ASURION Major Appliance Plan Review: Conditional Verdict
Bold claims, quick refunds, and accusations of denial trickery swirl around the ASURION Major Appliance Protection Plan, leaving it with a split reputation that averages between 3.7 and 4.7 stars depending on the platform. The verdict: 7.5/10, great for high-value, failure-prone appliances, but risky if you expect ironclad approval for any mishap.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claims approval in many cases (minutes online) | Denials due to technicalities (installation status, “infestation” claims) |
| Comprehensive coverage for mechanical/electrical failures | Limited to claims after manufacturer warranty, creating coverage overlap |
| Food loss reimbursement up to $250 | Service delays and technician no-shows reported |
| Flat-rate $99 service fee for Appliance+ | Replacement items may differ from original in brand/color |
| Covers multiple appliances under Appliance+ with no expiration | Some parts or brands have slow replacement times |
| Power surge coverage from day one | Must purchase individual plans within 30 days of product purchase |
| Easy claim filing via Amazon orders page | Not all appliances or damage types are eligible |
Claims vs Reality
ASURION’s marketing touts “no additional cost for repairs — parts, labor, and shipping included” for covered issues, and says most claims are approved within minutes. Reddit user u/ls8rc4v confirmed: “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.” Amazon buyers echoed quick payouts, noting smooth online submissions.
However, reality bends when the claim falls into grey areas. One Reddit thread described a denied microwave claim after the owner removed it from installation for safety: “They told me it was denied for not being installed correctly… because I took it out for safety.” On the appliance side, an Amazon reviewer recounted six months of failed dishwasher repairs, technician no-shows, and part delays despite coverage.
ASURION also claims Appliance+ covers power surges from day one, but breakdown coverage starts on day 31. Multiple customer accounts suggest confusion over timing — some tried to activate coverage immediately after purchase and hit denial walls for "pre-existing conditions."
Cross-Platform Consensus
Universally Praised
One point of agreement: when ASURION approves and processes a claim, the speed stuns customers. Tina on Trustpilot wrote: “My replacement came in 1 day and was delivered on a Saturday.” For busy families, instant turnaround matters — Twitter user Jason said: “I have 5 kids and we get a lot of wear and tear on our devices… Asurion was quick to handle.”
Appliance+ users frequently mention convenience over managing multiple separate warranties. A reviewer on ClaytonNotes explained: “I no longer had to worry about manufacturer coverage expiring or unexpected repair costs… filing a claim was incredibly easy.” This all-in-one structure appeals to owners of mixed-brand kitchens or large households.
Food and laundry reimbursements also win praise among those affected — for fridge outages, up to $250 in approved claims for spoiled groceries is a lifeline, as mentioned in Asurion’s FAQ.
Common Complaints
Denials are the most visible sore point. One Amazon reviewer’s five-year plan for a Samsung dishwasher hit a roadblock when the assigned tech cited “insect infestation” for a leak code: “I told Asurion 1 bug doesn't constitute an infestation but they didn’t care.” Reddit threads list claim rejections for “wear and tear” or redirecting to manufacturers when issues could technically be covered.
Slow repair cycles burn goodwill: one Amazon account of a dishwasher claim described “six half days waiting for repairmen who did little or nothing… worst service experience of my life.” This is especially harsh for appliances needed daily by large families.
Customers also find replacements inconsistent — Trustpilot and ConsumerAffairs note that while replacements are functional equivalents, color, brand, or features can differ, frustrating those expecting identical swaps.
Divisive Features
Some call the Complete Protect plan a “lifetime deal” if you buy often from Amazon. Reddit user u/kdhuthx shared: “We have made three claims and they were paid immediately. It’s been totally worth it to us.” Others remain skeptical of extended warranties in general, arguing they're only worthwhile for high-value, failure-prone items.
Overlap with manufacturer coverage in year one was flagged often — some feel paying for ASURION before the factory warranty expires wastes money.
Trust & Reliability
Alongside thousands of positive reports, there’s a vocal minority alleging deliberate pretext for claim denial. On Reddit, one poster bluntly labeled Appliance+ “a scam and fraud,” citing the microwave incident. Amazon reviews for the high-tier 5-year plan include 67% 1-star ratings, dominated by “runaround” stories and denied service for reasons deemed irrelevant to the breakdown.
Yet long-term users report consistency. Redditor u/l51bqlv said: “Extensive experience with Asurion warranties… their warranty service was amazing.” Trustpilot and ConsumerAffairs houses hundreds of accounts where reliability matched marketing — like Tabitha’s: “They processed a full refund for me, even with the manufacturer’s warranty still valid.”
The takeaway? Approval odds depend heavily on issue type, documentation, and whether conditions fit written coverage terms.
Alternatives
When compared to SquareTrade, Asurion wins on single-plan coverage for multiple appliances. SquareTrade requires separate contracts, which adds cost. The Asurion Appliance+ preventative maintenance benefit is also missing in SquareTrade’s reactive-only approach.
Against American Home Shield, Asurion is cheaper and more focused, eliminating per-claim service fees but narrowing coverage to appliances only — AHS includes systems like HVAC but costs more and charges for each visit.
Home Depot, Lowe’s, and Choice Home Warranty plans all restrict eligibility to in-store purchases and typically expire after set terms. Asurion’s continuous monthly model, covering items regardless of purchase location, stands out for flexibility — though Home Depot has dropped Asurion after user complaints, moving to Allstate.
Price & Value
Asurion Appliance+ currently runs $34.99/month with a flat $99 service fee per approved claim, covering up to $5,000 per year. For individual Amazon appliance purchases, plan prices scale with product value — e.g., $19.99 for a $150–$174.99 item.
Community advice from Reddit stresses buying for higher-ticket appliances with costly repairs: refrigerators, washers/dryers, and dishwashers are common claims. For budget models or devices overlapping with credit card extended warranty, several users say skip it.
FAQ
Q: Does ASURION cover breakdowns immediately after purchase?
A: Power surges are covered from day one, but mechanical/electrical breakdowns begin on day 31 for Appliance+. Individual Amazon plans cover breakdowns after manufacturer warranty expires.
Q: Will I get the exact same appliance as a replacement?
A: Not guaranteed. ASURION may send a new or refurbished equivalent in form/function, but color, brand, or features can differ if original is unavailable.
Q: What’s the claim process for Amazon purchases?
A: Go to “Your Orders” in Amazon, find your ASURION plan, click “File a claim,” connect the plan to the product, and submit documentation.
Q: How many claims can I make per year?
A: Appliance+ has no claim limits, with up to $5,000 coverage annually. Phone/home electronics plans may cap at three claims per 12 months.
Q: Can Appliance+ cover future purchases?
A: Yes, eligible future appliances are automatically included as long as your subscription remains active.
Final Verdict: Buy if you have multiple high-value appliances, want one plan covering different brands, and are prepared to document issues thoroughly. Avoid if you expect accidental damage coverage on non-portable items or have near-new appliances still under manufacturer warranty. Pro tip from Reddit: take clear photos and save receipts at purchase — it’s your best defense against denial.
