ASURION Luggage Protection Plan Review: Worth It?
A broken suitcase wheel on a busy travel morning could have been a disaster — but for one buyer, ASURION Luggage Protection Plan turned it into a five-minute fix. A verified purchaser recounted: "Sure enough 6 months later the airline snaps my wheel. Asurion approved the claim in 5 minutes, refunded the cost of luggage, and I bought another set." With approval ratings hovering around 4.6–4.7 stars across Amazon listings, this plan earns a solid 8.5/10 for speed and user confidence, tempered by some coverage disputes and occasional claim delays.
Quick Verdict: Conditional — great for frequent travelers willing to double-check coverage terms before purchase.
| Pros | Cons |
|---|---|
| Fast, often same-day claim approval | Some types of damage unexpectedly excluded |
| Simple online or phone filing | Sporadic delays in resolution affecting travel plans |
| Covers rips, stains, seam separation from day one | Transfer of coverage to replacement items not allowed |
| Amazon e-gift card or full refund in many cases | Reports of repetitive paperwork requests for claims |
| Excellent luggage-specific coverage | Confusion over manufacturer vs. plan coverage overlap |
Claims vs Reality
Marketing emphasizes “no additional cost for repairs – parts, labor, and shipping included” and coverage for stains, rips, and seam separation from the day of purchase. Many travelers confirm this is accurate. One Amazon buyer wrote: “The zipper on my suitcase broke and Asurion paid for a replacement immediately. No questions asked… I will use Asurion again and again.”
However, digging deeper into community reports reveals occasional mismatches between advertised protection and actual claim outcomes. A Reddit user noted: “Despite the comprehensive coverage promised, some damage types weren’t covered — it created confusion regarding the extent of protection.” In some high-value cases, claims required multiple submissions of photos and documents, contradicting the “minutes-to-approve” claim in promotional material. Quora feedback echoes this, with one reviewer calling it “a total nightmare… they will do anything to not pay the claim” after repeated documentation requests.
While speed is often real — with resolutions sometimes granted the same day — the promise of seamless processing has exceptions when cases fall into disputed damage definitions or require escalation to customer service.
Cross-Platform Consensus
Universally Praised
The standout praise across platforms is for ease and speed of claim filing. Travelers and daily users of backpacks or handbags repeatedly mention the plan’s value when items fail after extended use. An Amazon buyer reported: “Two years later, one zipper gave out… two weeks later my check was in the mail.” This immediacy benefits frequent flyers, commuters, and parents whose luggage faces heavy wear.
Frequent travelers especially appreciate that claims can be filed online from anywhere. A Trustpilot reviewer shared: “My suitcase was damaged during a cruise… claim approved and resolved before my flight home!” The combination of Amazon integration and Asurion’s process is a recurring win among those juggling travel schedules.
There’s also broad appreciation for coverage from the first day — a point critical for airline travel where mishandling can destroy new luggage on its maiden trip. Asurion’s policy that seam separations and tears are covered immediately provides a safety net for such incidents.
Common Complaints
Complaints cluster around two main issues: claim delays and coverage disputes. Some users experienced weeks-long waits for resolution, which disrupted travel plans. The Reddit community documented “sporadic delays in service resolution… impacting trips and causing frustration.”
Coverage interpretation also sparks grievances. A Twitter/X reviewer recounted being denied for accidental damage despite being told it was covered: “Waste of money! I was told accidental damage on TV was covered and then denied because it was accidental damage.” For high-value luggage, one Quora user found repeated demands for resubmissions: “Countless times resubmitting the same pictures… like they will do anything to not pay.”
Divisive Features
Transferability of coverage is a sticking point. When luggage is replaced under the plan, some expect remaining coverage time to carry over to the new item. One Amazon reviewer complained: “I wanted to continue coverage on my replacement duffle bag but was told I couldn’t transfer it over — lost 3 years of my 4-year plan.” For some, the refund-based end to claims is satisfactory; for others, losing residual time feels like a gap in customer value.
Another divisive element is the overlap with manufacturer warranties. One Sitejabber review criticized paying for extra coverage during the manufacturer warranty period, seeing it as redundant.
Trust & Reliability
Trustpilot and Reddit threads reveal a split narrative between loyal fans and skeptics warning of “scam” tendencies. Long-term users describe years of smooth claims: “I’ve been with Asurion for thirteen years… they've replaced phones and now my TV under the home equipment plan.” These stories reflect durable reliability when claims fall clearly within policy terms.
On the flip side, some see procedural obstacles as intentional. A Reddit user wrote bluntly: “They did everything they could to make sure I couldn't complete the process… I’ve basically been paying for a scam.” High-dollar luggage owners are especially affected by these friction points, with disputes often hinging on damage categorization.
Alternatives
In community discussions, AppleCare and manufacturer warranties appear as comparison points rather than direct luggage competitors. For electronics, AppleCare is seen as pricier but more predictable. For luggage, independent travel insurance policies from airlines or third-party insurers might cover baggage damage, but often lack the wear-and-tear protections Asurion starts from day one.
Competitive edge for Asurion in luggage lies in its generous coverage scope and Amazon marketplace integration, making claims easier than with most airline damage forms.
Price & Value
Plan prices scale from under $10 for lower-value bags to around $30 for mid-range luggage, with high-end plans over $250. Frequent travelers find this a modest premium for multi-year coverage. A verified buyer from Quora emphasized: “Will never purchase a high-value item without it again.”
However, savvy buyers caution that value drops if coverage overlaps with long manufacturer warranties. Sitejabber feedback recommends timing purchase to minimize redundancy. Frequent travelers and parents replacing backpacks yearly tend to capture maximum ROI.
FAQ
Q: Does the plan cover damage from airlines?
A: Yes, many users have successfully claimed refunds for airline-related damage such as broken handles or wheels. Keep all documentation and photos for faster processing.
Q: Can I transfer my remaining coverage to a replacement item?
A: No, coverage is tied to the original product. Refunds end the plan, and new items require a new plan purchase.
Q: How quickly are claims processed?
A: While many report same-day or next-day resolution, some cases take longer, especially if documentation is incomplete or damage eligibility is disputed.
Q: Is coverage active during manufacturer warranty?
A: Yes, but certain defects may be deferred to the manufacturer until the warranty expires, so read terms to avoid redundancy.
Q: What is the refund method?
A: Refunds are typically issued as Amazon e-gift cards, enabling immediate repurchase through the platform.
Final Verdict
Buy if you’re a frequent traveler or parent managing high-wear bags who values fast online claims and first-day coverage. Avoid if you expect seamless coverage for all damage types without reading fine print, or if your product’s manufacturer warranty already covers most incidents. Pro tip from an Amazon reviewer: “Always take clear photos and file from your Amazon order page — it makes approval nearly instant.”
