated. While many describe smooth experiences, a Trustpilot-cited Amazon customer complained: “their claims website never seems to work… the chat feature sometimes works, and the phone keeps you on hold for at least 15 minutes.” A recurring pattern emerged—claims get resolved, but entry barriers can frustrate.
Cross-Platform Consensus
Universally Praised
Speed and fairness dominate positive feedback. A verified buyer on Amazon recalled a leaking power washer tank after two years: “Asurion made it easy to submit a claim… sent a gift card for the full amount previously paid.” Fast turnaround is echoed by Fakespot summaries: “it took three days from submitting my claim to receiving Amazon gift card.” For owners of niche or high-cost lawn equipment—like specialty hoses, pumps, or mowers—this quick reimbursement is critical to avoid disruption.
Customer service often leaves lasting impressions. One buyer faced email access issues to their plan; only after a patient Amazon rep walked them through clicking the hyperlink did they retrieve and print it. That hands-on resolution reinforces the “helpful rep” narrative, especially for those less tech-savvy.
Common Complaints
Website usability is the primary sore spot. The Trustpilot-linked review describes fields “never working, even when you enter all the correct information,” and being told to call or chat repeatedly. Another user noted the chat process meant “you type in all your info… wait… and then they ask you for all of it again.” This inefficiency mainly impacts customers expecting a self-service, streamlined process.
Battery coverage confusion impacts robotic mower and cordless tool owners most. Reddit discussions reveal some users startled to learn batteries may be excluded unless integrated and non-replaceable. An Amazon Q&A even had Asurion “specifically say they are excluded” for mowers—contradicting certain individual assurances. For heavy daily-use devices, lack of battery coverage might undercut the plan’s value.
Divisive Features
Refund method is another split point—Amazon gift cards are fast but inflexible. A Fakespot-sourced review wished for “the option to get refunded back to my payment method… but that’s not an option.” Those who do most of their shopping on Amazon often don’t mind; occasional buyers may see it as restrictive.
Length of coverage is debated. Some prefer standard 2-year terms, while Reddit users advocate stretching to 3 years given battery degradation timelines. Price differences are “negligible” to these buyers, but occasional users question if they’ll ever need it.
Trust & Reliability
Concerns about reliability center on process friction rather than fulfillment. Despite web, chat, and hold issues, multiple long-term customers confirm that “not one of the claims was ever denied” and that the plan “is worth the extra cost upfront” for eventual reimbursement. One Reddit poster almost routinely had to “send the robot back at least once” across different devices, always seeing coverage come through.
Trustpilot patterns show Asurion’s willingness to resolve cases quickly once a rep is engaged—“full refund… within 48 hours without ever leaving your home” reported one buyer. That consistency fuels a perception that while entry hurdles can be annoying, results arrive as promised.
Alternatives
While direct competitors weren’t heavily discussed, Reddit mentions “Amazon Complete Protect” at $16.99/month covering “anything” bought from Amazon. Users acknowledge its broader scope but warn “you have to carry it for 6 years” and face potential price hikes. For those with concentrated purchases in lawn and garden gear, item-specific Asurion plans may be more cost-efficient than all-in-one subscriptions.
Price & Value
On eBay, the ASURION 3 Year plan for $125-$149.99 was listed at CAD $39.99—though most retail tiers fall between $25 and $129 depending on product cost. Community advice emphasizes purchase timing: plans must be bought with a product or within 30 days. One Reddit user highlighted a bonus—monthly plans can retroactively cover items bought up to a year prior.
Value perception is driven by product replacement cost. Heavy-use items like robotic mowers or pumps can exceed $1,000, making plan costs under $150 reasonable insurance. As one Fakespot reviewer put it, “for a small fee, I gained peace of mind knowing my lawn mower and other garden tools are covered against unexpected repair.”
FAQ
Q: Does Asurion cover batteries for lawn and garden equipment?
A: Generally, disposable and user-replaceable batteries are excluded, but integrated, non-replaceable batteries may be covered—confirm with Asurion before purchasing.
Q: How do refunds work?
A: Approved claims are usually refunded as Amazon e-gift cards, sometimes within days. Direct payment method refunds aren’t offered.
Q: When does coverage start?
A: Coverage begins after the manufacturer’s warranty ends, ensuring extended protection beyond the initial term.
Q: Can I buy the plan after purchasing equipment?
A: Yes, within 30 days of the product purchase. Monthly plans sometimes cover items bought up to a year earlier.
Q: How fast are claims processed?
A: Many claims are approved within minutes and resolved in under 48 hours once validated.
Final Verdict: Buy if you regularly use costly, failure-prone lawn or garden tools and shop primarily on Amazon. Avoid if you rely heavily on battery coverage without confirmation or prefer cash refunds over Amazon gift cards. Pro tip from community: Always get written confirmation on battery eligibility—one Reddit user successfully did this and avoided future disputes.
