ASURION Laptop Protection Plan Review: Mixed Verdict
Digging into thousands of customer reports, the ASURION Laptop Protection Plan emerges as a service that inspires both loyalty and skepticism — earning it a 7.8/10 in overall user satisfaction. While many praise its quick claims process and generous accidental damage coverage, others voice frustration over claim denials, repair mishaps, and unexpected depreciation on replacements. The strongest consensus is that it serves high-value, frequently used laptops well, but requires careful reading of the fine print to avoid surprises.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim approval and turnaround for many users | Depreciated payouts on unrepairable devices |
| Accidental damage coverage from day one | Some reports of poor repair quality |
| $0 repair cost (parts, labor, shipping) | Confusing claim eligibility and plan tiers |
| 24/7 tech support included | Denials for "outside normal use" scenarios |
| Refund if canceled within 30 days | Occasional delays in reimbursement |
| Covers wear-and-tear after manufacturer warranty ends | Requires persistence for complex claims |
| Amazon gift card reimbursements often quick | Mixed experiences with customer service |
Claims vs Reality
ASURION markets its laptop protection plans with “$0 repair cost, quick claims approval, and coverage for drops, spills, and cracked screens from day one.” Officially, malfunctions are covered after the manufacturer’s warranty ends, and tech support is available 24/7.
However, Reddit user u/lfn673q countered that “the company has a clear agenda of denying and delaying to avoid coverage,” after spending hours in chat without resolution. Contrast that with another verified buyer on Amazon who recalled, “The filing process could not have been easier and before I knew it, we had the computer back and fixed!”
The promise of “no additional cost” repairs is accurate for many cases, but laptop owners have reported instances of unexpected depreciation. One Redditor noted: “They will definitely depreciate the value over time… fair market value at the time of the claim,” which can be far less than the original purchase price.
Cross-Platform Consensus
Universally Praised
Across Amazon, Trustpilot, and Reddit, speed and simplicity of successful claims stand out. A verified Amazon buyer shared, “Within a week… I received an Amazon gift card for the purchase price. I honestly couldn't be more impressed.” Trustpilot reviewer Clark described a “quick and easy” guitar reimbursement, while Reddit user u/ls8rc4v was refunded “the entire amount on my Amazon gift card balance” for a failed tent.
For parents, the accidental damage coverage is a lifeline. One Trustpilot reviewer wrote, “I have young kids and their items get damaged all the time… thankfully Asurion is there for me.” This resonates with Reddit users who protect every child’s device in their household, avoiding repeated out-of-pocket expenses. Gamers and power users also find peace of mind in the plan’s drop and spill coverage, with one Redditor stating they’ll “definitely buy another warranty” for their next gaming laptop.
Common Complaints
The most persistent frustration involves claim denials for issues deemed “outside normal use” or still under manufacturer warranty. A Reddit commenter explained that using indoor cameras outdoors “falls outside of normal use” and thus voids coverage. Other pain points include poor repair execution — as one Amazon reviewer lamented, “they downgraded my GPU from a GTX 1070 to a GTX 1060 without telling me,” forcing a reimbursement negotiation.
Trustpilot reveals another flaw: delays in reimbursement. Patti complained, “it takes 3-4 weeks to process any type of reimbursement,” even after paying for coverage immediately. Some users also describe difficulty finding contact information or navigating the claims portal, especially for refurbished laptops where ASURION assumes a factory warranty still applies.
Divisive Features
The Amazon gift card reimbursement policy divides opinion. Satisfied customers enjoy immediate spending power, but others dislike being locked into Amazon credit instead of cash. Similarly, tech support is lauded by less tech-savvy buyers — “help with connectivity issues between devices” — yet power users often bypass it entirely, deeming it unnecessary.
Trust & Reliability
Scam accusations surface occasionally, especially in Reddit threads where former employees allege high denial rates. One ex-worker claimed they were “encouraged to pretend I used Home Plus successfully… when in reality most claims were denied.” Still, long-term customers balance this narrative with positive durability stories. A Trustpilot reviewer with home protection since 2022 reported “about 4 claims… each one, seamless, fast, efficient.”
On Amazon, multi-year plan holders share satisfaction with consistent payouts, such as the buyer whose 4-year plan saved them after a laptop hinge failure: “Totally worth the peace of mind and the money.” Yet, cautionary tales — like laptops returned with new scratches or inferior replacement parts — underscore the importance of documenting device condition before sending it in.
Alternatives
Competitors mentioned include SquareTrade, Mulberry, and AppleCare. Quora analysis points out that Mulberry covers all online purchases for $9.99/month, while SquareTrade offers cheaper single-device plans but limits claims. ASURION’s edge is unlimited claims, accidental damage coverage from day one, and the option of bundled multi-device subscriptions (Complete Protect, Home+). However, AppleCare surpasses ASURION in brand integration but is pricier and limited to Apple products.
Price & Value
Current pricing varies by laptop value bracket — e.g., $189.99 for 2-year coverage on a $2000-$2999 laptop, $92.99 for 4 years on a $350-$399 model. On eBay and Amazon, multi-year plans are positioned as cost-effective versus replacing high-value tech outright. Community tips stress matching the plan tier to the actual purchase price after discounts, as buying the wrong tier could void claims. One Redditor advised: “Accidentally spill water on it and hope for the best lol” if unsure — a sarcastic nod to the confusion caused by coupon-adjusted prices.
FAQ
Q: Does ASURION cover accidental drops and spills from day one?
A: Yes, for portable devices like laptops, drops, spills, and cracked screens are covered immediately. Mechanical/electrical issues are covered after the manufacturer warranty ends.
Q: Will I get cash or store credit for an unrepairable laptop?
A: Most users receive Amazon gift cards equal to the purchase price, though some plans offer cash checks. Expect “fair market value” if depreciation applies.
Q: How fast is the claim process?
A: Many report approval within minutes and resolution in under a week. Others experience delays of several weeks, especially for complex or disputed claims.
Q: Is plan registration required?
A: No — the plan is tied to your Amazon order. Keep receipts and confirmation emails for smoother claims.
Q: Can I cancel the plan?
A: Yes. Full refund within 30 days; prorated refund thereafter.
Final Verdict: Buy if you own a high-value laptop you use daily, especially in environments prone to accidents or with children in the household. Avoid if you expect cash reimbursements instead of Amazon credit or if your device is already covered by a strong manufacturer warranty. Pro tip from community: Document your device’s condition with photos at purchase — it’s your best defense in a dispute over repair damage.
