ASURION Lawn & Garden Plan Review: 8.5/10 Verdict
Digging into hundreds of real customer accounts, the ASURION Lawn & Garden Extended Protection Plan emerges as a product that inspires strong confidence in certain buyers while frustrating others with claim process hurdles. With average ratings between 4.3 and 4.6 stars across price tiers, the consensus leans positive—particularly for those who face equipment failures and expect quick reimbursements. On a 10-point scale, it scores a solid 8.5/10 for reliability of payouts, though service accessibility drags the score down for some.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approval and payout | Website claim form often reported as non-functional |
| Full purchase price reimbursement via Amazon gift card | Amazon gift card only—no refund to original payment method |
| Friendly and helpful customer service reps | Occasional confusion over battery coverage |
| Starts after manufacturer warranty expires | Must contact to confirm built-in battery inclusion |
| Covers parts, labor, shipping at $0 | Coverage gaps for disposable/user-replaceable batteries |
| Many users report no denied claims | Price can age poorly if holding long-term "Complete Protect" plans |
| Peace of mind for high-failure outdoor gear | Several reports of long hold times via phone support |
Claims vs Reality
Marketing for the plan promises “no additional cost repairs—parts, labor, and shipping included” and “most claims approved within minutes.” While many buyers confirm the speed, a verified Amazon reviewer countered: “The claims web site never seems to work… once you make it past these hurdles, the claims process is fairly quick and so far I have never had a claim denied.”
Another core claim—coverage after manufacturer warranty expiry—does check out in practice. Reddit user feedback clarified timing: “Yeah, the plan terms state coverage begins after the manufacturer warranty expires.” This was particularly important to battery-powered gear owners, as it bridges gaps after shorter OEM warranties expire.
Battery coverage messaging, however, is conflicted. Official terms exclude batteries, but multiple Reddit users shared confirmations from Asurion reps that built-in, non-user-replaceable batteries (like the Segway Navimow’s) are included. One wrote: “I finally got something in writing from Asurion confirming the Navimow i110n battery is considered built-in and not user replaceable, so it is covered.”
Cross-Platform Consensus
Universally Praised
For outdoor gear owners—pressure washers, robotic mowers, expandable hoses—the plan’s speed of reimbursement is its biggest selling point. An Amazon buyer recounted: “They reviewed the claim and sent a gift card for the full amount previously paid… I was able to put that towards a new power washer.” Another noted “It took three days from submitting my claim to receiving Amazon gift card for the price of purchase.”
Garden tool lovers on Trustpilot and Fakespot-adapted data describe the policy as “a reliable way to safeguard your tools and enjoy your gardening without worry.” Products with inherently high failure rates appear to benefit most; hoses, mower batteries, or pumps often go bad within coverage windows, leading to full price returns minus plan cost. One quote sums it up: “On most products…if you have the service plan on it you get your money back…which I feel is a good deal.”
Common Complaints
The most consistent frustration revolves around the online claim portal. Amazon and Trustpilot reviewers warn that “anything you enter into the covered product fields never works… the web site eventually tells you to call or use the chat feature.” This can mean repeating information multiple times across forms, chat, and phone. Another buyer lamented: “After 30 minutes…saying they could not find [my product] I gave up! Never again!”
Phone waits of 15 minutes or more are also cited, though frequent users accept it as the price for coverage they say always pays. The obligatory Amazon gift card payout is a sticking point for those preferring a return to debit or credit cards.
Battery coverage remains a grey zone—valuable for integrated designs, but a non-starter for replaceable batteries according to plan text and Amazon Q&A answers.
Divisive Features
The “Complete Protect” monthly plan receives mixed reception. Reddit users point out the upside—coverage for “anything”—but note long-term cost escalates with years of subscription. Many prefer one-off, fixed-term policies tied to product purchase prices.
Even speed of claim resolution has split viewpoints; while many boast minutes or hours to payout, others argue systemic hurdles offset that speed. A pool robot owner praised “less than 3 days to issue me a full refund,” yet another recounted being “forced to talk to a human eventually” through multiple failed form submissions.
Trust & Reliability
While some online warranty companies face trust concerns, user evidence here contradicts fears of denial. Across Reddit, Amazon, and Fakespot data, there are multiple multi-year customers who say: “Not one of the claims was ever denied.” One even equated the plan to ‘renting products,’ recovering money after solar panel clouding or pump failures.
That said, platform usability undermines perceived reliability. Longtime Reddit buyers advise: “Contact [Asurion] directly to ask for something in writing you can reference” especially if seeking battery replacement in future.
Alternatives
Direct manufacturer warranty extensions exist, but often cost more for shorter terms. Reddit comparisons with Segway Navimow support show that when OEM coverage ends, Asurion is one of few avenues that offers reimbursement. The monthly “Complete Protect” plan competes with buying separate policy for each product; cost efficiency depends on purchase frequency from Amazon.
Price & Value
On Amazon and eBay, pricing varies by product cost bracket—from around $30 for low-value items, to $129 or more for higher-tier devices. Buyers like Reddit’s u/Capt_Pimento highlight the math: “For $129 for 3 years it’s a no-brainer,” especially if replacement parts are scarce. Fakespot users emphasize peace of mind at a “small fee” for expensive or failure-prone garden gear.
Value improves where manufacturer warranties are short—like two years for batteries vs. three for main components—allowing Asurion to bridge gaps. Resale considerations matter: plans aren’t transferable between owners unless item is resold with original Amazon account linked purchase.
FAQ
Q: Does the ASURION Lawn & Garden Extended Protection Plan cover batteries?
A: Officially, only built-in, non-user-replaceable batteries are covered; disposable or replaceable ones are excluded. Some users secure written confirmation from Asurion for specific products.
Q: How fast is the claim process?
A: Many report approvals in minutes and reimbursement within 48 hours, though some face failed web form submissions and must revert to chat or phone.
Q: Is payout always via Amazon gift card?
A: Yes. Multiple buyers note there’s no option to refund to your original payment method.
Q: When does coverage start?
A: After the manufacturer’s warranty expires. This allows for continuous protection without overlap.
Q: Does the plan work for products bought outside Amazon?
A: No, these specific plans are sold for items purchased on Amazon or within 30 days of purchase.
Final Verdict: Buy if you own high-failure-rate, expensive outdoor gear—especially with short OEM warranties—and value fast reimbursement over refund method. Avoid if you expect to claim rarely but want simple online filing without human interaction. Pro tip from community: Always confirm battery coverage for your item before purchase, and save written proof for future claims.
