ASURION Luggage Protection Plan Review: 8.5/10 Verdict
Bold claims of “peace of mind from day one” accompany the ASURION Luggage Protection Plan, but user feedback paints a nuanced picture of speed, convenience, and occasional frustration. With ratings hovering around 4.6–4.7 stars across platforms, this plan scores a solid 8.5/10 for travelers who value quick reimbursements—yet those with complex claims or unclear coverage terms report headaches and delays.
Quick Verdict: Conditional buy
| Pros | Cons |
|---|---|
| Fast claim approvals—often under 5 minutes | Occasional delays in payouts and replacements |
| Broad coverage from stains to seam failures | Some damages not covered despite expectations |
| Convenient online claim process | Repeating paperwork and photo submissions |
| Amazon e-gift card refunds within hours | Difficult to reach live support at times |
| Works well for frequent travelers | Warranty overlaps with manufacturer coverage during first year |
| Many real stories of full purchase price refunds | Isolated reports of claims outright denied despite perceived eligibility |
Claims vs Reality
ASURION markets the luggage plan as covering “stains, rips or tears and seam separation from day one,” with an “easy claims process… most claims approved within minutes.” For many, this is spot-on. A verified buyer on Amazon noted: “The zipper on my suitcase broke and Asurion paid for a replacement immediately. No questions asked… so simple and I am very impressed.”
However, digging deeper into reports shows a gap when it comes to what “coverage” actually means. Reddit user u/Travel*** cautioned after years of paying for plans: “If they are willing to do what they did to me over $30, then I would fear for my life over something more expensive.” In some cases, users found that certain damage types—like cracks in a bat or scratches—weren’t covered at all, despite verbal assurances from sales reps.
The “approval within minutes” claim holds up in straightforward scenarios like torn straps or broken handles. An Amazon reviewer shared: “The airlines broke my carry-on… they made a decision right there whilst I was on the phone… issued a full refund.” But when conditions weren’t crystal clear, delays and repeated requests for documents crept in, eroding that promised convenience.
Cross-Platform Consensus
Universally Praised
For frequent travelers, the plan is a lifesaver in moments of trip disruption. A Twitter/X user recalled: “Airline snaps my wheel… Asurion approved the claim in 5 minutes… refunded the cost of luggage and bought another set.” These rapid turnarounds mattered most to people whose travels couldn’t pause for lengthy repairs.
Families benefitted from the plan’s flexibility too. One Amazon reviewer with a leather purse explained: “The strap broke… I got a refund very quickly. Would definitely recommend.” Parents replacing worn school backpacks shared similar satisfaction—speed and ease without shipping costs or haggling.
Another often-praised point was accessibility—filing online from Amazon orders without needing to re-enter product details. One Sitejabber customer said, “Within ten minutes… issued the complete purchase price” after a manufacturer refused help. This frictionless linkage between Amazon account and warranty claims made the process even faster.
Common Complaints
The most consistent frustration came from unclear coverage boundaries. One Twitter/X reviewer described being “told accidental damage on TV was covered… then denied because it was accidental damage.” Others went through repeated steps: “Call countless times… resubmit the same pictures,” as one high-value luggage owner put it.
Some had trouble with communication—waiting days for callbacks, or finding portals broken. Reddit users advised working through Amazon rather than Asurion directly when stuck: “I didn’t get anywhere until I complained to Amazon and asked for a supervisor.”
Delays weren’t always ASURION’s fault—shipping missteps also stalled resolutions. Yet when a trip’s timing mattered, like replacing luggage mid-journey, these delays hit hardest, especially for international travelers trying to coordinate from afar.
Divisive Features
Coverage starting “from day one” drew mixed feelings. Some felt safer knowing seam separations or rips could be claimed instantly, while others saw the overlap with manufacturer warranty as paying twice. As one Sitejabber reviewer bluntly put it: “Paying for extra coverage for a year, while the mfr coverage is in place doesn’t make sense.”
The refund method—Amazon e-gift cards—was ideal for frequent Amazon shoppers, but less appealing for those wanting cash or brand replacements. For some, store credits were painless; for others, they limited choice or timing.
Trust & Reliability
Trustpilot and Reddit highlight a split between glowing long-term loyalty and suspicion of “scam-like” tactics. Positive stories span years—customers like one on Twitter/X who “insured… a carry-on for 48 months” and, 17 months in, got a refund instantly. Frequent fliers often renew, trusting the plan to deliver when gear fails.
But patterns of denial, changing claim requirements, and conflicting sales promises eroded confidence for others. One user summed it up on Reddit: “Two years to get my refund… mailed labels that never arrived… broken link to shipping label.” Here, trust broke down not from outright refusal but from a slow-drip of procedural obstacles.
Alternatives
While direct competitors weren’t widely named, comparisons to AppleCare for electronics or manufacturer protection plans reveal ASURION excels in non-branded, broad coverage—no need to buy brand-specific plans. However, in niche cases like sports equipment cracks or appliance failures, brand warranties or credit card purchase protections may offer simpler terms and faster replacements without store credit limitations.
Price & Value
Costs vary by luggage value—starting under $10 for $50–$60 items, with higher tiers reaching $29.99 for $100–$124.99 luggage. Community wisdom: buy it for frequently used, travel-vulnerable items over $100, especially if you rely on Amazon for fast replacements. Resale value doesn’t apply directly, but the plan effectively preserves purchase value by enabling full refunds long after the standard return window.
FAQ
Q: Does ASURION Luggage Protection Plan cover airline damage?
A: Yes, many users have had claims approved for broken wheels or handles caused by airlines, often refunded within minutes.
Q: How do refunds work?
A: Most customers receive Amazon e-gift cards for the full purchase price upon claim approval, sometimes the same day.
Q: Can I transfer the plan to a replacement item?
A: No, coverage is non-transferable, even if replacing with the exact same item, as one Amazon reviewer learned.
Q: What happens if the manufacturer warranty is still active?
A: ASURION coverage begins immediately but overlaps with manufacturer protection for the first year, which some buyers see as redundant.
Final Verdict: Buy if you’re a frequent traveler who shops on Amazon and values speed over repair complexity. Avoid if your items are niche, high-value gear with specialized damage risks—coverage gaps can frustrate. Pro tip from community: claim through Amazon portal for fastest resolution.
