ASURION Tablet Protection Plan Review: 6.8/10 Verdict
A redditor didn’t mince words: “when your violin breaks you'll have the worlds smallest violin to play when asurion screws you over.” That one-line jab captures the emotional whiplash around ASURION Tablet Protection Plan—some people call it “totally worth the extra cost,” while others describe “denying and delaying to avoid coverage.” Verdict: Conditional — 6.8/10.
Quick Verdict
ASURION Tablet Protection Plan looks best for people who actually break tablets (kids, commuters, clumsy households) and can tolerate the “plan paperwork” side of insurance. If you expect a frictionless process every time—or need guaranteed like-for-like replacements—user feedback shows real risk.
| What users focus on | Evidence from user feedback | Who it’s best/worst for |
|---|---|---|
| Fast reimbursements/approvals | A verified buyer on Amazon noted: “had a gift card emailed to me within an hour” | Best for: people who want reimbursement over repair |
| Repairs can be quick | A verified buyer on Amazon noted: “within 48 hours it was picked up / repaired / returned to me” | Best for: those okay with mail-in repair |
| Claims can feel painless | A verified buyer on Amazon noted: “relatively painless… able to get it replaced” | Best for: families with repeat accidents |
| Denials/delays anxiety | Reddit user u/lfn673q said: “clear agenda of denying and delaying to avoid coverage” | Worst for: anyone who can’t wait or fight |
| Plan/account confusion | Reddit user u/kjtonjm said: “they had no record of my plan even though I could see it on my account” | Worst for: people who expect one-call resolution |
| Replacement quality mismatch | A reviewer on ConsumerAffairs wrote: “replacement with completely different tablets… freezes it up!!!” | Worst for: users expecting identical replacements |
Claims vs Reality
Marketing claim: “Most claims approved within minutes… you pay nothing for repairs—parts, labor, and shipping included.”
Digging deeper into user reports, some people say that promise can be real—especially when the resolution is reimbursement. A verified buyer on Amazon described a messy timeline (claim filed, device mailed months later, “claim period had expired”), but still ended with: “got approved… and had a gift card emailed to me within an hour of contacting them.” Another verified buyer echoed the “no hassle” angle: “I went online and filled the claim… a day later I had the electronic gift card for amazon.”
But the same “insurance-like” setup creates a different reality for others: long waits and repeated touchpoints. Reddit user u/lfn673q wrote that after “two hours on a chat” it felt like “denying and delaying.” Another Reddit thread turns that frustration into blunt advice to avoid relying on Asurion at all; one commenter warned, “short answer: no.”
Marketing claim: “Repair, replacement, reimbursement… fast and easy.”
Some stories match the speed narrative. A verified buyer on Amazon said Asurion “agreed to replace the cracked screen on my ipad… within 48 hours it was picked up / repaired / returned.” On ConsumerAffairs, one tablet-focused reviewer praised logistics and cost: “fast to ship me out a replacement… deductible was very reasonable plus it was free shipping and free returns.”
Yet a recurring pattern emerged around what you get back when replacement is involved. A ConsumerAffairs reviewer (tablet claim) wrote: “replacement with completely different tablets… will not load anything… freezes it up!!!… nowhere near comparable to the original.” That’s a key gap: “replacement” may solve “I need a device” but not “I need the same performance.”
Marketing claim: “Coverage starts on date of purchase… drops, spills and cracked screens from day one.”
The plan language is clear that accidental damage (drops/spills/cracked screens) is central, and user stories reflect that use case. A verified buyer on Amazon framed it simply: “my son broke his tablet after 3 months and we were able to get it replaced.” On the flip side, community discussions show confusion about what counts as “normal use.” In a Reddit discussion about indoor cameras used outdoors, one commenter cautioned: “generally using an indoor product outdoors means it falls outside of normal use.” The implication for tablet owners is similar: edge-case scenarios can become coverage arguments.
Cross-Platform Consensus
Universally Praised
The loudest positive theme is speed when things go right—especially when the outcome is refund/reimbursement rather than a complex repair debate. A verified buyer on Amazon described a surprisingly quick closeout after escalation: “had a gift card emailed to me within an hour.” For busy parents replacing a kid’s busted tablet, that kind of resolution is the difference between “back to normal” and weeks of downtime. Another verified buyer kept it plain: “relatively painless… my son broke his tablet… totally worth the extra cost.”
A second pattern is that the online claim flow can be approachable for non-technical users. One verified buyer on Amazon wrote: “easy to file a claim… customer service did fantastic and corrected the issue immediately.” For households juggling multiple devices, the idea that you can start online, get a label, and ship is a big deal. That same buyer emphasized communication clarity: “no problems of being lost in translation… they understood what I was saying and knew how to fix it.”
Finally, there’s praise for quick repairs when the repair path is offered and executed cleanly. A verified buyer on Amazon recounted the cracked screen experience: “they emailed me a label… within 48 hours it was picked up / repaired / returned.” For students or professionals who can’t live without a tablet, that turnaround is the kind of “extended warranty worth it” story people hope for when they click “add protection plan.”
Key praised moments (from user stories):
- Reimbursement speed: A verified buyer on Amazon noted: “gift card emailed… within an hour.”
- Simple claim workflow: A verified buyer on Amazon noted: “easy to file a claim.”
- Fast repair loop: A verified buyer on Amazon noted: “within 48 hours… repaired / returned.”
Common Complaints
The biggest complaint thread isn’t “it never works”—it’s that when it doesn’t work, the process can feel adversarial and exhausting. Reddit user u/lfn673q said: “clear agenda of denying and delaying to avoid coverage.” That “two hours on a chat” detail is the kind of thing that spooks anyone who bought coverage to avoid hassle.
Another recurring issue is plan/account friction—people believing they are covered but being told something doesn’t line up internally. Reddit user u/kjtonjm wrote: “they had no record of my plan even though I could see it on my account.” For a tablet owner staring at a cracked screen, that’s a nightmare scenario: you paid for protection, but the first step becomes proving the plan exists.
Replacement quality is the most concrete hardware-related complaint—especially for families. One ConsumerAffairs reviewer described replacing two kids’ tablets and feeling punished for filing: “replacement with completely different tablets… freezes it up!!!… nowhere near comparable.” The user even spelled out the regret: “i would have kept the cracked tablet had i known the replacement wouldn't work.” For parents, that’s not just inconvenience; it’s lost trust plus the cost of buying another device anyway.
Key complaints (from user stories):
- Denial/delay fear: Reddit user u/lfn673q said: “denying and delaying.”
- Missing plan records: Reddit user u/kjtonjm said: “no record of my plan.”
- Non-comparable replacement devices: A reviewer on ConsumerAffairs wrote: “completely different tablets… freezes it up!!!”
Divisive Features
A striking split appears around whether Asurion feels “not a scam” or “basically… a scam,” often depending on claim outcome. Reddit user u/ksae2vb (in a broader Asurion/Amazon plan discussion) shared: “definitely not a scam,” describing a refund after sending pictures. Meanwhile, another Reddit commenter (in a separate thread questioning Asurion) described years of friction: “they did everything they could to make sure that i couldn't complete the process… basically been paying for a scam.”
Even the “replacement or gift card” promise lands differently depending on what the customer values. Some people love the reimbursement route (“gift card for total of item”), while others want like-for-like hardware and are furious when they don’t get it. That’s why the plan reads as a slam dunk for one buyer and a trap for another.
Trust & Reliability
Scam concerns show up most intensely in Reddit narratives, where the tone is blunt and personal. In one thread, a commenter joked: “when asurion screws you over,” while another user described a prolonged process: “after two years, i’ve finally managed to return two of my items… mailed three labels that never arrived… broken link… they did everything they could to make sure that i couldn't complete the process.” That kind of story is less about one denied claim and more about procedural grind.
At the same time, there are long-ish timeline stories that end positively—suggesting persistence can flip outcomes. A verified buyer on Amazon wrote they filed in “december 2022” but mailed the device in “june 2023,” then hit a “claim period had expired” snag—yet after contacting support: “they opened a new claim… got approved.” For cautious buyers, the reliability takeaway is contradictory: some people feel stonewalled, others feel rescued—sometimes after extra effort.
Alternatives
Only a few explicit competitors appear in the data, and Apple’s is the clearest comparison point. In the Amazon specs text, it’s stated: “an apple ipad warranty may not cover such accidents,” and a Reddit poster weighing options called the Asurion plan “a heck of a good deal compared to apple care.” That’s the tradeoff users are really debating: AppleCare’s brand clarity versus Asurion’s broader “insurance-style” process that can be faster (gift card) but can also become a fight (denials/delays).
Another “alternative” repeatedly implied in community advice is skipping the plan entirely. Reddit user u/k5epn5y argued: “these 'insurance' plans are very rarely worth it… commonly deny coverage due to nebulous terms.” That’s not a product competitor, but it’s the most common alternative strategy mentioned: self-insure and accept the risk.
Price & Value
The value argument hinges on whether you actually file claims. On Amazon’s plan page for the ASURION 2 Year Tablet Accident Protection Plan, the listing shows “4.2 out of 5 stars” with “122 reviews,” and it promises repairs with “parts, labor, and shipping included.” Buyers who had successful reimbursements describe it as money well spent. A verified buyer on Amazon concluded: “totally worth the extra cost.” Another verified buyer emphasized full reimbursement: “they refund completely the money i pay for the tablet.”
But the “value” story collapses when replacements disappoint or claims drag. The ConsumerAffairs tablet replacement complaint ends with a hard verdict: “definitely will not be purchasing this protection plan again… worthless.” On Reddit, one user said they would “never risk protecting anything more valuable with asurion,” after describing a drawn-out, frustrating process for low-cost items.
Buying tips that surfaced in community discussion focus less on discounts and more on protecting yourself during a claim. A Reddit post advising on plan handling suggests keeping documentation and photos; as that poster put it, it’s smart to “save your… confirmation email” and “take photos of your product when you first receive it.”
FAQ
Q: Is the ASURION Tablet Protection Plan easy to file a claim with?
A: Some verified buyers say yes. One Amazon reviewer wrote: “easy to file a claim,” and another said the experience was “relatively painless.” But Reddit users also describe long support interactions; Reddit user u/lfn673q said it felt like “denying and delaying.”
Q: How fast do repairs or replacements happen in real life?
A: Timelines vary. A verified buyer on Amazon reported a cracked iPad screen was “picked up / repaired / returned” in “48 hours.” Others describe slower back-and-forth; Reddit user u/lfn673q mentioned “two hours on a chat,” suggesting speed depends heavily on the case.
Q: Will the replacement tablet be identical to the original?
A: Not always, based on user reports. A ConsumerAffairs reviewer complained their tablets were replaced with “completely different tablets” that “freeze.” That directly conflicts with expectations of like-for-like replacement, so buyers who need a specific model may be disappointed.
Q: Is it better than AppleCare for iPads?
A: Some shoppers think it’s cheaper. A Reddit poster called it “a heck of a good deal compared to apple care.” But community skepticism exists too; another Reddit commenter said these plans are “very rarely worth it,” citing denials and “nebulous terms.”
Final Verdict
Buy ASURION Tablet Protection Plan if you’re a high-risk tablet household (kids, frequent drops/spills) and you’d be satisfied with reimbursement if repair isn’t possible—because multiple verified buyers describe fast resolutions like “gift card emailed… within an hour” and “totally worth the extra cost.”
Avoid it if you require guaranteed like-for-like replacements or can’t tolerate claim friction; one ConsumerAffairs reviewer said replacements were “nowhere near comparable,” and Reddit user u/lfn673q alleged “denying and delaying.”
Pro tip from the community: treat it like insurance paperwork. As one Reddit explainer recommends, “save your… confirmation email” and take photos early—steps that may matter if your claim turns into a dispute.
