ASURION Camera Protection Plan Review & Verdict
Digging into user feedback reveals that the ASURION Camera Protection Plan consistently divides opinion, earning an overall score of 7.8/10 from aggregated ratings. Many users report fast reimbursements and smooth claims, but others face frustrations with denials and communication gaps. Cross-platform sentiment shows strong praise for the convenience and breadth of accidental damage coverage, tempered by concerns about exclusions and occasional delays.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claims processing with many payouts in days | Some users encounter denials due to unclear “normal use” definitions |
| Covers drops, spills, and mechanical failures beyond manufacturer’s warranty | Certain accidental damages reportedly excluded despite marketing |
| Option to receive Amazon gift card for purchase price | Communication gaps – missing status emails and shipping documentation |
| 24/7 tech support for troubleshooting and setup | Requires sending in damaged items – difficult for lost or submerged gear |
| Simple online claim filing available | Pre-existing damage and some wear-and-tear claims denied |
| Flexible plan purchase within 30 days of product | Reimbursement sometimes excludes tax/shipping costs |
Claims vs Reality
Marketing positions the ASURION Camera Protection Plan as “no additional cost” for repairs, with zero deductibles and full parts/labor/shipping coverage. It promises immediate accidental damage coverage from day one, plus malfunctions after warranty expiration. However, user accounts show this promise hinges heavily on interpretation.
For example, Reddit user u/lfn673q complained: “It was clear to me after two hours on a chat that the company has a clear agenda of denying and delaying to avoid coverage.” In contrast, a verified Amazon buyer praised: “My puppy chewed my waterproof camera… the process… was easy, clear, and I’m so happy with this process.”
Similarly, while marketing touts “drops, spills, cracked screens covered from day one,” certain customers found accidental damage claims rejected. An Amazon reviewer detailed: “My GoPro cam has a cracked rear screen… they cancelled the claim saying accidental damage wasn’t covered.” This gap between promise and application is a recurring theme, making plan terms critical to review before purchase.
Cross-Platform Consensus
Universally Praised
Across Reddit, Amazon, and Trustpilot, the speed of payouts stands out. An Amazon customer wrote: “Two days later I received a gift card for my original purchase amount.” This rapid turnaround appeals most to professionals who can’t afford downtime. A verified buyer described dropping their camera and having it back, repaired, in less than a week: “Received repaired camera back on 12/1/21 – phenomenal service.”
Portable electronics users—especially family households—value accident coverage. A Reddit parent shared: “There isn’t enough allowance in their lifetimes to cover the amount of damage my kids have done to tablets and laptops alone.” The plan’s immediate coverage for accidental drops appeals to this segment.
The option for an Amazon gift card when repair isn’t feasible is another high point. Fakespot reviewers reported full purchase-price payments: “They gave me an Amazon gift card for the full amount paid after they couldn’t fix the camera.” For frequent Amazon shoppers, this is effectively instant replacement credit.
Common Complaints
Confusion around “normal use” definitions is a key pain point. One Reddit exchange clarified that using indoor-only cameras outdoors, even under cover, voids coverage. This restriction frustrates users who saw marketing around “drops and spills” as broader protection.
Claims process communication gaps surface in multiple Amazon reviews. Customers reported logging in repeatedly to track shipping labels and status—“They emailed me for a review before I had even received my fixed camera.”
Shipping damaged gear is another sticking point for drone and action cam users. Fakespot feedback noted: “Impossible if your drone crashed into the water… I have been waiting for a month to solve this.” Loss and theft aren’t covered, so irretrievable gear is ineligible.
Divisive Features
Extended multi-device subscriptions (ASURION Complete Protect) split opinion. Reddit user u/kdhuthx endorsed it: “We have made three claims and they were paid immediately. Totally worth it to us.” Others see protection plans as a “money maker” unless for high-risk scenarios. On IP Cam Talk, one user said: “Usually the fine print gets you… no fixed rule for me.”
Some feel the value is strongest for expensive, complex devices, while others won’t risk spending for coverage on products they’d replace quickly if broken.
Trust & Reliability
Scam concerns occasionally arise, especially over denied claims for damage types some users believed were covered. On Trustpilot-linked reviews, coverage limitations sometimes surprised customers post-damage. Nonetheless, long-term users report consistent, fair payouts for qualifying claims. Reddit examples include full reimbursement for leaking tents and broken lenses.
Durability-wise, plans have been used successfully years after purchase. One Amazon shopper recounted a two-year-old camcorder refunded in full after bezel damage: “I will never buy electronics again without the Asurion accident protection plan.” This suggests reliability over multi-year periods when purchased for qualifying products.
Alternatives
Some eBay sellers offer Allstate Protection Plans with similar accident coverage. Allstate promises 5-day turnaround or plan price refund if service delays occur. However, scope differences like requiring drone-specific plans limit direct competition for certain camera types.
For Amazon buyers, manufacturer-specific care (e.g., DJI Care) can be better for niche gear like drones, especially addressing issues like water damage where ASURION requires a returnable device.
Price & Value
Market prices range from under $10 for low-value camera coverage to over $179 for high-end gear protection. eBay listings suggest competitive pricing against the same ASIN-backed plans sold on Amazon.
Community advice focuses on aligning plan cost with product risk profile. Reddit users recommend ASURION for portable, accident-prone electronics and devices with costly repairs. Amazon pricing at $8–$36 for mid-tier cameras is seen as fair considering full replacement credit potential.
FAQ
Q: Does ASURION cover water damage for cameras?
A: Only if the product is rated for water exposure under normal use. Submerging indoor-only cams outdoors can void coverage.
Q: How soon can I file a claim after purchase?
A: Immediately—there’s no waiting period, with accidental damage covered from day one for qualifying items.
Q: What happens if ASURION can’t repair my camera?
A: Many users report receiving Amazon e-gift cards for the purchase price, allowing instant replacement.
Q: Is coverage tied to serial numbers?
A: No—plans are linked to your Amazon order. Attach them to the product at claim time through “Your Orders.”
Q: Will tax and shipping be reimbursed?
A: Typically no—some customers note reimbursement only for product price, excluding tax/shipping.
Final Verdict
Buy if you own high-value or accident-prone gear, especially for households or professionals needing fast replacement credit. Avoid if your equipment’s risk profile is low or if manufacturer warranties already cover likely failures. Pro tip from the community: photograph your gear at purchase and keep receipts handy—documentation speeds claims and reduces dispute risk.
