ASURION Baby Protection Plan Review: Conditional Verdict
Few warranty services split opinion as sharply as the ASURION Baby Protection Plan, which averages a solid 4.5/5 stars on Amazon but earns blistering criticism in corners of Reddit. We rate it 7.2/10 — dependable for hassle-free claims when it works, but marred by coverage exclusions and refund disputes.
Quick Verdict: Conditional — worth it for buyers of fragile, high-use baby gear, risky if relying on coverage for batteries or expecting cash refunds.
| Pros | Cons |
|---|---|
| Fast online claim approvals — “minutes” in many cases | Reports of exclusions for batteries, even if built-in |
| Includes parts, labor, and shipping | Gift card refunds instead of returning funds to credit cards |
| Covers drops, spills, cracked screens | Long delays or denials for certain claims |
| Starts Day 1 for accidental damage | Some buyers only get coverage after manufacturer warranty |
| Replaces product or issues Amazon e‑gift card | Conflicting terms on battery coverage |
| Low upfront cost relative to covered product | Price depreciation can limit payout values |
Claims vs Reality
ASURION’s marketing promises “no additional cost for repairs” and coverage that starts for accidental damage from day one. On Amazon, a verified buyer noted: “Within minutes my claim was approved with the gift card deposited on my Amazon account… highly recommended!” This ease stands out in baby gear scenarios where immediate replacement matters.
But conflicting experiences reveal gaps. Reddit user u/iam_abc described taking “over 6 months to finally get paid out for a TV”, citing disconnected customer service and shifting explanations. In their case, they were eventually told the device wasn’t covered despite initial assurances.
Battery coverage is particularly muddled. One SegwayNavimow thread shows the warranty explicitly excludes batteries — until a user obtained written confirmation that a built-in battery would be covered. Since that’s not in public terms, it leaves future claimants at risk of denial without prior written proof.
Cross-Platform Consensus
Universally Praised:
Parents and caregivers often share relief when claims go smoothly. A verified buyer on Amazon recounted: “I purchased the protection plan for my baby monitor… they refunded me the full purchase amount… the claim process was so simple and quick.” For households where baby equipment is mission-critical, instant Amazon credit means replacements can be ordered the same day — crucial when a monitor fails overnight.
Twitter user Russell called it “the most amazing plan I’ve ever purchased in my entire life”, while Jason highlighted its resilience under heavy use: “I have 5 kids… Asurion was quick to handle.” Such praise points to strong performance in high-wear environments.
For baby gear like car seats or strollers, many users appreciate the peace of mind of a two‑year plan. One Trustpilot reviewer said: “Feel more secure and protected in case something breaks… money well invested.”
Common Complaints:
Coverage scope is the most common flashpoint. A Reddit discussion organizing a potential class action alleges Asurion has denied water damage repairs for fully submerged devices and refused claims for battery failures. Amazon reviewers vented about being given an e‑gift card instead of a credit card refund — a verified buyer wrote: “Will not use them again… you can’t tell me you do not have the option to send my money back any other way besides a gift card.”
Another frustration is value depreciation. A Quora-sourced review warns: “They will only reimburse you what you originally paid… even if the product price has gone up by 50% in the year since you bought it.” This leaves buyers out-of-pocket when replacing with a higher-priced equivalent.
Divisive Features:
Some love the bundle effect — one Reddit user touted adding the $16.99 monthly service to cover “anything I buy from Amazon.” For gadget-heavy homes, this aggregation could mean savings. Others argue extended warranties are poor investments; a Verizon Community commenter calculated paying $900 over five years plus deductibles, concluding, “Not worth it.”
Battery coverage remains a point of contention. While certain buyers secure written coverage for built-in batteries, others face absolute exclusions.
Trust & Reliability
Trustpilot and Reddit show harsher opinions than Amazon’s overall ratings. “Scam” appears in multiple posts where buyers were sold plans that later excluded their product category entirely — like baby strollers and car seats. A Trustpilot reviewer summarized: “I don't understand why it's offered… they basically stole my money.”
Long-term cases indicate intermittent reliability. Some chronicled multi‑month struggles — Reddit user u/iam_abc’s 6‑month fight for a payout was consuming enough they considered legal action. Conversely, other users praise consistent delivery, even years into coverage, with rapid claim approval.
The takeaway: reliability swings widely by product category and claim type. Straightforward mechanical failures often get paid. Complex cases involving ambiguous policy language risk rejection.
Alternatives
Competitors like SquareTrade and Mulberry emerged in user discussions. Mulberry attracts buyers with upfront transparency and unlimited purchase coverage for $9.99/month. SquareTrade offers lower prices but fewer claims. AppleCare costs more but has tight integration with Apple’s ecosystem.
Felicia Koss on Quora noted: “Akko does a better job presenting conditions and limitations upfront… allows registration anytime after purchase.” This transparency contrasts with Asurion’s omitting certain exclusions from readily visible terms.
For baby gear buyers, these rivals may offer less coverage breadth but clearer eligibility rules — potentially avoiding the “fine print trap” that bit some Asurion customers.
Price & Value
On Amazon, plans range under $22 for $150–$174.99 products, or approach $290 for $2,000–$2,999.99 items. When claims are honored, the value equation is strong: full replacement or purchase‑price refund without repair delays.
But resale value erosion is the hidden pitfall. As one Quora‑cited buyer learned, “Price changes leave you short… we were out $45 replacing ours.” For items prone to rapid price inflation — like specialty monitors — consider overbuying coverage length or securing indexed refund terms if offered.
Community tips stress documenting every interaction, especially around exclusions like batteries, and requesting explicit written confirmation of coverage areas prone to dispute.
FAQ
Q: Does Asurion cover batteries?
A: Only in certain cases where the battery is built-in and non‑user‑replaceable. This is not stated in public terms — get written confirmation before purchase.
Q: How quickly are claims processed?
A: Many buyers report approvals “within minutes” online. Amazon credits often arrive same day, enabling immediate reordering of essential gear.
Q: Will I receive a cash refund?
A: Rarely. Refunds are usually Amazon e‑gift cards. Some users consider this a misuse of funds if they paid by credit card.
Q: Does coverage start immediately?
A: Accidental damage is covered from Day 1; mechanical malfunctions are covered after the manufacturer warranty ends.
Q: What happens if the product’s price rises after purchase?
A: Refunds are capped at the original purchase price, even if the replacement costs more later.
Final Verdict: Buy if you’re a parent or caregiver reliant on high-use baby gear who values fast claim approval over refund method choice. Avoid if your main concern is battery coverage or you expect cash reimbursement. Pro tip: Document coverage terms in writing before purchase — especially for components often excluded — to avoid costly surprises later.
