ASURION Floorcare Protection Plan Review: Mixed Verdict
Digging into hundreds of user reports, the ASURION Floorcare Extended Protection Plan emerges as a product that inspires both fierce loyalty and deep frustration. With ratings often landing between 4.3 and 4.6 stars on Amazon for various price tiers, the verdict from the community is conditional: 8/10 if you value fast refunds and minimal hassle, 4/10 if you expect identical replacements or broad coverage.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals, often within minutes | Some repairs refused (e.g., batteries not covered) |
| Full refunds via Amazon gift card if repair fails | Replacement may differ in model/color/features |
| Free shipping for returns | Occasional delays or communication breakdowns |
| No deductible for most plans | Must ship entire product, not just faulty part |
| Transferable to new owners | Coverage only starts after manufacturer warranty ends |
| Lemon policy after 3 failed repairs | Limited accidental damage coverage |
Claims vs Reality
Asurion advertises “no additional cost — parts, labor, and shipping included” and “most claims approved within minutes.” On paper, this looks like a stress-free safety net. Many users confirm this is true, but the reality is nuanced.
A verified Amazon buyer wrote: “I submitted a claim… in about 5 minutes I was approved for a full refund of the purchase price and received a prepaid shipping label.” Others echo similar outcomes, praising the “hassle free” process and quick refunds when repairs weren’t possible.
The promise of “replacement or refund” occasionally meets resistance. One frustrated Amazon reviewer recalled: “I was given a gift card for less than the product purchased… I wanted the same vacuum… I was told this product was unavailable. Lies.” This gap between marketing and execution is often tied to stock availability and Asurion’s policy of replacing with equivalent—not identical—models.
Coverage claims also deserve scrutiny. While ads highlight broad protection, a 1-star reviewer warned: “Your battery will die and this stupid insurance won’t cover it… apparently with a long list of other stuff it won’t cover.” This aligns with fine-print exclusions for consumables and certain wear parts.
Cross-Platform Consensus
Universally Praised
Speed and simplicity dominate positive feedback. For busy households, the time saved is tangible. A buyer who used the plan on a Shark Rocket vacuum said: “Asurion gave me a complete refund… definitely worth it.” Robot vacuum owners especially benefit—one received a full purchase refund “within days” after a broken hose.
For older users, the online system is unexpectedly friendly. One senior on ConsumerAffairs described the claim interface as “a breeze and actually a fun/pleasurable experience… I could call this website process a ‘perfect gentleman.’” This ease is a recurring theme across Amazon, Trustpilot, and Reddit.
The no-deductible policy means cost-conscious buyers avoid surprise expenses. As one Trustpilot review put it: “They couldn’t fix my covered item so they reimbursed the original purchase price all within 10 days or so.”
Common Complaints
Battery exclusions and limited accidental damage coverage top the list of frustrations. The Neato Botvac owner who discovered battery replacement wasn’t covered called the plan “a waste of money.”
Shipping requirements also cause friction. One Amazon customer noted: “I had to ship my entire vacuum cleaner back and find a box it would fit in… turnaround time took about a week… then the refund followed three days later.” While shipping is free, the logistics can be inconvenient.
Communication gaps sometimes escalate into long waits. A Reddit user recounted sending in an Xbox controller: “It’s been a little over 8 months now and still no word back from Asurion.” Though extreme, this story mirrors scattered reports of claims getting stuck in limbo.
Divisive Features
The replacement policy—same functionality but not necessarily the same model—splits opinion. Some buyers don’t mind, using the refund to upgrade or change brands. Others feel shortchanged if their exact product is still available but not offered.
Coverage start dates also divide users. Plans bought through Amazon typically activate after the manufacturer warranty ends. For some, this delayed start is logical; for others, it feels like “wasted months” of paid protection.
Trust & Reliability
Trustpilot and ConsumerAffairs reviews reveal a pattern: when claims go smoothly, customers become repeat buyers. “I highly recommend getting this service,” wrote a 10-year repeat customer after a quick robot vacuum replacement.
However, cases of denied claims or reduced reimbursements spark distrust. Long-term Reddit threads document users who “will never use Asurion again” after refusals over technicalities.
Durability of the relationship matters. One ConsumerAffairs reviewer spanning four decades noted early years of poor coverage, followed by steady improvement: “It finally seemed to really even out in the last 10 years… the whole process was so fast and easy, I couldn’t believe it.”
Alternatives
While no direct competitor dominates the discussion, some Redditors recommend brick-and-mortar store warranties for easier in-person replacements. Manufacturer extended warranties can sometimes offer more targeted coverage—especially for proprietary batteries—but often lack Asurion’s broad refund policy.
Price & Value
Market data shows pricing scales with product cost—about 15% of the item’s value for three-year coverage. Used/refurbished product plans cost slightly more proportionally.
eBay listings and Amazon’s own pricing suggest stable rates over time, with occasional “buy now, pay later” financing options. Savvy buyers in the community recommend purchasing coverage at checkout or within the 30-day window to maximize term length.
FAQ
Q: Does the plan cover batteries?
A: No, not if they are considered consumables or user-replaceable. Multiple user reports confirm battery failures are excluded unless the battery is non-removable and integral to the device.
Q: When does coverage start?
A: For Amazon purchases, coverage typically starts after the manufacturer’s warranty ends, except for surge protection, which starts immediately.
Q: What happens if my product can’t be repaired?
A: Most users receive an Amazon gift card for the full purchase price. Some report getting less than the original price if stock or pricing changes.
Q: Can I transfer the plan if I sell the product?
A: Yes, floorcare plans are transferable. You must provide Asurion with proof of purchase and the new owner’s information.
Q: How long do claims take?
A: Many are approved within minutes, with refunds or replacements processed in under 10 days. Complex cases or communication issues can take significantly longer.
Final Verdict
Buy if you’re a frequent online appliance buyer who values quick digital claims and is comfortable with gift card refunds instead of exact replacements. Avoid if you need coverage for consumables like batteries, expect an identical replacement, or have access to a strong manufacturer warranty.
Pro tip from the community: Register your product immediately, keep your receipts, and know the exclusions before you need to file—it can be the difference between a 10-minute refund and months of frustration.
