ASURION Major Appliance Plan Review: Mixed Verdict
Bold customer praise has called the ASURION Major Appliance Protection Plan “the most amazing plan I’ve ever purchased in my entire life” (Twitter user Russell), with Reddit reviewers echoing its convenience and fast claims approval. Yet, others have labeled it “the worst protection plan you could go with” (Amazon verified buyer) after months of repair delays. This duality paints a picture of a service that shines in ease of process but falters when execution is inconsistent. Given this wide range in user experience, the plan earns a measured 7.2/10.
Quick Verdict: Conditional — Excellent for users who prioritize fast claim approvals and broad appliance coverage, but risky for those in areas with limited technician availability.
| Pros | Cons |
|---|---|
| Fast, often same-day claims approval | Long repair delays in some regions |
| Covers multiple appliances under one plan | Must purchase within 30 days of appliance buy |
| Includes food and laundry reimbursement | Limited laundry reimbursement ($25 cap) |
| Covers power surges from day one | No coverage for pre-existing conditions |
| Flexible—appliances covered regardless of purchase location | Service fees ($99) per approved claim |
| Preventative maintenance benefits | Some repairs require non-original parts |
Claims vs Reality
Marketing materials promise a “hassle-free coverage” experience with unlimited claims, simple filing online or by phone, and replacements or Amazon e-gift cards if repairs aren’t possible. Users frequently confirm this streamlined process—Reddit user Clayton S. Johnson wrote, “Filing a claim was incredibly easy…I just went online, filled out a quick form, and within a day, a technician was scheduled.” Many Trustpilot reviewers report resolutions “within minutes” and Amazon gift cards arriving promptly.
However, on Amazon, multiple verified buyers contrast these claims with months-long delays and poor communication. One particularly frustrated customer documented “six half days waiting for repairmen who did little or nothing” over a dishwasher drain issue, stretching to six months without resolution. This suggests that while the filing process is indeed easy, the follow-through depends heavily on local service networks.
Another marketing claim is the promise of coverage regardless of store or brand. Users appreciate this flexibility—Sitejabber reviewer John J. recounted that despite “several problems” with his refrigerator over multiple calls, Asurion “stayed with us…after a handful of service calls, we now appear to have the problems solved.” In contrast, some Home Depot customers reported outright service denial under the plan for borderline “infestation” claims, revealing a significant gap between broad stated coverage and exceptions applied during service calls.
Cross-Platform Consensus
Universally Praised
Across Reddit, Trustpilot, and Twitter, quick approval stands out as the most celebrated feature. A Trustpilot user said, “I was promised my replacement in 2 business days…it came in 1 day and was delivered on a Saturday.” For multi-appliance households, the single-plan coverage is a game-changer. Reddit users note the convenience of avoiding separate warranties for each item, especially when appliances were bought from different retailers. The included preventative maintenance visits, while not heavily marketed, are valued for extending appliance lifespans—helpful to homeowners with aging washers or fridges.
Local repairs can also be lightning fast when the network works well. Twitter user Katie wrote of same-day resolution: “Within hours I’d get a new phone!” (under tech protection plans with structure similar to Appliance+). Sitejabber reviewers praise technicians who call in advance, arrive on schedule, and execute repairs efficiently—one ice maker owner recalled, “He ordered the part, told me when it would be delivered, and everything happened exactly as promised.”
Common Complaints
The most consistent grievance involves repair timelines. On Amazon, Home Depot purchasers detail waits of multiple weeks for technicians, with repeat visits that fail to fix root problems. One user wrote about their Samsung refrigerator: “Here we are 7 weeks later…still do not have a working refrigerator.” Even when claim approvals happen quickly, rural or underserviced areas see delays tied to limited technician routes.
Service fee frustrations also surface occasionally. While $99 is flat per approved claim, some users feel it should be reduced for minor repairs—especially when combined with deductibles in other product categories. Several complain about the laundry reimbursement cap of $25, which often fails to cover a week at a laundromat.
Divisive Features
Preventative maintenance is hailed by careful appliance owners but dismissed by others as unnecessary unless issues arise. Some Amazon buyers criticize the use of refurbished or non-original parts, arguing it undermines premium appliance longevity. Others, like Trustpilot reviewer Joshua, commended Asurion “for providing factory replacement pieces and not using off brand aftermarket materials.”
Another divisive point is the broad brand and store coverage. While many celebrate the freedom to protect appliances purchased anywhere, cases exist where claims are denied on technical exclusions—like pest involvement or non-covered part failures—leading some to feel misled about “no hidden fees” promises.
Trust & Reliability
On Trustpilot and ConsumerAffairs, long-term customers describe fluctuating coverage quality over decades, noting that in “the last 10 years…what they covered expanded drastically” but sometimes customer experience depends on the representative handling your case. Trustworthiness is bolstered by standout service stories—one customer lauded rep Pearl, who “waived my deductible and arranged for a brand new phone” after repeated technician no-shows, restoring the customer’s faith in the company.
Yet scam concerns appear on Amazon, particularly with Home Depot plan holders—one called the plan “a farce” for finding “ways to say plan is not applicable.” While these are outliers relative to the majority positive ratings on Trustpilot (4.7/5), they merit caution, especially for buyers in regions with limited local repair availability.
Alternatives
User comparisons position ASURION Major Appliance Protection Plan against SquareTrade, American Home Shield, Home Depot’s plans, Lowe’s plans, and Choice Home Warranty.
SquareTrade requires separate policies per appliance, making Asurion’s single-plan approach more cost-effective for multi-device owners. American Home Shield covers more systems (plumbing, HVAC) but is pricier and adds claim service fees; it suits homeowners needing whole-house warranties. Home Depot and Lowe’s plans are bound to in-store purchases and expire after set terms, limiting flexibility. Choice Home Warranty caps repair costs, which Asurion does not—benefiting those with pricey appliances prone to major breakdowns.
Price & Value
At $34.99/month plus $99 per approved claim, the plan can be a bargain for high-value or repair-prone appliances. Users note that even one major refrigerator or washer fix can surpass a year’s premiums, flipping the value in the owner’s favor. However, Amazon buyers dealing with long waits and repeated failed fixes understandably question ROI—especially given the service fee per claim.
In the resale context, appliances with active transferable protection plans may fetch higher secondhand prices, but Asurion’s month-to-month structure means the transfer is seldom relevant unless sold quickly after service or during an active repair window.
FAQ
Q: Does Asurion cover refrigerators?
A: Yes. Coverage includes repairs or replacements plus up to $250 per approved claim for food loss in refrigerators or freezers.
Q: How quickly are claims approved?
A: Many users report approval “within minutes” and repairs or replacements scheduled within days, though rural areas may face delays.
Q: Is there a limit to the number of claims?
A: No. The plan allows unlimited claims as long as you’re enrolled, up to $5,000 per 12-month period.
Q: Can I add protection after the appliance breaks?
A: No. Appliances with pre-existing conditions are ineligible, and purchase must be within 30 days of buying the appliance.
Q: Are replacement parts always original?
A: Not necessarily; the plan permits non-original, refurbished, or remanufactured parts, which some users find satisfactory and others deem inferior.
Final Verdict: Buy if you own multiple valuable appliances, live near active service zones, and prioritize simple claim filing with potential for same-week resolution. Avoid if you’re in areas with sparse technician coverage or expect every repair to use OEM parts. Community tip: “Know your policy details, including limits and exclusions—read the fine print—so you can avoid unpleasant surprises in claims.”
