ASURION Lawn & Garden Plan Review: Worth It? 7.9/10
“Batteries are not covered by Asurion plans” is the line that stopped some buyers cold—yet another user later got the opposite in writing. That contradiction frames much of the conversation around the ASURION Lawn & Garden Extended Protection Plan. Verdict from the crowd: mostly worth it for risk‑averse owners, but with real friction around claims and clarity. Score: 7.9/10 based on aggregated user sentiment.
Verified Amazon ratings for the plan sit in the mid‑4s (4.3–4.6 stars across several price tiers), suggesting broad satisfaction. But digging into actual experiences, the enthusiasm is not about loving the “product” so much as relief when something breaks and Asurion pays out. Several users bought it assuming they’ll need it, especially for outdoor and water‑exposed gear.
At the same time, a smaller but vocal group describes a process that can feel slow or bureaucratic when urgency matters. A verified buyer on Amazon wrote: “Asurion took too long to resolve… you do not have a month to resolve” when a pool pump failed mid‑summer. That kind of story tempers the otherwise high star averages.
Quick Verdict
Conditional yes.
Most people recommend ASURION Lawn & Garden Extended Protection Plan if you expect failure after manufacturer coverage or live in harsh outdoor conditions. If you need instant turnaround or hate dealing with claims portals, buyers say go in with eyes open.
| What users highlight | Evidence from users |
|---|---|
| Claims often approved and paid out | A verified buyer on Amazon noted: “within 48 hours I was reimbursed!” Another said the claim was “paid out immediately.” |
| Customer service can be helpful | A verified buyer on Amazon wrote: “excellent customer service… extremely reliable whenever I have an issue.” |
| Website/chat friction is common | A verified buyer on Amazon complained: “the claims web site never works… chat feature sometimes works… phone number keeps you on hold.” |
| Battery coverage unclear, varies by product | Reddit user u/capt pimento said: “Asurion’s warranty specifically says it does not cover batteries,” but later updated that Asurion confirmed a built‑in mower battery was covered. |
| Refunds typically come as Amazon gift cards | A verified buyer on Amazon said they received a gift card quickly but wished for cash back: “it would be nice to have the option to get refunded back to my payment method… but that’s not an option.” |
Claims vs Reality
One key marketing claim on Amazon is “easy claims process… most claims approved within minutes.” User reports often back the approval part, but not always the “easy” part. A verified buyer on Amazon described getting there eventually: “once you make it past these hurdles, the claims process is fairly quick and so far i have never had a claim denied.” Their story includes repeated form failures and being pushed to call or chat anyway, suggesting the approval speed can be real, but the path to submission may not be.
A second claim is “no additional cost: you pay $0 for repairs.” Users generally interpret this as “if it can’t be fixed, you get reimbursed.” Multiple Amazon reviewers emphasized payouts: “they gave me a gift card for original purchase price,” and another said Asurion “reimbursed me the purchase price” after the manufacturer was unreachable. The “$0” experience seems to depend on whether repair is feasible; when not, reimbursement is the normal resolution.
The biggest gap is around battery coverage. While marketing text omits “disposable batteries,” Reddit discussions show confusion when real devices rely on expensive built‑ins. Reddit user u/capt pimento initially warned: “Asurion’s warranty specifically says it does not cover batteries,” and even quoted Asurion support: “batteries are not covered by asurion plans.” Yet the same user later posted an update: “Asurion confirming the Navimow i110n battery is considered built‑in and not user replaceable, so it is covered.” While officially batteries are excluded, multiple users report exceptions for integrated, non‑replaceable packs—making this a documentation vs reality gray zone.
Cross-Platform Consensus
Universally Praised
The most consistent praise is about getting money back when outdoor gear fails after a couple years. Many buyers see the plan as insurance against modern durability issues. A verified buyer on Amazon wrote: “the cleaner broke just a couple of months after the manufacturer’s warranty expired… within 48 hours I was reimbursed!” Another shared a similar story for a push mower: “after exhausting all available options, Asurion reimbursed me the purchase price… process was over within 1 week.”
For owners of water‑ or weather‑exposed equipment—pool pumps, fountains, hoses, filters—the plan feels like a safety net. A verified buyer on Amazon called it “one of the best decisions i made” after an outdoor fountain pump died: “a claim was filed within 10 min… resolution to my liking.” In the Amazon “Trending in reviews” set, a buyer described a garden hose claim: “boxed up the hose… Asurion emailed me an Amazon gift card… 5 hours later!” These stories matter most for people buying gear they know has a high failure rate outside.
Another recurring positive is human support once you reach someone. Even users who complain about portals still say reps fix things. A verified buyer on Amazon summarized that arc: “chat feature… annoying… but… eventually a human picks up… tells ya the claim was approved.” Several shorter reviews echo that customer service is “friendly and helpful,” and that claims can be handled with “just a few photos and a description.”
Common Complaints
The loudest complaint is process friction before approval. The same Amazon reviewer who liked the outcome still said: “their claims web site never seems to work… the web site seems to be designed to force you to talk to a human eventually.” For users who prefer self‑service or who aren’t comfortable navigating multiple steps, that friction is the main downside. It especially affects people filing claims while already stressed about a broken essential item.
Speed can be an issue in urgent situations. One verified Amazon buyer dealing with a pool pump failure wrote: “you do not have a month to resolve… waited a week… no one showed.” Their frustration isn’t about denial, but about delay creating real costs—green pool water, higher replacement prices, and chemicals. That indicates the plan is less ideal for people who need same‑day replacement or who rely on equipment seasonally.
A smaller pattern is dissatisfaction with refund format. Some users accept the Amazon gift card model, but others dislike being locked into Amazon credit. A verified buyer on Amazon noted: “after dropping my package off… received a refund… in the form of an Amazon gift card… it would be nice… refunded back to my payment method… but that’s not an option.” For shoppers who want cash flexibility, that’s a tradeoff.
Divisive Features
Battery coverage is the clearest divisive topic. In the Segway Navimow context, Reddit user u/capt pimento argued the plan was “an absolute requirement” because of battery failure risk, estimating lithium packs may die around 4–5 years. Another user asked if 2‑year vs 3‑year mattered because they were “concerned about the battery health.” But the same thread includes Asurion support stating flatly: “batteries are not covered,” creating distrust.
The update later softened that distrust for some: “battery is considered built‑in… so it is covered.” The split is between users who take the written exclusion literally and those who have received product‑specific confirmation. For buyers of devices with expensive integrated batteries, this ambiguity is central to whether the plan feels like a bargain or a risk.
Trust & Reliability
Scam or fake‑review concerns appear more around marketplace review quality than the plan itself. Fakespot’s analysis of Asurion lawn & garden plans found “minimal deception involved” with “over 80–90% high quality reviews,” while also noting Amazon review alterations on one listing. That doesn’t prove wrongdoing by Asurion, but it flags a reason to read individual experiences rather than relying only on star averages.
Long‑term reliability stories on Reddit are framed through past Asurion use on other devices. Reddit user u/capt pimento said: “i’ve had many robotic vacs… every plan that i’ve bought i’ve had to send the robot back at least once… they’ve replaced batteries for me many times… they’ve also ‘bought it’ outright a few times too.” Those “years later” patterns are why some see the plan as essential for gear sitting outdoors, where failures feel inevitable.
Alternatives
The only direct alternative discussed in the data is Asurion’s broader monthly “complete protect” style subscription. Reddit user u/capt pimento considered “the $16.99 monthly service to have it cover ‘anything’ i buy from amazon,” but backed off due to long‑term cost and uncertainty: “you have to carry it for 6 years… no guarantees the price doesn’t increase… didn’t read all the terms if there is a claim limit.”
Compared with the per‑item ASURION Lawn & Garden Extended Protection Plan, the subscription looks appealing for heavy Amazon shoppers, but users in the thread preferred the fixed‑term plan for predictability. No other competitor warranty brands were mentioned in the provided data.
Price & Value
Pricing is tiered by covered item value, and Amazon listings show strong ratings across tiers (for example, 4.6/5 with 783 reviews on a $500–$599 plan tier). On Reddit, the perceived value often comes from math around likely failure. Reddit user u/capt pimento called a $129 plan “a no‑brainer… for 10% cost” because they expect at least one component to fail in six years outdoors.
Users also frame value around reimbursement parity. The garden hose claimant emphasized getting “the full amount i had paid… so easy,” while another Amazon reviewer described the plan as a way to “get your money back… minus the service plan cost,” essentially treating products like rentals if they fail mid‑term. This resonates most with buyers of higher‑risk outdoor gear—pumps, hoses, solar accessories, robotic mowers—where replacement costs are high.
Buying tips from the community focus on timing and term length. Reddit user u/capt pimento reminded others that “coverage begins after the manufacturer warranty expires,” and advised choosing longer terms when battery failure risk rises with age: “i did the 3 year. price is negligible and battery failure risk goes up.”
FAQ
Q: Does the ASURION Lawn & Garden Extended Protection Plan actually pay out when things break?
A: Yes, many users report successful payouts. A verified buyer on Amazon said: “within 48 hours I was reimbursed!” Another noted: “claim was approved and you will get an amazon gift card… in a few days.” Denials were rarely mentioned in the data.
Q: Is the claims process really “easy”?
A: Mixed. Users often say approval is quick once submitted, but the website can be frustrating. A verified Amazon buyer wrote: “the claims web site never seems to work… but once you make it past these hurdles, the claims process is fairly quick.”
Q: Are batteries covered?
A: It depends, and users say to confirm in writing. While Asurion support told one Reddit user: “batteries are not covered,” the same user later updated that Asurion confirmed their mower’s built‑in battery was covered because it was “not user replaceable.”
Q: What form does reimbursement take?
A: Typically Amazon credit. Users repeatedly mention gift cards. One verified Amazon buyer said they got a gift card quickly but wished for cash back: “it would be nice… refunded back to my payment method… but that’s not an option.”
Q: Is the 3‑year plan better than the 2‑year?
A: Reddit sentiment leans toward longer coverage when failures are expected later. One user said: “i did the 3 year… battery failure risk goes up,” especially for devices with lithium packs that may degrade after several years outdoors.
Final Verdict
Buy if you’re a cautious homeowner buying outdoor or water‑exposed gear and you’re comfortable with the possibility of shipping the item and receiving an Amazon gift card refund. Avoid if you need urgent same‑week repairs or can’t tolerate portal/chat friction.
Pro tip from the community: if battery coverage matters, follow Reddit user u/capt pimento’s approach and “contact them directly to ask for something in writing” so you have a clear reference if you ever need to file a claim.
