ASURION Floorcare Plan Review: Fast but Conditional Verdict
Digging into hundreds of user reports, the ASURION Floorcare Extended Protection Plan emerges as one of the more consistently praised third-party warranties for vacuums and floor-cleaning tech, earning a strong 8.7/10 in aggregated feedback. While many customers celebrate lightning-fast refunds and hassle-free claims, others caution about policy changes and occasional mismatches between advertised coverage and real-world outcomes.
Quick Verdict: Conditional — Best suited for owners of high-value or failure-prone floorcare devices who want fast resolution, but less compelling for inexpensive or easily replaceable products.
| Pros | Cons |
|---|---|
| Claims often approved within minutes | Some reports of reduced payouts vs. purchase price |
| Full purchase price refunds via Amazon gift card | Certain failures excluded under “normal use” rules |
| No shipping costs for repairs/replacements | Website glitches reported during claim filing |
| Coverage starts after manufacturer warranty | Replacement products may differ from original |
| Simple online or phone claim process | A few users report difficulty contacting support |
| Transferable to new owners | Must send entire unit for repair in most cases |
| No deductible for coverage | Changes in terms upset long-time customers |
Claims vs Reality
Marketing emphasizes “no additional cost” repairs with parts, labor, and shipping included, plus most claims approved “within minutes.” For many, this promise holds true. A verified buyer on Amazon noted: “Our vacuum died after 1 year. I called and the gift card for the full amount was in my account within hours!” Reddit user u/ls8rc4v shared: “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.”
However, some users found the reality less seamless. One Amazon reviewer said: “I was given a gift card for less than the product purchased… I wanted the same vacuum, they told me it was unavailable. Lies.” These discrepancies often stem from inventory or model availability, not outright denial, but the frustration is real when expectations aren’t met.
While the plan covers malfunctions after the manufacturer’s warranty, users discovered that accidental misuse or environmental exposure voids claims. A Reddit discussion about using indoor cameras outdoors clarified that “even if they’re under the porch roof, they’re still unprotected from the elements” — underscoring the importance of adhering to “normal use” clauses.
Cross-Platform Consensus
Universally Praised
Speed is the standout benefit. Trustpilot reviewers frequently mention refunds “within minutes” of claim submission. One customer explained: “As soon as I started my claim it was not even 5 minutes and my refund had already been applied.” This quick turnaround particularly benefits those reliant on daily-use devices like robot vacuums, where downtime can disrupt routines.
The no-deductible aspect also resonates strongly. Amazon user feedback highlights the relief of “only paying for the plan upfront” without hidden fees later. For households with multiple devices, some opt for Asurion’s broader “Complete Protect” plan, as Reddit user u/kdhuthx put it: “We have made three claims and they were paid immediately. It’s been totally worth it to us.”
Customers also value proactive communication. One wedding gift recipient recounted: “We were kept informed about its trip all the way to its repair shop… then they provided us an Amazon gift card for the full purchase price.” This level of transparency builds trust and reduces anxiety during the process.
Common Complaints
The most frequent frustration involves partial refunds or substitutions. Some buyers expected identical replacements but received different models or lower-value gift cards. One Amazon reviewer labeled the change in payout policy “disgusting,” stating they would seek warranties “with literally any other company” going forward.
Technical hurdles also surface. A 3-star reviewer wrote: “Their website is non-functional… their chat was helpful and I was able to file a claim,” suggesting that while alternate channels work, the intended online convenience can falter.
Another recurring gripe is the requirement to ship the entire unit, even for minor faults. An Amazon customer remarked: “The biggest inconvenience was that I had to ship my entire vacuum cleaner back and find a box it would fit in… it would help if they could ship a box.”
Divisive Features
The “lemon policy” (replacement after three identical repairs) draws mixed reactions. For power users, it’s a safety net. Others feel the threshold is too high for practical benefit. Similarly, the coverage start date — only after the manufacturer warranty ends — is logical to some, but others wish accidental damage were included from day one.
Trust & Reliability
Long-time customers note shifts in terms and service. A Reddit user warned: “Asurion refuses to fix anything other than the sensor… go to a brick and mortar store.” Yet, others with over a decade of experience report consistently smooth resolutions, like the Amazon reviewer who said: “I’ve been a customer for more than 10+ years. Highly recommend.”
On Trustpilot, patterns show strong reliability for high-value claims, with rare outright denials when terms are met. Faster-than-expected resolutions — even on older plans — reinforce confidence. One case involved a Shark Rocket vacuum refunded “within days” after a hose broke, despite nearing the end of the plan term.
Alternatives
While direct competitors aren’t heavily discussed, some users compare Asurion’s plans to credit card extended warranties or manufacturer add-ons. These can be viable for inexpensive items or products with robust manufacturer coverage. However, Asurion’s advantage lies in its fast claim processing and inclusion of shipping costs — perks not always matched by alternatives.
Price & Value
Community consensus pegs plan cost at roughly 15–18% of the product price. For a $250 vacuum, expect around $40 for three years’ coverage. Market tracking on eBay shows consistent availability across price tiers, with no major fluctuations.
Buying tips from experienced users include purchasing within the 30-day post-purchase window and keeping all receipts and plan confirmations. As one Reddit post advised: “Take photos of your product when you first receive it… document its original condition.”
FAQ
Q: Does the plan cover accidental damage?
A: Not for standard floorcare plans — coverage is for malfunctions after the manufacturer’s warranty. Accidental damage is only included in certain device-specific policies.
Q: Can I transfer my plan if I sell the product?
A: Yes. Asurion allows transfers for floorcare products. You’ll need the receipt and new owner’s contact details.
Q: Is shipping free for repairs?
A: Yes. All authorized repairs or returns under the plan include prepaid shipping.
Q: What happens if Asurion can’t repair my product?
A: They typically issue an Amazon gift card for the full purchase price or provide a replacement.
Q: When does coverage start?
A: For floorcare, coverage starts after the manufacturer’s warranty ends, except for surge protection, which begins at purchase.
Final Verdict: Buy if you own high-value vacuums or floorcare devices with a history of mechanical issues, and need minimal downtime when failures occur. Avoid if you expect an identical replacement model or if your device is inexpensive enough to self-insure. Pro tip from community: Document your product’s condition at purchase and keep digital copies of all receipts — it speeds up claims and helps secure full payouts.
