ASURION Lawn & Garden Plan Review: Conditional Buy (7.6/10)
“Batteries are not covered by asurion plans.” That single line—reported in a Reddit thread—captures why the ASURION Lawn & Garden Extended Protection Plan inspires both confidence and suspicion at the same time. Verdict: Conditional buy, 7.6/10—strong value when claims go smoothly, but the fine print and claim-channel friction can become the real “repair” you’re paying for.
Quick Verdict
For shoppers who mainly want reimbursement protection after the manufacturer warranty ends, ASURION Lawn & Garden Extended Protection Plan can be a practical hedge. For buyers counting on battery coverage (especially robotic mowers), the decision is conditional on getting clear confirmation for your specific device.
| Decision | Pros (from feedback) | Cons (from feedback) |
|---|---|---|
| Conditional Yes | “Most claims approved within minutes” (Amazon specs) and many users describe fast approvals | Claim tools can be frustrating: “the claims web site never seems to work” (Amazon verified purchase) |
| Yes for “refund insurance” | Users report quick Amazon gift card reimbursement | Some dislike gift-card-only outcomes: “it would be nice to have the option to get refunded back to my payment method” (Fakespot excerpt) |
| Conditional for battery worries | Some report batteries replaced on other devices; one user got written confirmation for a specific built-in battery | Conflicting reports: “batteries are not covered” vs “built-in… is covered” (Reddit) |
| Yes for outdoor gear failures | Outdoor fountain/pump and pressure washer stories describe fast resolution | Others describe being treated suspiciously: “treated like i'm making a… fraud claim” (Amazon trending reviews) |
Claims vs Reality
Amazon’s product copy for the ASURION Lawn & Garden Extended Protection Plan is clear about the promise: “you pay nothing for repairs – parts, labor, and shipping included,” plus “coverage begins after the manufacturer’s warranty expires,” and an “easy claims process” with “most claims approved within minutes.” The official framing is essentially: low friction, fast approval, and no surprise costs.
Digging deeper into user reports, the “easy claims process” is the most contested part. A verified buyer on Amazon complained bluntly: “the claims web site never seems to work,” adding that the chat “sometimes works,” and the phone route can mean “on hold for at least 15 minutes.” Yet the same reviewer also conceded a key counterpoint: “once you make it past these hurdles, the claims process is fairly quick and so far i have never had a claim denied.” In other words, the “approval” part may match the promise, while the “getting to approval” part can feel like a maze.
The reimbursement promise—Amazon gift card or replacement—shows up repeatedly in user stories, often positively. A verified buyer on Amazon described a “no hassle claim that was paid out immediately,” while another praised “super simple” filing via chat and said the claim was “filed within 10 min” for an outdoor fountain pump failure. Still, not everyone loves the payout mechanics. A reviewer excerpted on Fakespot noted: “i received a refund… in the form of an amazon gift card… it would be nice to have the option to get refunded back to my payment method.”
Cross-Platform Consensus
Universally Praised
Speed—when the claim finally gets moving—keeps emerging as the plan’s best “feature.” For homeowners with outdoor fountains, pool robots, pressure washers, or patio items that fail unexpectedly, quick reimbursement can feel like the whole point of buying the plan. A verified buyer on Amazon wrote that after the pump stopped working, the process was “super simple” and a claim was filed “within 10 min,” followed by a “call back the very next day.” Another Amazon reviewer summed it up as “no hassle warranty service,” emphasizing that the claim was paid out quickly.
A recurring pattern emerged around how the plan functions like a practical safety net for outdoor gear that’s hard to repair or not worth repairing. Some reviewers talk about it less like “warranty service” and more like reimbursement insurance. One verified Amazon reviewer framed the logic: “for a few extra dollars spent at the time of product purchase… you get your money back that you spent on the product minus the service plan cost.” That same reviewer even compared it to “renting products,” suggesting the plan makes modern product failures less financially painful.
Customer support interactions—especially chat—also appear in multiple positive stories. A verified buyer on Amazon said they contacted Asurion “via the website and spoke with a customer service rep over chat” and called it “super simple.” Elsewhere in Amazon “trending in reviews,” another shopper described support as “kind and considerate,” saying, “not only did they get my refund for me… it was only a few hours after i called them that i received it.”
- Best fit users: homeowners buying outdoor pumps, fountains, patio gear, or tools where replacement is simpler than repair.
- Most common “win” outcome: fast approval + Amazon credit, often described as minutes to days.
Common Complaints
The most consistent frustration isn’t about whether Asurion pays—it’s about the claim pathway feeling broken or intentionally obstructive. One verified Amazon reviewer vented that “their claims web site never seems to work,” and argued the site “seems to be designed to force you to talk to a human eventually.” They described re-entering details repeatedly, the form rejecting “all the correct information,” and chat agents asking for the same information again. For a user who just wants a straightforward online claim, the “workflow” becomes the pain point.
Phone escalation can be a second hurdle. The same verified buyer described an “insane game” of automated menus and being put on hold multiple times, even though the final outcome was approval and a gift card “in a few days.” For busy homeowners—especially those trying to deal with a broken mower, pump, or outdoor tool mid-season—this friction can feel like the opposite of “easy claims.”
Another complaint cluster is distrust and perceived adversarial handling. In Amazon trending reviews, a harsh critic wrote: “asurion is a pure rip-off!” and claimed that when it was “time to claim, asurion makes it so difficult to complete a claim.” They also described being treated “like i'm making a… fraud claim,” turning what should be a simple reimbursement into an emotionally charged experience.
- Most affected users: people who expect a fully online, self-serve claim.
- Repeating theme: the process works, but the channels can be “annoying” and time-consuming.
Divisive Features
Battery coverage is the most divisive topic, especially for robotic lawn mowers. In the Reddit community thread about Amazon Asurion plans, one poster argued the plan was “a no-brainer,” motivated by outdoor exposure and long-term parts uncertainty: “this thing sitting in the rain… i’d think one of those components will break.” They also referenced past experiences with robotic vacs: “every plan that i've bought i've had to send the robot back at least once… they’ve replaced batteries for me many times.”
But the same discussion includes a sharp contradiction. A message reported in the thread states: “batteries are not covered by asurion plans.” That’s a direct conflict with other expectations—especially for buyers purchasing specifically due to “battery health and eventual failure.” The investigative twist comes in the update: the original poster later wrote they got “something in writing from asurion confirming the… battery is considered built-in and not user replaceable, so it is covered under the extended warranty,” while noting “they do not have this in their terms and condition document.” For risk-averse buyers, that gap—policy language versus device-specific confirmation—becomes the deciding factor.
The payout method is similarly split. Many users love the speed of Amazon e-gift cards—some describe reimbursement arriving the same day—while others wish for refunds to the original payment method. A reviewer excerpted on Fakespot put it plainly: gift card refunds are fast, but “it would be nice” to have cash/card options.
Trust & Reliability
Scam concerns tend to spike when the claim flow is frustrating or when users feel questioned. The Amazon trending review calling it a “pure rip-off” pairs its anger with a story of added effort: packaging, waiting for labels, and an overall impression that the company is making claims difficult. That kind of narrative can spread quickly because it’s easy for other buyers to imagine the same hassle.
At the same time, long-term “it actually paid” stories work in the opposite direction. In the Reddit Navimow discussion, one user framed the extended warranty as “an absolute requirement,” citing years of experience where devices needed repair and plans sometimes ended in replacements or buyouts: “they’ve also ‘bought it’ outright a few times too.” The most trust-sensitive issue remains batteries: while one message insists “batteries are not covered,” the later written-confirmation update claims the opposite for a built-in pack. For long-horizon buyers thinking “6 years,” reliability isn’t just about whether Asurion exists—it’s about whether your exact failure mode is acknowledged as covered.
Alternatives
Only one alternative plan concept is explicitly discussed in the provided data: a monthly “$16.99” service option mentioned in the Reddit thread. The appeal is breadth—one poster considered “adding the $16.99 monthly service to have it cover ‘anything’ i buy from amazon.” For frequent Amazon shoppers, that sounds like an umbrella strategy.
But the same Reddit discussion raises two immediate worries: long-term cost creep and limits. A Reddit user noted “no guarantees the price doesn't increase,” and wondered about a “claim limit ($5000 limit).” Compared with the single-item ASURION Lawn & Garden Extended Protection Plan, the monthly option can feel like a bigger bet: more coverage scope, but also more ongoing uncertainty.
Price & Value
Across Amazon listings, the ASURION Lawn & Garden Extended Protection Plan is sold in price tiers tied to the covered product’s purchase price, with examples like “3 Year… ($150 - $174.99),” “3 Year… ($500 - $599.99),” and “2 Year… ($800 - $899.99).” The listing text emphasizes that coverage starts “after the manufacturer’s warranty,” and that if repair isn’t possible, Asurion may send “an amazon e-gift card for the purchase price… or replace it.”
Value discussions in the Reddit thread center on long-term exposure and parts uncertainty for robotic mowers: “too much that can break,” plus worry you “won't be able to get replacement parts.” Another value argument is battery lifecycle math; one Reddit user reasoned lithium-ion packs may “only last 1500 charge cycles,” suggesting battery failure risk rises over years—making coverage potentially pay for itself if it applies. The catch, again, is whether your battery is treated as excluded or “built-in and not user replaceable” (and therefore covered, according to that user’s written confirmation).
Resale and market pricing signals appear in the e-commerce price references (eBay/third-party listings) showing plan pricing like CAD “$39.99” for certain tiers, reinforcing that these plans are commoditized and sometimes resold. For buyers, the practical tip from community logic is less about shaving a few dollars and more about aligning the plan term with the manufacturer warranty window, since “coverage begins after the manufacturer 's warranty expires.”
FAQ
Q: Does the ASURION Lawn & Garden Extended Protection Plan start immediately?
A: No—according to Amazon’s plan details, coverage begins “after the manufacturer’s warranty.” A Reddit user echoed this after realizing “it covers after the 3 years,” and another confirmed: “the plan terms state coverage begins after the manufacturer warranty expires.”
Q: Are batteries covered under the plan?
A: It depends, and users report conflicting answers. In the Reddit thread, a message states: “batteries are not covered by asurion plans.” But the same thread includes an update claiming Asurion confirmed in writing that a specific battery was “built-in and not user replaceable,” and therefore covered.
Q: Is filing a claim actually easy?
A: Some users say yes, especially via chat; a verified Amazon buyer said it was “super simple” and filed “within 10 min.” Others describe major friction: another verified buyer wrote “the claims web site never seems to work,” and said it pushes you toward phone or chat with repeated information requests.
Q: What happens if Asurion can’t repair the item?
A: Amazon’s plan description states that if they can’t repair it, they’ll send “an amazon e-gift card for the purchase price… or replace it.” Multiple user stories align with gift card outcomes, including one excerpted reviewer who received a refund as an Amazon gift card and wished for a refund-to-card option.
Q: Should I buy 2-year or 3-year coverage?
A: In the Reddit discussion, one user recommended the 3-year option because “price is negligible and battery failure risk goes up.” That advice was tied to long-term battery-health worries, though battery coverage itself is disputed, so confirmation for your device matters.
Final Verdict
Buy the ASURION Lawn & Garden Extended Protection Plan if you’re the type of homeowner who wants reimbursement protection for outdoor gear failures after the manufacturer warranty—especially if you can tolerate some claim-channel hassle. Avoid it if you’re buying solely for battery replacement coverage without device-specific confirmation, since users report contradictory guidance like “batteries are not covered” versus “built-in… is covered” (Reddit).
Pro tip from the community: if battery coverage is your main reason, follow the Reddit user who advised getting “something in writing” from Asurion for your exact model—because they said the battery exception “do[es] not have this in their terms and condition document.”
