ASURION Appliance+ Review: Worth It or Waste of Money?
From lightning-fast replacements to month-long delays, ASURION Appliance Protection Plan delivers a mixed bag that swings between 9/10 customer satisfaction highs and 2/10 frustration lows depending on who you ask. While many home appliance owners call it “worth every penny,” others warn of “scam” practices when claims hit technical exclusions.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast repair/replacement for many claims | Some claims denied on technicalities (installation issues) |
| Covers multiple appliances under one plan | Coverage overlap with manufacturer warranty |
| Food loss reimbursement up to $250 | Parts delays for certain brands |
| No expiration while subscribed | Replacement products may differ from original |
| Power surge coverage from day one | Long delays with certain Home Depot contract repairs |
| Easy, mostly online claim filing | $99 service fee for each approved claim |
Claims vs Reality
Marketing emphasizes “hassle-free coverage” for all major home appliances regardless of brand or purchase location. Officially, the plan starts day one for surge coverage but mechanical/electrical breakdown coverage kicks in after 31 days, with no expiration for active subscribers.
In reality, the claims process is indeed “mostly approved within minutes” for straightforward breakdowns — Reddit user u/Clayton*** echoed this after filing online for a failed refrigerator: “Within a day, a technician was scheduled.” However, more nuanced failures have collided with exclusions: A Reddit user recounted a built-in microwave glass cracking scenario where following the claim instructions ironically led to denial for “improper installation,” despite the unit being in use before removal for child safety.
ASURION also claims "repairs or Amazon e-gift reimbursement if not repairable." Trustpilot and Amazon buyers confirm rapid payouts: one Trustpilot user noted “gift card to repurchase product again, resolved my needs” within days. But others see repair turnaround stretch past a month when tied to specific retail partner contracts, especially with Home Depot appliance sets.
Cross-Platform Consensus
Universally Praised
Speed of service dominates praise across Reddit, Trustpilot, and ConsumerAffairs. Tina on Trustpilot captured the common high point: “Promised my replacement in 2 business days, came in 1 day and delivered on a Saturday.” This efficiency benefits families who can’t afford extended downtime — one parent with five kids said on Twitter: “Asurion was quick to handle,” after multiple device repairs.
Coverage breadth is also a recurring highlight. Asurion Appliance+ protects refrigerators, dishwashers, washers, dryers, ovens, and built-in microwaves under one umbrella. A Quora reviewer valued not juggling multiple warranties: “More convenient than dealing with multiple plans… I no longer had to worry about manufacturer coverage expiring.” For large households with constant appliance wear, that breadth is cost-saving and stress-reducing.
Food loss reimbursement up to $250 per claim for fridge/freezer failures is particularly useful for bulk food buyers. Verified buyers appreciated laundry service reimbursement up to $25 after prolonged washer/dryer outages — small, but still seen as thoughtful during long repair waits.
Common Complaints
The most biting criticism is claim denial due to interpretation of fine print. Reddit user u/*** lost coverage because removing a broken microwave before photographing it made it “not properly installed.” Others on Amazon warn of similar technical denials: “Claims contact will find ways to say plan is not applicable… paid a lot for so-called protection which is a farce.”
Delays involving partner retailers like Home Depot are another sore spot. One Amazon buyer said a Samsung refrigerator took eight weeks before scheduled compressor replacement due to repair center routing limitations, compounded by lack of case manager follow-up. Others reported contractors taking two weeks just to arrive, with repeated unsuccessful repairs extending downtime to over a month.
Replacement product differences surface often too — while the plan legally allows refurbished substitutes of similar function, some customers expect identical models. As one Trustpilot review cautioned, “Received a $60 phone for a $900 claim… had to buy a different phone.”
Service fees are a mild deterrent for some — $99 plus tax per approved claim felt steep when multiple minor issues occurred in close succession.
Divisive Features
Power surge coverage from day one draws split opinions. For rural or storm-prone users, it’s invaluable. Others see it as redundant with quality surge protectors or homeowner insurance. Similarly, the no-expiration subscription is loved for peace of mind but criticized when overlapping with free manufacturer coverage, effectively charging for duplicate protection during the first year.
Some long-term users track evolving policy generosity — dianne on Trustpilot recalled early plans “didn’t cover very much” but now sees expanded benefits; others fear tightening exclusions over time.
Trust & Reliability
Trustpilot’s 4.7 average rating suggests broad satisfaction, yet Amazon appliance plan reviews skew more negative when tied to slow partner repair logistics. Scam accusations mostly center around denied claims for nuanced mechanical failures interpreted as outside covered categories.
Long-term Reddit subscribers note consistent renewal terms without sudden hikes, which fosters trust, but individual repair interactions dictate loyalty. Positive service recoveries stand out: one Trustpilot user described how rep Pearl waived a deductible and shipped a new phone after repeated no-show technicians — “She didn’t just fix the technical issue, she fixed the customer relationship.”
Alternatives
Quora comparisons position ASURION Appliance+ against major competitors. SquareTrade requires per-item plans, raising costs for multi-appliance homes. American Home Shield adds whole-home systems but at higher monthly fees and per-claim charges. Retailer plans from Home Depot or Lowe’s restrict coverage to store purchases and expire after set terms. Choice Home Warranty covers appliances but caps payout per repair, unlike ASURION’s per-claim up to full replacement value.
For households seeking broad brand-agnostic appliance coverage without term expiry, ASURION often sits at the sweet spot between convenience and cost-effectiveness — provided claim interactions are smooth.
Price & Value
At $34.99/month plus $99 per approved claim, ASURION Appliance+ totals over $400/year before service fees. For multi-appliance coverage, that’s competitive versus buying multiple extended warranties. However, savvy buyers avoid enrolling during overlapping manufacturer warranty periods to maximize value.
From eBay listings and official site pricing, the $34.99 rate appears stable, and cancellations are hassle-free with pro-rata refunds. Community tip: enroll as you approach the end of manufacturer coverage to skip paying for redundant protection in the first year.
FAQ
Q: Does ASURION cover pre-existing appliance issues?
A: No. Any breakdowns or defects before day 31 after purchase are excluded, except power surge coverage, which starts immediately.
Q: Can I file unlimited appliance claims?
A: Yes, there’s no claim count limit while subscribed, but coverage caps at $5,000 per 12 months with $99 service fee per approved claim.
Q: Will replacements be new and identical?
A: Not always. Replacements may be new, refurbished, or remanufactured, with similar functionality but possibly different brand, color, or features.
Q: How fast are repairs?
A: Many claims see tech visits within a few days; simple replacements can arrive next-day. Some partner-contracted repairs may take weeks.
Q: Is ASURION owned by Amazon?
A: No. Amazon sells ASURION plans but the company is independent.
Final Verdict: Buy if you have multiple high-use appliances across brands and value fast, central claim handling. Avoid if you expect identical replacement products or have active manufacturer coverage for major devices. Pro tip from community: time enrollment to start right after manufacturer warranty ends to skip redundant payments.
