ASURION Major Appliance Protection Review: Conditional Verdict
One recurring theme across thousands of customer interactions: the ASURION Major Appliance Protection Plan earns strong praise for fast claims approvals and broad coverage, but sparks frustration when repairs stall or replacements differ from expectations. While many buyers describe the plan as "a lifesaver" and rate it highly, others warn of “clear agendas of denying and delaying.” On balance, it lands at 7.9/10 for overall satisfaction.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim approvals, often within minutes | Replacements may differ in brand or specs |
| Covers multiple major appliances under one plan | Service network quality varies by region |
| Includes food loss reimbursement up to $250 | Claims sometimes denied on “pre-existing” or “wear” grounds |
| Simple online or phone claim process | Delays for parts on high-end brands |
| Flexible coverage for appliances bought anywhere | Limited laundry reimbursement ($25) feels inadequate |
| No expiration while subscribed | Must purchase within 30 days of appliance purchase |
| $5,000/year coverage limit with flat $99 service fee | No HVAC coverage |
Claims vs Reality
Marketing pledges "hassle-free coverage" and "most claims approved within minutes." Reddit user u/ksa*** backs that up, noting: "I bought a $250 tent… they could just refund me and I keep the tent… money back after sending some pics. Definitely not a scam." Trustpilot reviews echo the speed factor—Tina reported her replacement arriving “in 1 day and delivered on a Saturday.”
However, this streamlined experience isn’t universal. Reddit user u/lfn673q claimed that “the company has a clear agenda of denying and delaying to avoid coverage”, citing two hours in chat with no resolution. On Amazon, a washer owner wrote they’d been waiting since March for repairs, cycling through multiple companies without success.
Another gap lies in the replacement promise—officially, ASURION may send new, refurbished, or remanufactured products of “matching form and functionality.” While that’s transparent, some users find substitutions unacceptable. One Trustpilot reviewer said: “Gave up a $900 phone for a $60 phone… will definitely change carriers.”
Cross-Platform Consensus
Universally Praised
Speed and simplicity dominate the praise. A verified buyer on Amazon noted: “Filing a claim online was quick, tech came next day, no out-of-pocket beyond the monthly fee.” David on Trustpilot described replacing a failed device “the very next day, in perfect condition… no hidden fees, no complicated paperwork.”
The plan’s breadth—covering refrigerators, dishwashers, washers, dryers, ovens, and more—is a boon for homeowners with multiple aging appliances. Reddit threads show families leveraging Complete Protect to cover devices for children prone to damage: “There isn't enough allowance in their lifetimes to cover the amount of damage my kids have done to tablets and laptops alone.”
Food loss reimbursement up to $250 for approved fridge/freezer claims also garners positive attention. For those with stocked freezers, this is tangible value, especially after an unexpected breakdown.
Common Complaints
The largest sore spot: inconsistent repair quality and scheduling. James on Trustpilot detailed “two Fridays in a row… repair techs no-showed” before customer service intervened. On Amazon, some report endless drain issues with dishwashers—six technician visits over six months without resolution.
Denials based on “pre-existing conditions” or “infestation” are polarizing. One Amazon reviewer recounted a dishwasher leak claim refused due to one past sighting of a palmetto bug, despite pest control paperwork: “1 bug doesn’t constitute an infestation but they didn’t care.”
Laundry reimbursement limits ($25 for over seven days without a washer/dryer) feel inadequate to many. Heavy users conclude it barely dents laundromat bills.
Divisive Features
The $99 flat service fee per claim is welcomed for high-cost repairs but seen as steep for minor fixes. While some call it “nominal” for replacements, others feel it erodes value for small, frequent issues.
Coverage of refurbished replacements is another split—practical for keeping costs low, but unsatisfactory to buyers expecting brand-new products.
Trust & Reliability
Concerns about legitimacy surface occasionally, but large-scale sentiment (4.7/5 from 39K+ reviews on Trustpilot) affirms reliability. Consumers often cite exemplary customer service saving the relationship. James credited rep “Pearl” with waiving fees and expediting a new device after repeated technician failures.
Long-term anecdotes show evolution in policy and coverage. Dianne shared four decades of interaction—initially unimpressed, but in “last 10 years or so” coverage and pricing “really evened out,” culminating in a smooth TV replacement process.
Alternatives
When directly compared to SquareTrade, ASURION’s single-plan coverage for all major appliances wins on simplicity and cost efficiency. Reddit commentary suggests this is more attractive for households with multiple protected devices, whereas SquareTrade’s per-appliance fees add up quickly.
Against American Home Shield, ASURION is cheaper ($34.99/month vs typically higher full-home fees) and forgoes service caps, but AHS includes plumbing, HVAC, and electrical—services ASURION doesn’t touch.
Retailer-bound plans like Home Depot or Lowe’s falter on flexibility; ASURION covers appliances regardless of purchase location. A Home Depot plan user noted they were “not eligible” for coverage on items bought elsewhere, a limitation ASURION sidesteps.
Price & Value
For $34.99/month, ASURION Appliance+ grants $5,000/year in coverage and unlimited claims while enrolled. On Reddit, u/kdhuthx calculated that after “three claims… paid immediately,” the subscription proved “totally worth it.”
Buying tips from the community:
- Commit early—eligibility requires purchase within 30 days of appliance acquisition.
- Avoid redundancy—if your credit card already extends warranties, weigh the overlap before buying.
- Factor in the $99 service fee; the more expensive the appliance or repair, the more it offsets.
Resale value isn’t a major driver here, but sustained functionality through covered repairs prolongs appliance life, delaying replacement purchases.
FAQ
Q: Does ASURION cover refrigerators and freezers?
A: Yes, including repairs, replacements, and up to $250 food loss reimbursement per approved claim. Coverage begins immediately for power surges and from day 31 for mechanical/electrical issues.
Q: Are replacement devices/appliances always new?
A: No. Replacements may be new, refurbished, or remanufactured, matched for form and functionality. Some users accept this; others prefer brand-new models.
Q: What is the claim limit under Appliance+?
A: Up to $5,000 in repairs/replacement value per 12 months, with no limit on the number of claims while subscribed.
Q: How fast are claims processed?
A: Many are approved within minutes, with repairs or replacements often scheduled next day. Delays occur in some regions or with uncommon parts.
Q: Can I cancel anytime?
A: Yes. Cancelling triggers a pro-rata refund on remaining coverage per terms and conditions.
Final Verdict
Buy if you’re a homeowner with multiple appliances—especially those out of manufacturer warranty—or a family with high wear-and-tear risks. Avoid if you demand identical replacements or live in areas with sparse, unreliable technician networks.
Pro tip from the community: Document your appliances’ condition at purchase and keep receipts; clear evidence often tips an appeal in your favor after a denial.
