ASURION Major Appliance Protection Plan Review & Verdict
Digging into user feedback, the ASURION Major Appliance Protection Plan earns a conditional recommendation, scoring 6.8/10 overall. While many customers praise its fast claims approvals and broad coverage, reports of claim denials over technicalities and prolonged repair timelines reveal a gap between marketing promises and actual experiences. The plan seems to deliver best for high-value items and users who file straightforward claims, but those with complex repair needs or appliances with unusual damage may face hurdles.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claims approval, often within minutes | Some claims denied due to narrow definitions of “normal use” |
| Broad coverage including mechanical/electrical failures | Long repair timelines in certain cases |
| Includes food loss reimbursement for fridges/freezers | Service fee of $99 per claim |
| Covers appliances regardless of purchase location | Limited coverage for pre-existing conditions |
| No limit on number of claims while enrolled | Replacement devices may not match original exactly |
| Preventative maintenance benefits | Confusion over overlap with manufacturer warranty |
Claims vs Reality
ASURION markets its plans as offering hassle-free coverage with “no hidden fees” and “most claims approved within minutes.” While this is often true, especially for straightforward breakdowns, Reddit user u/ls8rc4v recounted: “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance,” confirming the quick turnaround. However, others report that the ease of claims is not universal. Reddit user u/lfn673q described spending “two hours on a chat” only to feel the company had “a clear agenda of denying and delaying to avoid coverage.”
Another claim is that coverage includes “mechanical and electrical breakdowns beyond the manufacturer’s warranty” and “power surges from day one.” Verified buyers on Amazon confirm these benefits, but some point out that if your issue occurs during the manufacturer’s coverage period, ASURION may direct you there first, delaying resolution. One Trustpilot reviewer, Tabitha, noted that Asurion even processed a full refund for a toy vehicle still under manufacturer warranty when the maker was unresponsive—an example of going beyond stated obligations.
Finally, ASURION’s promise of “no pre-claim product registration” is accurate, with Reddit confirmations that the plan is tied to your Amazon purchase automatically. Yet confusion persists; some users don’t realize they need to connect the plan to the product at claim time, leading to disputes over “no record” of coverage.
Cross-Platform Consensus
Universally Praised
Across Reddit, Trustpilot, and Twitter/X, speed and convenience are the standout strengths. Trustpilot user Tina shared: “Making my claim was easy and efficient…my replacement came in 1 day and was delivered on a Saturday.” This speed benefits customers who rely on essential appliances daily, such as families with young children who can’t afford prolonged downtime. Similarly, Reddit user u/ksae2vb described getting a refund for a leaking tent after “sending some pics,” no hassle involved.
Preventative maintenance benefits are another plus, especially for multi-appliance households. A Quora contributor explained that having one plan for all appliances “eliminates the stress of dealing with unexpected breakdowns,” a sentiment echoed in Clayton S. Johnson’s review where both a refrigerator and dishwasher were repaired quickly.
Food loss reimbursement and laundry service credits, while modest, are appreciated. As one Amazon buyer noted, “It’s a good assurance,” especially after a freezer failure. These features directly benefit those who keep high-value perishable stocks or rely heavily on laundry appliances.
Common Complaints
The most frequent frustration is claim denial based on narrow interpretations of coverage. Reddit user u/kjtonjm experienced a denial because ASURION “had no record” of their laptop plan despite it showing in their account. Others, like in the “Appliance Plus is a scam” thread, saw denials tied to “improper installation” because the user unplugged a microwave for safety before photographing it—following claim instructions ironically voided the claim.
Lengthy repair timelines plague some customers. Amazon reviews of the 5-year plan detail waits of “7 weeks without a working refrigerator” due to limited technician schedules. One user endured “six months of hand washing dishes” while waiting for repeated, inconclusive service visits.
Overlap with manufacturer warranties also causes disappointment. As Redditors note, buying a 2-year plan still means the first year is redundant if the manufacturer covers defects, making the plan’s real value shorter than expected.
Divisive Features
The $99 service fee per claim is seen by some as fair for high-cost repairs, while others view it as undermining the “no hidden fees” promise. Trustpilot user James appreciated that a deductible was waived after poor technician service, showing ASURION can be flexible—but this is not guaranteed.
Coverage breadth divides opinion. For high-value, complex appliances, many feel it’s worth it. Reddit user u/kdhuthx reported “three claims…paid immediately” and called it “totally worth it.” Conversely, for inexpensive items or those with robust manufacturer coverage, users like u/k5epn5y argue these “insurance plans are very rarely worth it” due to limited payouts and exclusions for “wear and tear” or “abuse.”
Trust & Reliability
Scam concerns surface mainly in Amazon reviews of the 5-year plan, where buyers accuse ASURION of “finding ways to say plan is not applicable.” Slow service and poor follow-through, such as unreturned parts boxes and closed repair partners, erode trust. Yet, Trustpilot’s 4.7 rating from over 39,000 reviews suggests that these issues, while real, are not the majority experience.
Long-term users note improvements. A Trustpilot reviewer recounted decades of fluctuating coverage quality but praised recent consistency: “It finally seemed to really even out in the last 10 years… the whole process was so fast and easy, I couldn’t believe it.”
Alternatives
Competitors like SquareTrade require separate plans per appliance, making ASURION more cost-effective for multi-appliance households. American Home Shield offers broader home system coverage but at higher cost and with per-claim fees. Home Depot and Lowe’s plans lock coverage to store purchases, limiting flexibility—ASURION covers appliances “regardless of where they were bought” and continues indefinitely while enrolled. Choice Home Warranty has service caps, which ASURION avoids, offering unlimited repairs up to $5,000/year.
Price & Value
At $34.99/month for Appliance+, ASURION is positioned as an ongoing subscription rather than a lump-sum extended warranty. For heavy users or those with multiple appliances, this can be valuable—especially with no claim limits. Reddit threads suggest that high replacement costs for items like robotic vacuums or large kitchen appliances justify the plan. However, for budget appliances, the monthly fee plus $99 service charge may exceed the item’s value before a claim is filed.
FAQ
Q: Does ASURION cover accidental damage to appliances?
A: Typically no—coverage focuses on mechanical/electrical breakdowns and power surges. Accidental damage is covered mainly for portable electronics, not large appliances.
Q: Is food loss from a fridge failure included?
A: Yes, up to $250 per approved claim, which benefits those storing high-value perishables.
Q: Can I buy the plan after purchase?
A: For individual plans, it must be bought with the appliance or within 30 days. Appliance+ covers both current and future purchases while subscribed.
Q: Are repairs done with original manufacturer parts?
A: Not always—non-original parts may be used, and replacements can be refurbished or remanufactured.
Q: How fast is the claims process?
A: Many report same-day or next-day approvals, but complex cases or parts delays can extend timelines to weeks.
Final Verdict: Buy if you have multiple high-value appliances, rely on quick repairs, and want one plan for all. Avoid if your appliances are low-cost, already covered extensively by manufacturer or credit card warranties, or if you can’t tolerate potential delays. Pro tip from Reddit: Document your appliance’s condition at purchase to avoid disputes over “pre-existing” damage.
