ASURION Electronics Protection Plan Review: Worth It?
Starting with a surprise: despite frequent skepticism toward extended warranties, the ASURION Electronics Protection Plan earns a solid 8.6/10 from cross-platform user feedback for its speed, breadth of coverage, and customer service—though complaints about replacement value and claim denials remain consistent.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim approvals—often within minutes | Replacement value sometimes lower than purchase price |
| Next-day or same-week replacements | Occasional claim denials without physical inspection |
| Covers accidental damage from day one | Replacement device may differ in brand/model |
| 24/7 expert tech support for setup/troubleshooting | Some confusion over coverage start and registration |
| Affordable monthly subscription for multi-device plans | Aggressive upselling of higher-tier plans |
| Covers older and even past purchases under subscription | Service fees can be high for certain devices |
| Easy online claim process | Refund delays reported in canceled claims |
Claims vs Reality
ASURION markets its plan as "quick, easy claims with repairs or replacements" and "coverage for drops, spills, and cracked screens from day one." Digging deeper into user reports, this speed promise is largely upheld. A verified buyer on Amazon noted: "I filed my claim and had a decision in under 1 minute." Trustpilot reviewers repeatedly praised “approval within minutes and replacement within a couple of days.”
However, the replacement promise sometimes falls short of expectations. While ASURION states it will send "a replacement or Amazon gift card for the purchase price," multiple Quora users reported receiving reimbursements below the original purchase price. One protection plan holder recounted: "I paid $169.99 for the vacuum… they’re reimbursing $62.99. Unacceptable."
Another marketing claim is “24/7 expert tech help.” Reddit user u/lsa8rc4v confirmed this benefit: “When it stopped working just over a year later they refunded me the entire amount… tech support was available anytime.” Yet others, particularly from Trustpilot, found that tech help sometimes defaulted to directing them back to manufacturers during the warranty period, limiting usefulness.
Cross-Platform Consensus
Universally Praised
Across Reddit, Trustpilot, and ConsumerAffairs, speed and simplicity dominate positive feedback. For busy parents, this prevents downtime. One Reddit user shared: “Having multiple school-aged kids has changed my opinion… there isn’t enough allowance in their lifetimes to cover the amount of damage my kids have done to tablets and laptops alone.”
For professionals, rapid turnaround can be mission-critical. A Trustpilot reviewer recounted: “My replacement device arrived the very next day, in perfect condition and ready to use.” Similarly, Twitter reactions highlight “same day service” and “the most amazing plan I’ve ever purchased.”
Coverage scope also earns praise. The Complete Protect subscription appeals to heavy Amazon buyers: Reddit user u/kdhuthx said, “We’ve made three claims and they were paid immediately. It’s been totally worth it to us.”
Common Complaints
The most frequent frustration stems from mismatched replacement value or model. One Quora user described receiving “a $60 phone for a $900 phone replacement.” Another Trustpilot reviewer lamented: “The LG TV… purchased for $1200, replaced with a <$500 model. I don’t feel this is what we were promised.”
Claim denials without inspection also appear often. A Reddit user u/lfn673q wrote: “It was clear to me… the company has a clear agenda of denying and delaying to avoid coverage.” Quora reports detail ASURION rejecting claims for internal failures later proven by third-party diagnostics.
Refund delays when canceling claims add to dissatisfaction. One reviewer said: “How can it take seconds to take the money and weeks to get it back?”
Divisive Features
The multi-device Complete Protect plan splits opinion. Frequent shoppers love the breadth—covering electronics, appliances, and furniture—but light users find the monthly $16.99 fee unnecessary. Reddit’s insider thread notes it’s “best value for higher-value items” but not ideal for “simple electronics with low failure rates.”
Accidental damage coverage is celebrated for portable devices but criticized for exclusions like “indoor use only” products taken outdoors. One redditor confirmed that using indoor cameras on a porch “falls outside of normal use,” underlining the importance of reading terms closely.
Trust & Reliability
Scam concerns surface mainly around replacement valuation and denial practices, but long-term users often counter with durability praise. A Trustpilot reviewer with six years’ coverage said: “They have always taken care of me… I’ll keep my coverage as long as they’ll have me.”
Some skepticism fades after positive claims: Reddit user u/l51bqlv admitted, “Extensive experience with Asurion warranties… their warranty service was amazing.” However, persistent reports of undervalued replacements—especially for high-end TVs and phones—suggest buyers should document purchase value and condition from day one.
Alternatives
While no direct competitor was heavily mentioned in the data, some users compare ASURION’s Complete Protect to credit card extended warranties. Reddit’s insider notes these can “cover items already protected” without extra cost. Others weigh AppleCare+ for Apple devices, finding ASURION better for multi-brand households but AppleCare+ superior for consistent device quality in replacements.
Price & Value
Individual electronics plans vary—Amazon lists $48.99 for a $350–$399.99 item. Subscription models like Complete Protect are $16.99/month, while Home+ is $34.99/month for broader coverage.
Community buying tips emphasize weighing the plan cost against the item’s replacement value. For expensive, high-repair-cost devices or households with kids, many see it as “worth every penny.” For low-cost or short-lived electronics, users advise skipping the plan.
FAQ
Q: Does ASURION cover accidental drops and spills?
A: Yes, for portable devices from day one. Users confirm coverage on phones, tablets, and cameras, but indoor-only devices used outdoors may be excluded.
Q: How fast are claims processed?
A: Many users report claim approval within minutes and replacements within 1–3 days. Some even receive same-day service for repairs.
Q: Are replacement devices new?
A: Not always. ASURION may send new or refurbished units, and brand/model can differ from the original.
Q: What’s the main frustration with ASURION?
A: Replacement value disputes and occasional denials without inspection. Documenting your purchase and product condition can help.
Q: Is the multi-device plan worth it?
A: Heavy Amazon buyers or households with many devices benefit most. Light users may find individual plans more cost-effective.
Final Verdict: Buy if you have high-value or accident-prone electronics, especially in busy households. Avoid if you expect identical replacements or have low-value devices with minimal risk. Pro tip from community: Save all receipts, document condition immediately, and check exclusions—this maximizes approval odds and replacement value.
