Asurion Lawn & Garden Protection Plan Review: 7.6/10
“Batteries are not covered by asurion plans.” That single line triggered one of the biggest debates around the ASURION Lawn & Garden Extended Protection Plan—even as other buyers describe lightning-fast payouts and “no hassle” refunds. Verdict: Conditional buy — 7.6/10.
The feedback across Amazon and Reddit reads less like a simple warranty add-on and more like a bet on how painful your next breakdown will be. For people buying failure-prone gear (hoses, pumps, outdoor fountains), multiple stories describe fast approvals and gift cards. For others—especially anyone buying this mainly for battery coverage—user reports conflict, and several recommend getting clarification “in writing” before assuming anything.
Quick Verdict
Conditional: Worth it if you’re comfortable with gift-card reimbursement and you’re protecting failure-prone outdoor gear; be cautious if your main goal is battery coverage on devices like robotic mowers.
| What the data suggests | Evidence from users |
|---|---|
| Claims can be fast and straightforward | A verified buyer on Amazon noted: “the label arrived the day i reported the problem and my refund was received the day i dropped off the package.” |
| Reimbursement often comes as Amazon gift card | A verified buyer on Amazon wrote: “they reviewed the claim and sent a gift card for the full amount previously paid.” |
| The website/chat can be frustrating | A verified buyer on Amazon complained: “their claims web site never seems to work… the chat feature sometimes works… using the phone number keeps you on hold for at least 15 minutes.” |
| Buyers like it most for high-failure items | A verified buyer on Amazon said they bought it for an expandable hose “which tend to have high failure rates.” |
| Battery coverage is a major uncertainty for some categories | A Reddit user reported Asurion told them: “batteries are not covered by asurion plans,” then later posted an update saying they got confirmation the battery was “built-in and not user replaceable… so it is covered.” |
Claims vs Reality
Amazon’s plan copy emphasizes “no additional cost” repairs and an “easy claims process,” with many claims “approved within minutes,” plus a backup promise: “if we can’t repair it… gift card… or replace it.” Digging deeper into user reports, that “easy” experience appears real for many—but not consistently, and often after navigating clunky intake steps.
A verified buyer on Amazon described the smooth version: “this transaction was easy and took no time,” adding that shipping and reimbursement moved quickly: “the label arrived the day i reported the problem and my refund was received the day i dropped off the package.” Another echoed the speed: “they immediately processed my claim / refund… ‘a pleasant customer experience.’” For shoppers insuring notoriously fragile outdoor items—like hoses and pumps—these stories read like the plan working exactly as advertised.
But the same “easy claims” promise runs into friction for people who actually have to navigate the website and support channels. One verified buyer on Amazon called it out bluntly: “their claims web site never seems to work,” describing a loop where the site “eventually tells you to call or use the chat feature” and then reps ask for the same information again. Still, even that complaint ends with a begrudging payoff: “once you make it past these hurdles, the claims process is fairly quick and so far i have never had a claim denied.”
The biggest reality gap shows up around battery coverage. While marketing language focuses on broad “malfunctions,” Reddit users surfaced contradictory guidance. In one thread, a user posted a direct message they received: “batteries are not covered by asurion plans.” Yet later in the same discussion, that user added: “update: i finally got something in writing from asurion confirming the navimow i110n battery is considered built-in and not user replaceable, so it is covered,” while warning: “they do not have this in their terms and condition document.” For battery-anxious buyers, that inconsistency becomes the story.
Cross-Platform Consensus
Universally Praised
“Peace of mind” isn’t just a slogan here—it’s how many buyers explain the purchase. A recurring pattern emerged: people who distrust the longevity of modern outdoor gear treat the plan like a hedge against predictable failure. A verified buyer on Amazon framed it with zero subtlety: it’s “great piece of mind with all ‘iffy’, ‘crappy’ things made in china! these days.” The implication is clear: for homeowners who are tired of replacing pumps, hoses, and small outdoor devices, the plan feels like a way to cap downside.
When the plan works, the success stories are highly specific and often revolve around quick reimbursement. For someone dealing with a sudden failure mid-season—like a leaking power washer tank—fast resolution matters more than theoretical coverage. One verified buyer on Amazon said: “glad i purchased a 3 year protection plan for my power washer,” explaining that “two years in the tank began leaking profusely” and that Asurion “sent a gift card for the full amount previously paid,” which they used toward a replacement. For budget-conscious DIYers, that gift-card approach can effectively reset the purchase.
Another commonly praised theme is speed plus low effort, especially for items that can be shipped back quickly. A verified buyer on Amazon highlighted the workflow: “had to send the item in,” then “my refund was received the day i dropped off the package.” For people who don’t want to argue with manufacturers or chase parts, those stories position the plan as a shortcut: fail → claim → label → reimbursement.
Even users who have bumped into process annoyances sometimes still praise the “end result.” One verified buyer on Amazon—while criticizing the site and chat—still concluded they’d had multiple plans and claims and “not one of the claims was ever denied.” For heavy Amazon shoppers who buy lots of outdoor gadgets, the value proposition becomes less “will I need this?” and more “when it fails, do I get most of my money back?”
Summary of praised patterns (after reading user stories):
- Fast reimbursement after filing (often gift card-based).
- Low-friction outcomes once a human rep gets involved.
- Strong “insurance” appeal for failure-prone outdoor gear (hoses, pumps, fountains, power washers).
Common Complaints
The most detailed complaints aren’t about denial—they’re about getting to the finish line. Digging deeper into user reports, the claims intake experience is described as glitchy and repetitive, especially online. A verified buyer on Amazon wrote: “their claims web site never seems to work,” and said the design seems to “force you to talk to a human eventually.” They also described the chat process as slow and circular: “they then ask you for all the info all over again.”
For people who hate phone trees or are filing a claim in the middle of a stressful breakdown, that friction changes the experience. The same reviewer described the phone route as “the most convenient” but still complained it involves waits and multiple holds before approval. This is a practical warning for anyone buying the plan specifically to avoid hassle; you may still need patience and persistence.
Another recurring pain point is documentation and plan access confusion. A verified buyer on Amazon (1-star) described struggling to find the plan details delivered by email, saying the message “mentioned a web page, but i could not type or list this web page online,” and reported repeated failed attempts with support before someone finally explained to “just click on it.” For older buyers or anyone less comfortable with digital workflows, that story suggests the “plan paperwork” experience can be unnecessarily opaque.
And then there’s the battery question—less a complaint about service quality and more a complaint about clarity. In the Reddit thread, one user emphasized: “asurion’s warranty specifically says it does not cover batteries,” warning that if you’re buying it “looking for battery coverage, you may want to reconsider.” Yet that same thread contains an opposite update from another message: “built-in and not user replaceable… so it is covered.” For robotic mower owners, that contradiction can be the difference between a no-brainer and a non-starter.
Summary of common complaints:
- Website fields and flow “never” working for some users.
- Chat and phone requiring repeated information and long holds.
- Confusing plan access/documentation experience for some buyers.
- Battery coverage clarity varies by scenario and messaging.
Divisive Features
Gift-card reimbursement is one of the most polarizing parts of the experience. Some buyers treat it as perfectly fine—especially when they just want to replace the broken product fast. Others wish they could be refunded to their original payment method. A user excerpted in Fakespot’s aggregation noted: “i received a refund… in the form of an amazon gift card,” adding: “it would be nice to have the option to get refunded back to my payment method… but thats not an option.” For Amazon-loyal shoppers, gift card is effectively cash; for everyone else, it’s a constraint.
The other divisive feature is how people think about extended warranties in general. In the Reddit discussion, one user admitted: “i generally don't believe in extended warranties,” but still argued the Asurion plan felt like “a no-brainer” given how many components could break outdoors. That mindset won’t resonate with everyone—especially buyers who rarely file claims or dislike subscription-like add-ons—but it’s central to why this plan gets purchased.
Trust & Reliability
Scam anxiety tends to flare up when coverage details feel slippery—especially around batteries. The most telling Reddit moment is the contradiction itself: one reported response states plainly, “batteries are not covered by asurion plans,” while the later update says the user got confirmation their battery was “built-in and not user replaceable… so it is covered,” and warned it wasn’t clearly reflected in the standard terms. While officially positioned as broad malfunction coverage after the manufacturer warranty, multiple users suggest the edge cases hinge on category rules and definitions.
Long-term reliability, as reflected in user stories, leans heavily on repeat-claim buyers who treat these plans like predictable insurance. One Reddit user said: “i've had many robotic vac's over the years… every plan that i've bought i've had to send the robot back at least once,” adding: “they've replaced batteries for me many times… and “bought it outright a few times too.” That’s not a controlled study—but it’s a real-world pattern from someone who repeatedly relies on protection plans across devices.
Alternatives
Only one alternative strategy is explicitly discussed in the provided community data: Asurion’s broader monthly coverage. A Reddit user considered “the $16.99 monthly service” to cover “‘anything’ i buy from amazon,” but flagged the risk of paying for years and possible price increases: “you have to carry it for 6 years… “there's no guarantees the price doesn't increase,” and they also worried about limits: “if there is a claim limit ($5000 limit).” For heavy Amazon shoppers, that monthly plan can sound attractive; for anyone who prefers a fixed-cost, product-specific add-on, the single-item protection plan feels more predictable.
Price & Value
Across Amazon listings, the headline value pitch is consistent: pay once, get coverage after the manufacturer warranty, and claims may end in repair, replacement, or an Amazon gift card. On Reddit, the value math is often framed in blunt risk terms—especially for outdoor electronics left in rain and sun. One user described the plan as “an absolute requirement” for gear “sitting in the rain,” and argued the cost felt small compared to potential failure.
Battery anxiety drives a lot of the value discussion for robotic mowers. One Reddit user reasoned that lithium batteries “only last 1500 charge cycles,” estimating daily mowing could mean “4.5 years of mowing and the lithium battery is toast,” concluding the plan “should pay for itself either with a new battery or $1200 back.” But that logic only holds if battery failures are truly covered—bringing the story back to the “get it in writing” theme.
Buying tips from the community skew practical: confirm when coverage begins (“coverage begins after the manufacturer warranty expires”) and be cautious about assumptions. One Reddit user admitted they “just figured it was always just the time period from when i buy it,” then realized the timing works differently once manufacturer coverage is accounted for.
FAQ
Q: Does the ASURION Lawn & Garden Extended Protection Plan cover batteries?
A: Sometimes, users report conflicting answers. A Reddit user shared a message stating: “batteries are not covered by asurion plans,” but later updated that Asurion confirmed in writing their “built-in and not user replaceable” battery “is covered.” Several users recommend getting written confirmation for your specific product.
Q: How fast are claims processed in real user experiences?
A: Many Amazon reviewers describe quick turnaround. One verified buyer wrote: “the label arrived the day i reported the problem and my refund was received the day i dropped off the package,” and another said: “they immediately processed my claim / refund.” However, some report delays due to website and support friction.
Q: What’s the most common complaint about filing a claim?
A: The claims website and chat flow. A verified buyer on Amazon said: “their claims web site never seems to work,” and described being pushed into calling or chatting, then repeating information. They still added that after clearing those hurdles, approvals were quick and claims weren’t denied in their experience.
Q: Do reimbursements come back as a gift card or cash?
A: User stories frequently mention Amazon gift cards. One verified buyer said Asurion “sent a gift card for the full amount previously paid.” Another user excerpt noted they received a refund “in the form of an amazon gift card” and wished refunds could go back to a debit/credit card.
Q: Is the plan worth it for outdoor gear like hoses, pumps, and fountains?
A: Many buyers say yes when products are failure-prone. One verified buyer called it “excellent protection” after a hose replacement was “covered in full,” and another said their outdoor fountain pump failed and the claim process was “super simple… filed within 10 min,” with a next-day resolution call.
Final Verdict
Buy if you’re the type of homeowner insuring failure-prone lawn and garden gear and you’re happy with gift-card reimbursement; multiple verified Amazon buyers describe fast labels, quick approvals, and “no hassle” outcomes.
Avoid if your entire reason for buying is battery coverage on something like a robotic mower—because the Reddit thread shows direct contradictions (“batteries are not covered” versus “built-in… so it is covered”) unless you confirm your specific device in writing.
Pro tip from the community: one Reddit user advised getting battery coverage confirmation “in writing… you can reference down the road should you need to file a claim.”
