Asurion Outdoor Furniture Plan Review & Verdict
A Reddit reviewer didn't mince words about their experience with the ASURION Outdoor Furniture Protection Plan, calling it “worth every penny” after claiming without hassle and receiving quick reimbursement. Yet, other voices reveal a more complex story—its average ratings range from 3.0 to 4.2 out of 5 depending on purchase tier. The prevailing verdict from across platforms: 7.5/10 for those who value rapid payouts and peace of mind, but with caveats about communication delays and policy fine print.
Quick Verdict: Conditional — Best for customers willing to actively manage claims and understand that coverage ends after a single full payout even if time remains.
| Pros | Cons |
|---|---|
| Rapid claim approvals, sometimes within minutes | Some users face long delays receiving plan confirmation emails |
| Full purchase price refunds via Amazon e-gift card | Coverage terminates after a payout, despite stated duration |
| Covers stains, rips, seam separation, and defects | Website and claim portal can be frustrating or nonfunctional |
| Customer service often described as friendly/helpful | Some customers feel process is intentionally cumbersome |
| Peace of mind for high-cost or fragile outdoor furniture | Limited to replacement value at time of purchase, not replacement cost |
Claims vs Reality
Marketing emphasizes “most claims approved within minutes” and “a fast and easy claims process.” Many buyers support this: a verified reviewer shared, “Just a few photos and a description of the problem and I received a full refund on my item.” For high-use items like outdoor seating, that kind of efficiency translates to minimal downtime.
However, this picture isn’t universal. One customer recounted, “15 days after ordering…the product has arrived but the protection plan has not” — highlighting delays in receiving even the official plan documentation. The inconvenience is compounded given the plan doesn’t start until after the retailer’s return period.
Another claim — that coverage lasts the stated number of years — is complicated. An Amazon reviewer criticized, “What you’re paying for…is what you will get back one and done…that’s the end of your coverage.” This gap between the marketed “two-year” term and the actual one-claim limit catches some buyers off guard.
Cross-Platform Consensus
Digging deeper across Amazon, Reddit, Trustpilot, and Staples’ customer feedback, a set of consistent praise points emerged.
Universally Praised
The biggest benefit is quick, generous restitution. Reddit user feedback included: “Paid immediately with a credit to Amazon. What a way to do business.” Others point to how it removes the sting from fragile items in exposed environments: “Great…fits right where my other pieces are…it’s always good to have that peace of mind.” For homeowners investing in large patio sets, such coverage translates to protection against unpredictable weather damage or accidental rips.
Customer service is also lauded when it works smoothly. A Staples plan buyer wrote, “I’m amazed at how quick and easy filing a claim is,” while another added, “Great customer service!…worth every penny.” This is critical for less tech-savvy users who may rely on phone assistance rather than online portals.
Common Complaints
For some, the claims portal is a friction point. One verified reviewer detailed, “Their claims web site never seems to work…the chat feature sometimes works…on hold for at least 15 minutes” before eventually succeeding. This isn’t merely inconvenience — if the portal fails, buyers risk lapsing beyond the acceptable claim reporting window.
Another recurring frustration concerns conditions after payout. As one disappointed buyer put it, “Your plan no longer exists according to Asurion” after a replacement or reimbursement, even if months remain. This especially affects those with multi-piece furniture sets under a single plan.
Communication delays are another sore spot. Several buyers received their product but no emailed plan confirmation for up to two weeks, leading one to call the product “a waste of money” if you have to chase paperwork just to confirm coverage.
Divisive Features
The Amazon e-gift card reimbursement method is polarizing. Many appreciate its speed — “Received refund…after a few hours,” — but others wish for direct-to-bank refunds. For those intending to repurchase right away on Amazon, gift cards are perfect; for others, it feels restrictive.
The breadth of coverage is viewed differently depending on expectations. Outdoor furniture owners pleased with stain and tear coverage see value; others, upon reading fine print exclusions (e.g., certain pet damage, normal wear and tear), feel their scenarios may not be covered.
Trust & Reliability
Long-term reliability appears solid for those who’ve claimed multiple times without denial. One frequent buyer noted, “Not one of the claims was ever denied…you get your money back minus the service plan cost,” likening it to “renting products” in a world of planned obsolescence.
Yet skepticism exists. A particularly biting review described Asurion as “a pure rip-off” for allegedly making low-value claims unnecessarily difficult, concluding, “I will pass this message along to everyone who will listen!” The implication: trust hinges on whether your individual claim aligns smoothly with their processes.
Alternatives
When customers compared Asurion to alternatives like ProtectAll™ outdoor furniture plans, the main difference was in claim structure. ProtectAll offers in-home service and repair-first policies before replacement, and allows multiple claims until the term ends — appealing for multi-item sets. Asurion’s appeal remains its speed and simplicity once a claim is approved, but for some, the “one and done” policy is a dealbreaker.
Price & Value
The Asurion outdoor furniture plans vary from around $40 to over $170 depending on covered item cost, with many buyers framing the expense as cheap insurance. As one Trustpilot reviewer noted, “For a few extra dollars…you get your money back” when items fail. Because reimbursement is quick Amazon credit, resale or reinvestment in an upgraded item is immediate — but only if you’re okay shopping with Amazon again.
For budget-conscious buyers, some suggest putting the plan cost into a self-funded “replacement account” if wary of terms. Still, the peace of mind principle drives most positive purchases.
FAQ
Q: Does the Asurion Outdoor Furniture Protection Plan cover weather damage?
A: It covers certain accidental damage like rips or tears but excludes normal wear and tear or gradual weathering. Sudden accidents during storms may be covered if they meet claim definitions.
Q: Can I make multiple claims during the plan period?
A: Only until you receive full reimbursement or a replacement. After that, coverage ends even if time remains on the plan.
Q: How long does it take to receive a payout?
A: Many report approval and payout within minutes to 48 hours, often via Amazon e-gift card. Some, however, encounter longer timelines if customer service intervention is needed.
Q: Is the claims process fully online?
A: Yes, but some users note the website can malfunction, requiring phone or chat support to complete filing.
Q: Can I transfer coverage to a replacement item?
A: No, a new plan must be purchased for the replacement, as coverage does not transfer.
Final Verdict: Buy if you want fast, hassle-free reimbursement for single, significant accidents affecting high-value outdoor furniture purchased through Amazon. Avoid if you expect extended multi-claim coverage over the plan’s full term. Pro tip from the community: File claims immediately and keep purchase documentation handy — delays or missing paperwork can slow down even the “fast” experiences.
