ASURION Lawn & Garden Plan Review: Reliable but Flawed
A surprising trend emerged across Amazon, Reddit, and Trustpilot: the ASURION Lawn & Garden Protection Plan consistently delivers on its promise of fast claim resolutions, but many users warn about frustrating web claim processes. Overall verdict: 8.2/10 — praised for reliability and customer service, but marred by occasional technical hurdles in filing claims.
Quick Verdict: Conditional — Great for buyers of mid-to-high-ticket lawn and garden equipment, but expect to bypass the website and call/chat for claims.
| Pros | Cons |
|---|---|
| Fast claim approval, often within minutes | Website claim form often fails to process |
| Full refunds via Amazon gift card | No option to refund to payment card |
| Friendly and helpful customer service | Requires product purchase or coverage within 30 days |
| Covers after manufacturer warranty expires | Some devices fail quickly, requiring repeated claims |
| No additional repair costs (parts, labor, shipping) | Occasional delays in sending plan confirmation emails |
| Easy replacement for unrepairable items | Early plan communication issues for some users |
| Strong coverage for high-failure-rate items | Refund process only via Amazon gift card |
Claims vs Reality
Marketing materials stress “file a claim anytime online... most claims approved within minutes.” While many users confirm this, others report the opposite. A verified buyer on Amazon stated: “Their claims web site never seems to work... eventually the web site tells you to call or use the chat feature.” This contradicts the seamless online experience advertised.
The brand also promises “no additional cost: you pay $0 for repairs – parts, labor, and shipping included.” Multiple buyers have confirmed this holds true. One Reddit user noted: “It’s a reliable way to safeguard your tools… my garden hose broke last week… got a full refund.” This suggests that while technical access may falter, the financial coverage is genuine and comprehensive.
Another key claim is “if we can’t repair it, we’ll send you an Amazon.com gift card for the purchase price.” This has strong user validation. A Trustpilot reviewer recounted: “Just a few photos and a description of the problem and I received a full refund on my item… within 48 hours.” The only caveat is the gift card format, which some customers dislike due to lack of direct-to-card refunds.
Cross-Platform Consensus
Universally Praised
Across Amazon and Reddit, speed of claim resolutions is the most celebrated aspect. A buyer on Amazon shared: “I boxed up the hose, took it to UPS, and Asurion emailed me an Amazon gift card for the full amount 5 hours later.” For gardeners who rely on tools daily, such turnaround minimizes downtime and keeps projects on track.
Customer service quality is another standout. Twitter reactions mirror Amazon reports, with one user saying: “Asurion was the best… I filled out a claim form and literally the next day I had a new iPad.” Lawn and garden buyers benefit from the same professionalism when replacing high-cost equipment.
Coverage for high-failure-rate items like expandable hoses and solar-powered devices is repeatedly praised. One Amazon reviewer explained: “These service plans are great on solar powered anything, as the solar panels always cloud over within a year… get most of your money back and then try another brand.”
Common Complaints
The most frequent frustration is the claim website’s unreliability. Users describe entering all correct product info only to be told to call support. One Trustpilot reviewer detailed: “It seems to be designed to force you to talk to a human eventually… annoying in that you type in all your info, and wait… they then ask you for all the info all over again.”
Another drawback is the lack of refund flexibility. Multiple Reddit and Amazon users noted that refunds come as Amazon gift cards only. While convenient for repeat Amazon shoppers, it limits liquidity for those wanting funds returned to bank accounts.
Delivery of plan confirmation emails can also be inconsistent. A Quora-sourced Amazon review documented a multi-week saga where the buyer could not access their plan until an Amazon rep guided them to click the embedded link in the original email.
Divisive Features
The Amazon gift card refund method splits opinion. Some appreciate the speed — “Got my refund in hours,” wrote one buyer — while others find it restrictive. Similarly, the requirement to purchase the plan within 30 days of product purchase is seen as fair protection by some, but a limiting rule by others who want post-purchase flexibility.
Trust & Reliability
Concerns about legitimacy are minimal; Fakespot analysis shows “over 90% high quality reviews” with “minimal deception involved.” This suggests authenticity in buyer experiences. Long-term users report consistent payouts. One Reddit user noted: “Pool pump went out after 3½ years of a 4-year plan… credited my Amazon account in 3 days.”
However, trust is occasionally tested by the web claim interface issues. These experiences don’t undermine coverage reliability but do challenge user patience, especially for less tech-savvy customers attempting online submissions.
Alternatives
While direct competitors weren’t heavily mentioned in user data, some comparisons emerge in the broader device protection space. Twitter users comparing Asurion Home+ coverage highlight all-device protection for ~$1/day, suggesting it may be a better fit for households with multiple electronics. For single lawn and garden purchases, however, targeted Asurion plans remain cost-effective.
Price & Value
eBay and retail listings show prices around CAD $39.99 for certain plan ranges, with higher tiers scaling with product value. Community buying tips emphasize purchasing plans for items with known high failure rates. One Amazon reviewer summarized: “It’s like renting products… with an extended service plan, at least you can recover most of the money spent.”
Value is strongest for mid-to-high-ticket items like power washers, lawn mowers, and garden fountains. For cheap, durable tools, coverage may be unnecessary unless bundled at minimal cost.
FAQ
Q: Can I get my refund back to my credit card instead of an Amazon gift card?
A: No. Users across multiple platforms confirm refunds are always issued as Amazon gift cards, with no option for direct payment method reimbursement.
Q: How quickly are claims processed?
A: Many report approvals within minutes and refunds within hours, though some experience delays when using the website claim form.
Q: Do I need to buy the plan at the same time as the product?
A: Yes, or within 30 days of purchase. After that, pre-existing conditions are not covered.
Q: Does the plan cover wear and tear?
A: It primarily covers malfunctions after the manufacturer’s warranty; accidental damage may be covered depending on product type and claim specifics.
Q: What happens if my item can’t be repaired?
A: Asurion sends an Amazon gift card for the full purchase price of the covered product, minus the cost of the protection plan.
Final Verdict: Buy if you regularly purchase mid-to-high-value lawn and garden equipment prone to failure, especially if you shop heavily on Amazon. Avoid if you require refunds to your original payment method or dislike interacting with customer service to bypass website claim issues. Pro tip from community: Use chat or phone for claims to skip the unreliable web interface and get faster resolutions.
