ASURION Home Improvement Plan Review: Buy or Skip?
Digging into months of cross-platform feedback, the ASURION Home Improvement Protection Plan emerges as a service praised for speed and simplicity but shadowed by concerns over exclusions and inconsistent claim experiences. With an aggregated score of 8.3/10, the plan earns high marks from Amazon buyers and Trustpilot reviewers for its quick reimbursements and hassle-free process, while Reddit threads warn about aggressive upselling in certain sales channels.
Quick Verdict: Conditional buy — strong fit for users seeking fast, no-hassle coverage on Amazon purchases, but less appealing if you expect complete protection on all damage types.
| Pros (User-Reported) | Cons (User-Reported) |
|---|---|
| Claims often approved within minutes | Some claims denied due to exclusions |
| Amazon gift card or replacement issued quickly | Replacement value may not match current market price |
| Friendly, helpful customer service | Confusing coverage for certain items |
| Covers mechanical/electrical breakdowns after manufacturer warranty | Requires shipping items back in some cases |
| Peace of mind for high-value purchases | Aggressive upselling reported in Verizon Protect Home sales |
| Simple online claim filing | Service fees for certain claims |
| Works well for multiple devices over time | Pre-existing conditions not covered |
Claims vs Reality
ASURION markets its Home Improvement Protection Plan as “no additional cost for repairs — parts, labor, and shipping included” with coverage for drops, spills, cracked screens, and power surges. On paper, this sounds comprehensive. A verified Amazon buyer noted: “Received amazon credit within minutes of submitting claim. No hassle and very easy.” This aligns with the promise of speed.
However, Reddit user reports on related Asurion products suggest certain policies, like Verizon Protect Home, exclude “anything with any physical damage” unless it’s a portable electronic. This conflicts with the broad damage coverage implied in marketing. One tech coach’s PSA warned: “They inspect your broken device for even the slightest little dent… any speck of dust… will let them deny your claim.”
ASURION also touts “most claims approved within minutes,” and many Amazon reviews confirm this — “Super easy to file the claim… they issued a full refund.” Yet, some users faced hiccups: a Quora-sourced Amazon reviewer said, “The website claim was awkward… but the telephone claim went very well,” highlighting inconsistency in the process.
Cross-Platform Consensus
Universally Praised
The most consistent praise is for the speed of resolution. On Trustpilot, a customer shared: “Literally the next day I had a new iPad.” Amazon buyers echo this with stories of refunds processed “the same day” items were shipped back. For families, this speed matters — one Trustpilot reviewer with five kids said, “When a device was deemed un-fixable… the device was reimbursed just like advertised.”
Customer service quality is another standout. Across Twitter, Reddit, and Trustpilot, descriptors like “polite,” “professional,” and “helpful” dominate. A Reddit user recounted: “April… was quick and courteous, polite and professional. Very impressed and looking forward to continuing service.”
Common Complaints
The biggest friction point is replacement value. Multiple Amazon buyers noted that reimbursement is based on the original purchase price, not the current cost to replace. One review warned: “The product I got reimbursed for is more expensive now… have to pay more money and buy a new plan.”
There are also complaints about coverage gaps. Some Reddit users allege aggressive upselling of plans with limited applicability, leading to denied claims. An Amazon reviewer described frustration over shipping costs: “It still cost me $16… UPS charged me for a box and label.”
Divisive Features
The plan’s reliance on Amazon gift cards splits opinion. For frequent Amazon shoppers, this is convenient — “Bought another one right away,” said a Quora reviewer. But others prefer direct replacements or cash. Fakespot analysis flagged a con: “Would prefer a replacement instead of a gift certificate.”
Trust & Reliability
While long-term users report consistent coverage — “I will forever keep my policy. Best investment,” said one ConsumerAffairs reviewer — there are trust concerns in certain contexts. The Verizon Protect Home PSA on Reddit alleges systemic misrepresentation in sales pitches, though this criticism targets a specific bundle, not the Amazon-purchased home improvement plan directly.
Durability stories are positive when claims are honored. A Fakespot-verified Amazon review highlighted: “After my snow blower died… compensated very quickly… purchased a similar warranty for the replacement because of this great experience.”
Alternatives
Alternatives mentioned in user data include Old Republic Home Protection and American Home Shield. These focus more on whole-home systems, whereas ASURION’s plan shines for individual product purchases, especially via Amazon. Homeowners needing HVAC or plumbing coverage may find broader scope with competitors, but for electronics and tools, ASURION’s speed and integration with Amazon’s ecosystem are distinct advantages.
Price & Value
On Amazon, ASURION’s Home Improvement Protection Plans range from under $5 for low-cost items to $169.99 for coverage on $1250–$1499.99 purchases. eBay listings show some resale of unused plans, but active coverage is tied to the original product purchase. Community tips stress buying the plan at checkout for high-value or high-wear items. One Amazon buyer called it “worth every penny… after the manufacturer’s warranty is up.”
FAQ
Q: Does ASURION cover accidental damage?
A: For certain portable products, yes — drops, spills, and cracked screens from normal use are covered from day one, but exclusions apply to pre-existing damage.
Q: How fast is the claim process?
A: Many users report approval “within minutes” and receiving an Amazon gift card or replacement within days, though some experience slower resolutions for complex cases.
Q: Is reimbursement based on replacement cost?
A: No, it’s based on the original purchase price, which may be lower than current market value, requiring out-of-pocket expense for replacements.
Q: Can I buy the plan after my product breaks?
A: No, coverage begins only if purchased with the product or within 30 days of purchase; pre-existing issues are excluded.
Q: How do I file a claim?
A: Claims can be filed online or by phone; if approved, you’ll receive a prepaid shipping label for returns or direct reimbursement.
Final Verdict: Buy if you’re an Amazon shopper who values fast, hassle-free warranty coverage for tools, electronics, or home devices. Avoid if you expect market-value replacements or need coverage for pre-existing damage. Pro tip from community: For high-wear items, purchase the ASURION plan at checkout — “better to have it & not need it, than need it and not have it.”
