ASURION Kitchen Protection Plan Review: Conditional Yes
“Most claims approved within minutes” is the promise that keeps showing up — and for a lot of buyers, that line ends up being the whole story. Across Amazon listings, the ASURION Kitchen Protection Plan holds strong star averages (4.3–4.6 out of 5 across thousands of reviews), but the written feedback shows a split between people who get fast refunds and people who feel trapped in a slow, confusing process. Verdict from the data: conditional value, depending on your item and your patience. Score: 7.6/10 based on user sentiment spread.
Quick Verdict
Conditional yes — worth it for higher‑value or failure‑prone appliances, less convincing for low‑cost items or if you hate shipping delays.
| What users liked | Evidence from users | What users disliked | Evidence from users |
|---|---|---|---|
| Fast refunds when items fail | A verified buyer on Amazon said: “they refunded me the entire amount on my amazon gift card balance.” | Some claims feel delayed or denied | Reddit user u/lfn673q said: “clear agenda of denying and delaying to avoid coverage.” |
| Simple online filing + prepaid labels | A verified buyer on Amazon noted: “easy to file and they send a pre paid label for returns.” | Confusion about what’s covered | Full Finance Review on YouTube warned: “fine print may not cover certain types of damage.” |
| Full purchase price reimbursed if unrepairable | A verified buyer on Amazon wrote: “asurion returned the full purchase price which was around $600!” | Repair attempts can worsen items | A verified buyer on Amazon said: “I get it back a 2nd time… door is completely bent and doesn't shut.” |
| Peace of mind for expensive appliances | A verified buyer on Amazon said: “If you are buying anything of any value, definitely get the asurion protection plan.” | Hard to open claim if system says manufacturer warranty active | A verified buyer on Amazon reported the site said warranty was active “however it was not.” |
Claims vs Reality
Marketing claim 1: “No additional cost — you pay $0 for repairs… parts, labor and shipping included.”
The listings emphasize that repairs and shipping are covered. Many users echo that experience, especially when a claim becomes a refund. A verified buyer on Amazon described a food processor claim where Asurion supplied shipping and repaid quickly: “they provided us a refund… it was done in days.” Another said the label came immediately and credit followed within a day after UPS drop‑off: “amazon gift card was issued the day after I dropped the box.”
Digging deeper into user reports, the “no cost” reality sometimes includes a big non‑financial cost: time and hassle. One Amazon reviewer called their claim “expensive, long turnaround time… still waiting on gift card after numerous attempts.” Another described repeated shipping cycles for a microwave that came back damaged and unrepaired, ending in a two‑month ordeal. So while shipping is technically free, the user time cost can be high.
Marketing claim 2: “Most claims approved within minutes… easy claims process online or by phone.”
Many buyers validate this, with a recurring story of near‑instant approval and refund. A verified buyer on Amazon said: “my claim was filed and resolved in about 24 hrs.” Another wrote: “approved within minutes… easy to submit.” Reddit user u/ksae2vb shared a similarly fast refund on a tent: “got my money back after sending some pics… definitely not a scam.”
But multiple users describe a gap between the “minutes” claim and their experience. Reddit user u/kjtonjm said: “they had no record of my plan even though I could see it on my account.” A different Amazon reviewer had to push past an automated block that incorrectly said the manufacturer warranty was still active; they only got through after chatting with an agent. The claim system appears fast when it works, but brittle when it doesn’t recognize the plan or misreads warranty status.
Marketing claim 3: Coverage breadth for kitchen appliances, extending beyond manufacturer warranty.
Official descriptions position this as broad mechanical/electrical protection after OEM warranty plus accidental damage for certain items. In practice, many users buy it precisely for that extension. A verified buyer on Amazon said their ice cream machine failed “two months after the original one year warranty… Asurion returned our money fast.” Another noted the plan mattered because an infrared grill had a “dubious track record for durability,” and the refund covered a replacement.
However, YouTube’s Full Finance Review highlights that “limitations in specific scenarios” show up in user reports, with fine print leaving some disappointed. Reddit discussion reinforces this with warnings about edge cases like “normal use” definitions, especially when people use products outside intended conditions. While officially broad, users suggest coverage can narrow sharply depending on how the appliance was used.
Cross‑Platform Consensus
Universally Praised
A recurring pattern emerged around speed and simplicity in successful claims. For busy households relying on daily appliances, the ability to get a refund quickly is the main payoff. A verified Amazon buyer whose Keurig died after six months said: “immediate response with UPS picking up… immediately received reimbursement.” Another, dealing with a faulty air fryer, described dropping it at UPS and seeing the gift card the same night: “I wasn't expecting it to go that quick.”
People who buy mid‑ to high‑ticket items see the plan as a safety net against expensive replacements. One Amazon reviewer covering an espresso machine said after a part became unavailable, Asurion refunded “around $600.” For owners of appliances with moving parts and high failure rates, that kind of full‑price reimbursement turns the plan into a practical hedge.
Users also consistently praise the low‑friction logistics when things go smoothly. Multiple Amazon reviews mention prepaid labels and online filing. A verified buyer said: “easy to file and they send a pre paid label for returns.” Another called the process “painless,” with the hardest part being “finding a box big enough.” The agreement across Amazon and Reddit is that when the workflow works, it feels almost too easy.
Common Complaints
The most serious complaint thread is about claim friction — either denial or delay — that feels out of step with marketing. Reddit user u/lfn673q said after “two hours on a chat” it felt like Asurion had “a clear agenda of denying and delaying.” Another Redditor, u/k5epn5y, generalized the distrust: these plans “often don't cover much, and commonly deny coverage due to nebulous terms like 'wear and tear.'” Even though these are broader critiques of extended warranties, they show up in the Asurion context repeatedly.
A second complaint category centers on repair handling. One Amazon reviewer called it the “worst service ever dealt with,” describing a microwave claim where the unit came back twice “saying nothing was wrong” but physically worse: “door is completely bent and doesn't shut.” For users who can’t be without a microwave or espresso machine for weeks, repeated shipping and uncertain repairs become a real lifestyle disruption.
Finally, there’s confusion about plan registration and warranty overlap. The insider Reddit post notes that denials sometimes happen because Asurion routes people to the manufacturer first. One Amazon buyer experienced the system incorrectly saying the OEM warranty was active, blocking the claim until they fought through live chat. That mismatch between policy logic and real warranty timelines causes frustration.
Divisive Features
The refund‑instead‑of‑repair model splits users. Many love it: a verified Amazon buyer said they were “bummed” the espresso machine was labeled “unrepairable,” but still appreciated the fast gift card. Others see it as wasteful; that same buyer worried the unit would be trashed and add “more waste in a landfill.” For eco‑minded users, quick replacement isn’t always a clean win.
Another polarizing point is value perception. Some buyers treat it as automatic insurance on anything pricey. One Amazon reviewer insisted, “If you are buying anything of any value, definitely get the asurion protection plan.” Yet Reddit user u/k5epn5y counters that extended warranties are “very rarely worth it.” The divide usually tracks with item cost and past failure experiences: people burned by broken appliances tend to be believers; people who’ve never claimed remain skeptical.
Trust & Reliability
Scam concerns show up more in Reddit discourse than in Amazon star averages. The insider Reddit thread includes both sides: Reddit user u/ksae2vb called their claim “definitely not a scam,” while Reddit user u/lfn673q accused the company of delaying to avoid coverage. That split suggests trust is largely claim‑outcome dependent.
Long‑term durability stories mostly follow a similar arc: appliances fail around the 1‑ to 2‑year mark, right when manufacturer coverage ends. Amazon buyers repeatedly describe failures “just over a year later” or “about 1.5 years into the purchase,” followed by refunds. The reliability of the plan itself is therefore tied to whether you can navigate the claim system; for some, it’s a one‑day fix, for others, a multi‑week grind.
Alternatives
Only competitors explicitly mentioned in the data are manufacturer warranties and credit‑card extended warranty benefits. The insider Reddit post notes that Asurion plans “might be less valuable for items already covered by your credit card's extended warranty benefit.” For buyers with strong card coverage, paying for another plan can feel redundant.
On the flip side, users point out that manufacturer warranties often stop at one year. The plan becomes attractive exactly when OEM support ends. As one Amazon buyer noted, their manufacturer “didn’t cover the warranty” at 1.5 years, but Asurion did. The alternative decision is essentially: trust OEM/credit‑card coverage, or buy a dedicated plan for longer protection.
Price & Value
Pricing varies by item bracket: Amazon shows plans from about $3.99 for low‑cost appliances up to roughly $93.99 for high‑value ones, with mid‑tiers around $28–$45. That tiering shapes user value talk. Buyers of cheaper appliances sometimes describe it mainly as “peace of mind,” like the Amazon reviewer who said, “I haven’t had to use it yet but it sure feels good to have.”
Value narratives get stronger as appliance cost rises. People covering $200–$600 espresso machines, grills, or ice cream makers consistently say the plan paid for itself when a failure hit after the OEM warranty. A verified buyer said the protection was “money well spent” after getting a full refund. Reddit user u/kdhuthx framed it similarly after three quick payouts: “it’s been totally worth it to us.”
Community buying tips focus on matching the plan to risk. The insider Reddit post suggests best value for “higher‑value items,” “products with moving parts,” and appliances with expensive repairs. Users who buy it for low‑failure, low‑price gear are more likely to stay neutral or skeptical.
FAQ
Q: Does the ASURION Kitchen Protection Plan really refund the full purchase price?
A: Many users say yes when Asurion deems the item unrepairable. A verified Amazon buyer said: “they refunded the original purchase price,” and another got “around $600” back for an espresso machine. Refunds typically arrive as Amazon gift cards.
Q: How fast is the claims process in real life?
A: Successful claims are often very fast. A verified buyer wrote: “approved within minutes,” and others saw refunds within 24 hours of shipping. But Reddit user u/lfn673q described “two hours on a chat” and delays, so speed varies by case.
Q: What problems cause claims to be denied or delayed?
A: Users report issues when the system thinks a manufacturer warranty is still active, or when coverage terms don’t match the damage. One Amazon buyer said the site wrongly reported a 2‑year OEM warranty. Reddit users also mention denials tied to “normal use” rules.
Q: Is it worth buying for cheaper kitchen appliances?
A: Feedback leans toward conditional value. Some buyers of inexpensive items say it’s “good to have,” but Reddit critiques argue extended warranties rarely pay off when the plan cost is a big share of the item price. Value improves with higher replacement costs.
Q: Do you always have to ship the appliance back?
A: Most claim stories involve shipping with prepaid labels. Multiple Amazon reviewers mention UPS labels and drop‑offs before refunds. Some users note the biggest hassle is packaging bulky appliances, so shipping is common even if not always explicitly required.
Final Verdict
Buy if you’re protecting a mid‑ to high‑priced appliance that you expect to keep past the manufacturer warranty, especially something with motors, heating elements, or a history of dying early. Avoid if the appliance is cheap, already covered by a strong credit‑card warranty, or if you can’t tolerate potential back‑and‑forth with claims. Pro tip from the Reddit community: keep your plan confirmation email and photos of the item so claim registration hiccups are easier to resolve.
