Asurion Kitchen Protection Plan Review: Worth It or Not?
Digging into hundreds of customer reports, the ASURION Kitchen Protection Plan emerges with a solid but not flawless reputation, scoring 8/10 for overall satisfaction. Across Amazon, Reddit, Trustpilot, and Twitter, a recurring theme is fast resolutions and generous refunds—often in the form of Amazon gift cards—paired with occasional frustrations over coverage gaps and claim denials. For higher-value kitchen appliances, many buyers consider it indispensable, while others warn that the fine print can be a deal-breaker.
Quick Verdict: Conditional — Best suited for buyers of expensive, failure-prone appliances, but requires careful reading of terms.
| Pros | Cons |
|---|---|
| Fast claim approvals, often within hours | Refunds issued as Amazon gift cards only |
| Full purchase price refunded for unrepairable items | Coverage ends after a single replacement |
| No-cost repairs (parts, labor, shipping) | Some exclusions cause claim denials |
| Easy online/phone claim process | Inconvenient product return requirements |
| Covers mechanical/electrical failures post-warranty | Occasional delays in technician visits |
| Accidental damage coverage for portable devices | Confusion over manufacturer vs. Asurion coverage |
| Extended protection beyond manufacturer warranty | Perceived “deposit” model rather than ongoing coverage |
Claims vs Reality
Asurion markets “no additional cost” repairs and replacements, claiming most are approved “within minutes.” Verified buyers back this up. One Trustpilot reviewer said: “My claim was filed and resolved in about 24 hrs. Peace of mind is worth every penny!” Amazon buyer feedback shows cases where refunds were processed the same day items were received.
However, Reddit discussions reveal that while the plan starts on the purchase date, some users hit unexpected snags. Reddit user u/kjtonjm reported: “I had a laptop… when I called they had no record of my plan even though I could see it on my account.” Others encountered manufacturer warranty overlaps leading to Asurion directing them elsewhere.
The promise of “coverage for drops, spills, and cracked screens from day one” is accurate for portable devices, but not for stationary kitchen appliances. As Reddit moderator responses clarified, using products outside intended conditions—like indoor cameras outdoors—voids coverage.
Cross-Platform Consensus
Universally Praised
Across platforms, speed and simplicity dominate positive stories. Amazon customers repeatedly describe the process as “the easiest claim I’ve ever done… no questions, no run around”. For busy households, the quick turnaround can be a lifesaver. One buyer recounted: “Within minutes I had a credit for the entire purchase. Very easy process and great response time” after a nugget ice maker failed.
High-value appliance owners benefit most. A Trustpilot user shared: “They couldn’t repair my Breville Smart Oven, so they gave me a gift certificate for the full amount… we bought the same oven again.” Reddit user u/kdhuthx confirmed: “We have made three claims and they were paid immediately. Totally worth it to us.”
Frequent buyers on Amazon also like the Asurion Complete Protect subscription, which covers multiple devices. This is especially valued in homes with children, where accidental damage is common.
Common Complaints
Coverage ending after a single replacement is a major frustration. A Twitter/X reviewer warned: “If you have an issue and it is covered, the plan evaporates… buy the same item again and there is another issue within four years, you get nothing.” This “one and done” model is rarely highlighted in marketing material.
Returns can be inconvenient. One Amazon reviewer gave 4 stars because “it was a hassle to send back… why not just give us our money back and save us the hassle?” Another B2B plan buyer described a two-month ordeal to get a reimbursement after repeated failed repairs, calling it “worst service ever dealt with”.
Coverage exclusions also trip up buyers. Cosmetic damage, pre-existing issues, and certain consumable parts are not covered unless explicitly stated, leading to denied claims.
Divisive Features
Some buyers swear by coverage for appliances with poor durability records, while others see no value. Reddit user u/k5epn5y argued: “These insurance plans are rarely worth it… they often don’t cover much and commonly deny coverage due to nebulous terms.” This contrasts with customers who had seamless refunds on items like rice cookers and coffee machines.
The Amazon gift card refund method splits opinion. While some appreciate instant store credit, others dislike being locked into Amazon for replacements.
Trust & Reliability
Trustpilot and Reddit show that long-term customers generally find Asurion reliable for repeated claims. One buyer had an Asurion plan on a dehumidifier that failed twice over four years, and both times received refunds without issue.
However, there is skepticism. The “deposit” criticism on Twitter paints the plan as more of a prepayment for a single replacement rather than full-term coverage. Some buyers only discover this after a claim, feeling misled. Denial patterns often link back to coverage overlaps with manufacturer warranties or excluded damage types.
Alternatives
The only major alternative mentioned in data is Asurion’s own Complete Protect subscription. This differs by covering multiple devices and categories for a monthly fee, appealing to frequent electronics buyers. For single high-value kitchen appliances, users tend to prefer the one-off protection plan due to lower upfront cost.
Price & Value
Prices vary by product value, with examples like $119.99 for items in the $1000–$1249.99 range. eBay listings show 3-year plans for $28.99 ($7/month financing available). Reddit and Amazon users advise comparing plan cost to expected failure risk—plans shine when repair costs approach product price.
Community tips include buying coverage for appliances with short manufacturer warranties or known durability issues, and skipping it for simple electronics or items covered by credit card protections.
FAQ
Q: Does the plan cover accidental damage for kitchen appliances?
A: No. Accidental damage coverage applies only to portable devices. Kitchen appliances are covered for mechanical and electrical failures after the manufacturer warranty expires.
Q: Can I use the plan multiple times during the coverage period?
A: Only until a full replacement or refund is issued. After that, coverage ends even if the original term hasn’t expired.
Q: How are refunds issued?
A: Refunds are typically provided as Amazon gift cards for the full purchase price. This is instant once the return is processed but limits spending to Amazon.
Q: What’s the fastest claim approval reported?
A: Some buyers report approvals within minutes, with gift cards issued the same day items are received by UPS.
Q: Do I need to register the product with Asurion?
A: Not for plans purchased with the product or within 30 days. The plan links automatically to your Amazon order.
Final Verdict: Buy if you own high-value, failure-prone kitchen appliances and want hassle-free refunds. Avoid if you expect multiple replacements during the term or prefer cash refunds over store credit. Pro tip from Amazon reviewers: keep your order number and box ready—fast shipping back to Asurion speeds up refunds.
