ASURION Portable Electronic Protection Plan Review 8.2/10
Digging into real customer experiences, the ASURION Portable Electronic Protection Plan earns a conditional score of 8.2/10. While its broad coverage and fast claims handling win praise across Amazon, Reddit, and Trustpilot, recurring issues with claim denials and non-identical replacements temper the enthusiasm. The plan delivers strong value for high-risk, high-cost devices, but buyers expecting perfect replacements or coverage for unconventional use cases should tread carefully.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim approvals, often within minutes | Replacement devices may differ in brand, color, or model |
| Covers drops, spills, and cracks from day one | Some claims denied due to "pre-existing damage" or "outside normal use" |
| 24/7 tech support included | Confusion about registration and eligibility windows |
| Amazon e-gift card refunds for purchase price | Not all accessories or consumables covered |
| Competitive monthly cost for multi-device coverage | Sales/marketing practices disliked by some |
| Unlimited claims under subscription plans | Portable devices only covered for accidents under certain plan tiers |
| No receipts required for Complete Protect | Indoor-use products used outdoors often excluded |
Claims vs Reality
Marketing materials promise "coverage from day one for drops, spills, and cracked screens" and "most claims approved within minutes." Many users confirm this speed. A verified buyer on Amazon noted: "They refunded me the entire amount on my Amazon gift card balance when my device stopped working just over a year later." This aligns closely with the official claim of hassle-free resolution.
However, reality diverges when damage falls into gray areas. Reddit user u/lfn673q recounted: "Two hours on chat and it was clear they have an agenda of denying and delaying to avoid coverage." This shows that while the claims process can be fast, disputes over coverage definitions remain.
ASURION also promotes "no receipts required" for Complete Protect. Multiple users praised this convenience, but others, like Reddit user u/kjtonjm, ran into issues: "They had no record of my plan even though I could see it on my account." This suggests the automated linkage between product and plan isn’t foolproof.
Cross-Platform Consensus
Universally Praised
Speed and convenience dominate positive feedback. On Trustpilot, Tina wrote: "Making my claim was easy and efficient...my replacement came in 1 day and was delivered on a Saturday." This quick turnaround benefits travelers and professionals who rely on devices daily. Parents also find value—Twitter user Katie said: "Same day service is amazing! I was floored when I was told within hours I’d get a new phone!", while Reddit users noted it’s “worth it” for kids’ tablets due to frequent accidents.
24/7 tech support is another highlight. Quora discussions emphasize benefits beyond repairs, such as help with connectivity and optimizing performance. For small business owners juggling multiple devices, this support can prevent downtime.
Refund flexibility also earns praise. Reddit user u/ksae2vb shared: "Bought a $250 tent...they refunded me and let me keep it after I sent photos." In these cases, the plan acts more like a satisfaction guarantee, easing the replacement process.
Common Complaints
Replacement inconsistencies are a recurring frustration. Trustpilot reviews note that the replacement may be refurbished and differ in features. One user lamented: "I gave up a $900 phone for a $60 phone for a replacement." This hits hardest for brand-loyal customers and those relying on specific device functions.
Claim denials over "normal use" interpretations are also common. A Reddit thread clarified that using indoor cameras outdoors—even under a porch roof—would void coverage. This affects DIY tech setups and creative use cases that stray from manufacturer guidelines.
Registration confusion surfaces for buyers who purchase plans separately from products. While ASURION says no immediate registration is needed, some users still faced eligibility disputes during claims. This impacts casual buyers who don’t track receipts meticulously.
Divisive Features
The Complete Protect subscription ($16.99/month) splits opinion. Heavy Amazon shoppers praise it as cost-effective—Reddit user u/kdhuthx stated: "We have made three claims and they were paid immediately. Totally worth it." Occasional buyers, however, see it as unnecessary, especially if their credit card offers extended warranty benefits.
The broad coverage categories, including furniture and toys, intrigue some but raise skepticism in others. While one Trustpilot user celebrated getting a full refund for a broken toy car still under manufacturer warranty, others doubt the need for such expansive coverage.
Trust & Reliability
Concerns about legitimacy surface in isolated reviews calling the service a “scam,” usually tied to dissatisfaction with replacement quality or claim denials. Yet, long-term users report consistent reliability. Dianne on Trustpilot reflected on decades of fluctuating coverage but concluded: "Thanks, ASURION, for renewing my faith in tech insurance coverage!"
Reddit posts show the service evolving—community members note improvements in claims processing speed and communication since the rebrand to Complete Protect. This trajectory suggests responsiveness to feedback.
Alternatives
Within the provided data, no direct competitors are named beyond credit card extended warranties. Users compare ASURION unfavorably to self-insuring when device replacement cost is low. For high-value, accident-prone gear, however, ASURION’s accidental damage coverage from day one surpasses typical manufacturer warranties.
Price & Value
Individual Portable Electronic Protection Plans vary in cost depending on device price, with popular tiers under $10 for mid-range electronics. Subscription-based Complete Protect covers thousands of items for $16.99/month with a $5,000 annual claim limit. For high-frequency claimants, this offers strong value.
Community buying tips emphasize matching plan cost to replacement cost risk. As one Reddit user advised, it’s most worthwhile for “products with moving parts” or “limited manufacturer warranties.” Avoid for “very inexpensive items” where plan cost is a high percentage of item price.
FAQ
Q: Does ASURION cover cracked screens?
A: Yes, cracked screens are covered under eligible plans. Users report repairs completed within hours or replacements shipped next day.
Q: Are replacement devices always identical?
A: No, replacements may be refurbished or differ in brand, color, or features, though they match the form and functionality of the original.
Q: Do I need to register my product to use the plan?
A: Not for plans bought with the product on Amazon. If purchased separately within 30 days, it's tied to your account automatically, but keeping receipts helps avoid disputes.
Q: Can I cancel my plan?
A: Yes, with a full refund if within 30 days, and prorated afterward. Cancellation is done via Amazon’s “Your Orders” page.
Q: What’s not covered?
A: Loss, theft, intentional damage, and use outside manufacturer guidelines, such as outdoor use of indoor-only products.
Final Verdict: Buy if you own high-value, portable tech prone to accidental damage—especially if you shop Amazon often and want multi-device coverage. Avoid if you expect identical replacements or plan to use devices outside intended conditions. Pro tip from community: Document your product’s condition with photos upon arrival to strengthen claims.
