ASURION Home Improvement Plan Review: Worth the Cost?
Few warranty services earn the kind of passionate loyalty seen around the ASURION Home Improvement Protection Plan, which scores an impressive 8.8/10 from aggregated reviews. Digging into the data reveals why: users consistently describe fast, no-hassle claims, courteous support, and real payouts—though there’s a sharp undercurrent of frustration over exclusions and certain bundled plans like Verizon Protect Home.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Quick claim approvals, often within minutes | Some plans exclude common damage types |
| Hassle-free payouts via Amazon gift card | Replacement value may not match current market price |
| Courteous, helpful customer service | Occasional complaints about shipping costs to return items |
| Wide coverage for drops, spills, malfunctions | Verizon-branded versions flagged as “scam” by insiders |
| Many stories of full replacements in days | Online claim form glitches reported by some buyers |
| Affordable coverage compared to competitors | A few reports of repeated broken replacements |
| Convenience of covering multiple devices under Home+ | Bundled add-ons sometimes misrepresented by sellers |
Claims vs Reality
ASURION’s marketing emphasizes “most claims approved within minutes” and “no additional cost for repairs—parts, labor, and shipping included.” Verified buyers back up the speed claim with specifics: “Received Amazon credit within minutes of submitting claim. Purchased replacement item and getting it in a couple of days. No hassle and very easy,” wrote one Amazon reviewer for the $80–$89.99 plan. Reddit user feedback echoes this, with reports of damaged laptops and TVs replaced “within the same week.”
However, while the official line states “you pay nothing,” some users noted costs outside the claim. An Amazon buyer for a 3-year plan said, “I liked that they gave me a full refund. But I hated that it still cost me $16… to send it to them via UPS.” This gap between the claim’s ‘free shipping’ promise and out-of-pocket expenses for certain returns is not insignificant for budget-conscious buyers.
Marketed coverage for drops and spills also meets reality—but only under certain plan tiers. While the home improvement protection plans performed well, the Verizon Protect Home-branded offerings came under fire. One whistleblower on Reddit warned that “verizon protect home doesn’t cover most claims… we will inspect your broken device for even the slightest dent… and it will get denied.” This shows a stark variance between ASURION-controlled processes for Amazon buyers versus telecom-partnered versions.
Cross-Platform Consensus
Universally Praised
A recurring theme across Reddit, Trustpilot, Twitter, and Amazon is speed and simplicity. A verified Amazon buyer described filing a claim for a failed DeWalt sander: “Packed the sander, dropped off at UPS center and… gift card popped up in my account.” For homeowners and hobbyists reliant on tools, this meant “ordering another sander… and [another] ASURION protection plan” immediately.
Families with multiple electronics particularly appreciate the Home+ tier’s flexibility. A Trustpilot reviewer with five kids said ASURION “was quick to handle my claims… when a device was deemed un-fixable… it was reimbursed just like advertised.” For tech-heavy households, this consolidated coverage spares repetitive warranty purchases.
Customer service earns near-universal praise. One Trustpilot user recalled: “The representative was extremely courteous, understanding, empathetic, and patient… eGift card two days later.” For those wary of warranty fine print, stories like these suggest the company delivers on core promises.
Common Complaints
Shipping costs for returns remain a repeated frustration. While many got prepaid labels, others like the UPS-charged reviewer felt the sting of unanticipated expenses—a notable pain point for lower-cost covered items.
Replacement value versus current pricing is another sore spot. One Amazon reviewer noted: “the product I got reimbursed for is more expensive than the amount I paid… I have to pay more money and buy a new plan.” Given inflation and product discontinuations, reimbursement at original purchase price can leave buyers short.
Most severe are reports from Verizon Protect Home customers alleging aggressive upselling and high denial rates for damage claims. The whistleblower insider painted a grim picture: “your 5-year-old TV ain’t gonna suddenly break… we’re just sucking another $300 a year from you for nothing.”
Divisive Features
The requirement to purchase plans within 30 days of product purchase divides users. Some see it as reasonable, others as a restriction that prevents covering items after realizing the need. Similarly, the Amazon gift card payout method splits opinion: quick and convenient for regular Amazon users, less ideal for those wanting direct bank refunds.
Trust & Reliability
Trust in ASURION appears strong for direct Amazon-sold plans, bolstered by Fakespot’s analysis showing over 80–90% high-quality reviews and minimal deception. Long-term users cite multiple successful claims over years, such as one Redditor noting “everything was fixed or replaced within a week” across separate TV and laptop claims.
However, trust erodes sharply in reports tied to telecom-partnered services. The whistleblower’s insider account warns elderly and less tech-savvy customers to avoid Verizon Protect Home due to “lies about bundling it with free services you already have” and “same broken model again and again until you give up.” Here, reliability depends heavily on the plan’s sales channel.
Alternatives
Alternatives are rarely named in the data, though ebay insurance and manufacturer warranties are implied benchmarks. One Amazon reviewer explicitly compared: “It is nothing like the insurance that you can get with eBay… ASURION doesn’t want to fight you… they’re honest.” Other users choose ASURION over extended electronics warranties, with one Reddit post noting Home+ “means I don’t buy extended electronic warranties anymore because I’m covered.”
Price & Value
Pricing on Amazon ranges from $4.99 to $38.99 depending on coverage term and product value. eBay listings suggest typical resale for plans, though many prefer buying direct at point-of-purchase to ensure eligibility. For large households, the Home+ tier at $34.99/month can offer outsized value by avoiding separate multi-device plans.
Several buyers call these plans “worth every penny,” especially for items used daily. One user calculated replacement savings for a laptop spill incident as far exceeding the monthly cost. Community tips advise keeping purchase receipts and email confirmations neatly archived—critical for quick claims.
FAQ
Q: Does ASURION cover accidental damage like drops and spills?
A: Yes, for portable products under certain plan tiers. Amazon-sold plans list drops, spills, and cracked screens as covered from day one.
Q: How fast are claims processed?
A: Many report approvals within minutes and replacements or gift cards in 1–3 days, though shipping times for replacements vary.
Q: Do I need to buy the plan with the product?
A: Plans must be purchased with the item or within 30 days. Purchasing later generally isn’t allowed.
Q: Is reimbursement always in cash?
A: Commonly, payouts are via Amazon eGift card matching the original purchase price. This may not equal current replacement costs.
Q: Are telecom-partnered ASURION plans the same?
A: Feedback indicates significant differences—Verizon Protect Home received heavy criticism for denial rates and upselling tactics.
Final Verdict:
Buy if you purchase on Amazon, want fast and straightforward claims, and are comfortable with gift card reimbursement. Avoid if buying through telecom-partnered services with exclusion-heavy fine print. Pro tip from community: Always retain your purchase proof and submit claims online for the fastest turnaround.
