ASURION Lawn & Garden Plan Review: Conditional Buy Verdict
Digging into user feedback, the ASURION Lawn & Garden Extended Protection Plan earns a solid 8.6/10 from cross-platform ratings, with strong praise for fast claim resolutions and full purchase refunds, but persistent complaints about the online claims portal’s usability. While marketed as “easy claims approved within minutes,” many buyers note that the process often requires phone or chat interaction to succeed.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim payouts, often same day | Website claim form frequently fails |
| Full purchase price refunded via Amazon gift card | Refunds only as gift cards, no direct payment option |
| Covers repairs, parts, labor, and shipping | Confusion over battery coverage terms |
| Helpful, polite customer service reps | Some plans not available after 30 days of product purchase |
| Strong value for high-failure outdoor gear | Requires manufacturer warranty expiration before coverage starts |
| No additional repair costs | Occasional miscommunication on coverage scope |
Claims vs Reality
ASURION advertises “most claims approved within minutes” and “no additional cost: you pay $0 for repairs.” While many Amazon reviewers echo this speed—one buyer said, “I filed a claim online… within 10 minutes they had processed my claim and arranged a gift card for replacement”—others encountered delays. A verified Amazon buyer noted, “The claims web site never seems to work… using the phone number keeps you on hold for at least 15 minutes, but once you make it past these hurdles, the claims process is fairly quick.”
Marketing also promises “coverage for malfunctions after manufacturer warranty expires.” Reddit user u/capt_pimento highlighted confusion here: “The plan terms state coverage begins after the manufacturer warranty expires… batteries are not covered by Asurion plans,” later updating that built-in, non-replaceable batteries can be covered if confirmed in writing. This shows a gap between advertised simplicity and the reality of varying coverage specifics.
Finally, the “easy claims process” claim is supported by many who received refunds within days. On Fakespot, one review states, “It took three days from submitting my claim to receiving Amazon gift card for the price of purchase.” However, the same platform contains reports of “just a little work required to get it honored,” suggesting a smoother experience in some cases than others.
Cross-Platform Consensus
Universally Praised
For owners of high-failure outdoor gear—expandable hoses, solar-powered devices, robotic mowers—coverage is repeatedly called “worth it” and “best value for the money.” A Trustpilot-verified buyer said, “Less than two years after I purchased the fountain the pump stopped working… it was super simple… I received a call back the very next day with a resolution to my liking.” This speed appeals to those who rely on seasonal equipment and can’t afford downtime.
Reddit users in the Segway Navimow community mention the plan as “an absolute requirement” for gear exposed to weather. One explained that lithium-ion mower batteries “only last 1500 charge cycles… that’s 4.5 years of mowing and the lithium battery is toast… the plan should pay for itself either with a new battery or $1200 back.”
Customer service quality is another consistent highlight. Twitter user Chun shared, “The representative… was very polite and helpful, the issue was addressed immediately,” while Amazon buyers praise “excellent and expeditious customer service” resolving claims “within 48 hours without ever leaving your home.”
Common Complaints
Yet, a recurring frustration is the claim portal’s technical reliability. Multiple Amazon reviewers complain that “anything you enter into the covered product fields never works… the web site eventually tells you to call or use the chat feature.” This affects tech-savvy users and casual buyers alike, forcing extra steps when they expected a streamlined process.
Another pain point is refund format—Amazon gift cards only, with no option for bank or card credits. Fakespot reviewers note, “It would be nice to have the option to get refunded back to my payment method… but that’s not an option,” which can be limiting for buyers who prefer cash-equivalent returns.
Coverage specifics—especially on batteries—sparked debate. While some Reddit users obtained written assurances for built-in battery coverage, others cite direct statements from Asurion excluding them. This uncertainty makes it harder for buyers of battery-dependent products to predict claim outcomes.
Divisive Features
The value perception is split between those who’ve successfully claimed and those who haven’t needed to yet. Buyers who’ve never filed a claim sometimes cancel the plan early, as one Amazon reviewer admitted, “Never used their service. Canceled the order… returned the pump.” Others treat the plan like a rental model for products, with one Trustpilot user stating, “Quality is gone from most modern products… with an extended service plan, at least you can recover most of the money spent.”
Trust & Reliability
Trustpilot and Amazon data show minimal deception in reviews, with Fakespot detecting over 80–90% high-quality feedback. Long-term Reddit users report multiple successful claims over years—one said, “Every plan that I’ve bought I’ve had to send the robot back at least once for repair… they’ve replaced batteries for me many times.” This suggests consistent fulfillment over time.
However, reliance on Amazon gift cards could be seen as a closed-loop refund system benefiting Amazon, not necessarily the buyer’s flexibility. While not a scam, the format may feel restrictive compared to direct deposit refunds.
Alternatives
No direct competitors are heavily discussed in the data, but Reddit mentions Asurion’s “Complete Protect” monthly option at $16.99 covering “anything” bought from Amazon. Users weigh this against single-item plans, noting risks of future price increases and the need to carry it for the full intended coverage period.
Price & Value
Market prices vary widely by coverage tier—from under $40 CAD on eBay to $129-$199 USD on Amazon for higher-value items. Buyers emphasize purchasing the plan at checkout or within 30 days to ensure eligibility. Community tips include waiting until closer to manufacturer warranty expiration for subscription models, since some plans cover one year prior.
FAQ
Q: Does Asurion cover batteries in lawn and garden products?
A: Officially, disposable and user-replaceable batteries are excluded. However, some users obtained written confirmation that built-in, non-replaceable batteries are covered. Always request documentation before purchase.
Q: How fast is the claim process?
A: Many claims are resolved within minutes to 48 hours, often with same-day Amazon gift card refunds. Some users experience delays due to website issues, requiring phone or chat interaction.
Q: Can I get my refund as cash instead of an Amazon gift card?
A: No. Refunds are issued only as Amazon e-gift cards, with no option for bank or credit card reimbursement.
Q: When does coverage begin?
A: Coverage starts after the manufacturer’s warranty expires. This can mean waiting two to three years for certain components like batteries or adapters.
Q: Is the plan worth buying for low-cost items?
A: For items prone to failure—like expandable hoses or solar-powered gear—many buyers find it worthwhile even for lower-cost purchases, as refunds can match the purchase price.
Final Verdict: Buy if you own high-failure outdoor or lawn equipment, especially seasonal-use gear exposed to weather. Avoid if you prefer cash refunds or don’t want potential claim portal hurdles. Pro tip from community: confirm battery coverage in writing before relying on it for mower or power tool protection.
