ASURION Major Appliance+ Review: Worth It or Not?
A Reddit user u/ksae2vb summed up their experience with ASURION Major Appliance Protection Plan in one word: “amazing.” After buying a $250 tent that leaked in several places, they were refunded immediately—no hoops, no hassle. But the overall landscape from nearly 40,000 reviews tells a more complex story, with satisfaction split between lightning-fast resolutions and infuriating denials due to narrow definitions of “covered damage.” Based on aggregated feedback, the plan earns a 7.2/10: strong for multi-appliance households and high-value gear, weaker for niche claims or expensive downtime.
Quick Verdict: Conditional – worth it for multi-device/appliance protection, not for those expecting OEM replacements or fast resolutions in complex cases.
| Pros | Cons |
|---|---|
| Fast claims approval – many within minutes | Service delays in some regions |
| Covers multiple major appliances under one plan | Some claims denied due to “non-covered” definitions |
| Includes food loss reimbursement up to $250 | Replacement not always identical to original |
| No hidden fees or deductibles (fixed $99 service fee) | Limited eligibility window (must purchase within 30 days) |
| Option for replacement or e-gift card | Complaints about poor communication and case follow-through |
| Power surge coverage from day one | Overlap with manufacturer’s warranty reduces early value |
Claims vs Reality
Marketing pushes a “fast and easy claims process” with unlimited repairs and no expiration while enrolled. Amazon listings specify perks like laundry service reimbursement ($25 per claim) and shipping included on all repairs. But real-world reports highlight gaps.
For example, while ASURION promises hassle-free coverage regardless of purchase location, some Redditors hit walls when items were used outside their intended environment. One noted indoor security cameras used outdoors “would fall outside of normal use,” even if partially covered from weather. Steam builds when a claim is denied despite the product suffering a mechanical failure—especially if damage interpretation is subjective.
Where ads say “if we can’t fix it, we’ll replace or reimburse,” buyers expect a like-for-like swap. In practice, replacements may be refurbished or differ in color and features. A Trustpilot reviewer admitted disappointment: “I gave up a $900 phone for a $60 phone for a replacement”—a reminder to check fine print before assuming equivalence.
Cross-Platform Consensus
Universally Praised
Lightning-speed resolution dominates praise, notably for straightforward mechanical breakdowns. Verified buyers on Amazon described filing a claim online, uploading a few pictures, and getting refunds credited within a day. A Reddit user u/ls8rc4v had their faulty product refunded “just over a year later” without dispute. Appliance+ subscribers praise the unified protection: multiple devices, single plan, one low fee. One Trustpilot review even described an approval and replacement shipment on a Saturday—“fast service, thank you!”
For dual-income or large families, this model shines. Twitter user Chun lauded an ASURION Appliance+ call: “The representative was very polite and helpful, the issue was addressed immediately.” Given the $34.99/month model with $5,000 annual coverage cap, users avoid juggling multiple appliance-specific warranties.
Common Complaints
Long repair timelines plague certain geographic areas. A Home Depot-purchased Samsung fridge sat unrepaired for seven weeks because the assigned service center “only makes trips once a month.” Users also resent bureaucratic hurdles, such as the reported “extremely long internal approval process” for replacement parts—stretching downtime to three weeks or more. Denials over semantics hit sore spots, with one Redditor describing an Appliance+ claim refused for a cracked microwave glass because it was deemed “not properly installed” after they unplugged it for safety.
There’s a consistent theme: when claims don’t fit neat mechanical/electrical breakdown definitions—or if a manufacturer’s warranty is still active—ASURION may redirect customers instead of processing directly. While policy-aligned, it erodes perceived value.
Divisive Features
Some hail the preventative maintenance benefit as a differentiator, reducing breakdown incidence. The convenience of no pre-claim product registration and unlimited claims resonates with tech-heavy households. But divisive sentiment emerges around replacing parts with non-original components. Marketing assures repairs may use new, refurbished, or remanufactured parts, but purists wanting OEM-only sometimes feel shortchanged. For others, the functional repair outweighs branding concerns, especially at low service fee rates.
Trust & Reliability
Scam accusations emerge rarely but loudly—often tied to denied claims seen as technicalities. One Redditor labeled Appliance+ a “fraud” after being denied coverage for safety-related unplugging, interpreting instructions followed as grounds for non-coverage. On Trustpilot, while the aggregate score is high (4.7/5), manufacturer overlap periods cause confusion: coverage begins at purchase, but mechanical breakdown coverage starts after the primary warranty ends, meaning early months carry redundant protection.
Long-term subscribers report stability. A seasoned electronics owner (40+ years) had skepticism erased: “Lo and behold, I filed my claim and my replacement device is on the way!” Yet others note inconsistency in contractor quality, with no-shows or minimal diagnostics before declaring issues “not covered.”
Alternatives
Competitor narratives surfaced frequently. SquareTrade requires individual plans per appliance—costs stack quickly. American Home Shield folds appliances into whole-home coverage but at higher rates and with per-claim service fees. Home Depot and Lowe’s plans limit eligibility to their sales, with finite terms and slower claim paths. Choice Home Warranty adds HVAC but caps payouts, often leaving gaps on expensive repairs.
ASURION’s advantage remains breadth under one subscription and ongoing enrollment without expiry, plus inclusion of scenarios like power surges and food loss reimbursement from day one.
Price & Value
At $34.99/month with a $99 service fee per approved claim, value tilts in favor of households owning multiple major appliances, especially 3+ units beyond manufacturer coverage. Redditor u/kdhuthx, who made three approved claims, calculated the plan “totally worth it” compared to individually insuring each.
Resale impact is negligible—protection plans don’t transfer easily as a value add unless selling privately with proof of coverage. Buying tips from community advice threads warn to purchase within 30 days for eligibility, and to document item condition on arrival to avoid disputes later.
FAQ
Q: Does ASURION Appliance+ cover food loss in fridges/freezers?
A: Yes, up to $250 per approved claim. Many users appreciate this for fully stocked freezers, saving the cost of spoiled groceries.
Q: Can I buy the plan after the appliance arrives?
A: Only within 30 days of purchase, per Amazon listings. After that, eligibility expires for individual appliance plans.
Q: What happens if ASURION can’t repair my appliance?
A: They’ll send an Amazon e-gift card equal to the purchase price or replace the product, though replacements may be refurbished and not identical.
Q: Is accidental damage covered?
A: Only for certain eligible electronics. Appliances are generally covered for mechanical/electrical breakdowns, not accidental physical damage unless specified.
Q: Do replacements use OEM parts?
A: Not necessarily. Non-original, refurbished, or remanufactured components may be used, prompting mixed reactions.
Final Verdict
Buy if you own multiple major appliances or tech devices with high replacement costs, and want streamlined coverage under one monthly plan. Avoid if you’re looking for identical OEM replacements or have minimal risk appliances still under long manufacturer warranties.
Pro tip from community: Document the condition of all products at purchase and keep receipts; this evidence streamlines claims and counters subjective coverage disputes. For heavy-use households—especially with kids or shared living spaces—the plan’s quick approvals and multi-item protection outweigh occasional service frustrations.
