ASURION Appliance Protection Plan Review: Mixed Verdict
Across thousands of customer accounts, a surprising pattern emerged—while ASURION Major Appliance Protection Plan advertises “fast, hassle-free” protection, many users say it lives up to that promise with claims approved in minutes, but others have faced repair delays stretching into months. Overall verdict: 7.8/10 for multi-appliance convenience and responsive claims on many occasions, tempered by inconsistencies in technician quality and communication.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| One plan covers all major home appliances | Service quality varies widely |
| No limit on number of claims | Replacement devices may differ from original |
| Claims often approved within minutes | Parts delays for certain brands |
| Includes power surge protection from day one | Must purchase within 30 days of product |
| Food loss reimbursement up to $250 | Laundry reimbursement capped at $25 |
| $99 flat service fee per repair | Mixed experiences with contracted technicians |
Claims vs Reality
ASURION’s marketing promises “file a claim anytime, most approved within minutes,” and plenty of customers back that up. A Reddit user said, “filing a claim was incredibly easy — I just went online, filled out a quick form, and within a day, a technician was scheduled.” Many describe smooth processes and no out-of-pocket costs beyond the monthly fee.
However, for complex cases or rare parts, reality can differ. One Amazon reviewer reported their washer had been broken since March despite multiple part replacements: “I’m still waiting for the 3rd company to try.” This gap appears most often for high-end brands or niche appliance issues where technician expertise or supply chain limits slow resolution.
Another claim—“one plan for all major appliances”—is widely appreciated in practice. Customers say it simplifies coverage compared to competitors requiring separate plans, but there’s a catch: eligibility must be confirmed within 30 days of purchase, and some appliance types or brands are excluded, leading to frustration when customers assume all devices qualify.
Cross-Platform Consensus
Universally Praised
Across Reddit, Trustpilot, and Sitejabber, the single-plan coverage emerges as the standout advantage. For households juggling multiple appliances, it’s valuable to avoid managing separate warranties. A verified buyer on Amazon noted, “it’s given me peace of mind knowing that unexpected breakdowns won’t turn into expensive surprises.” Food loss reimbursement is another high-impact benefit, especially for families—up to $250 can offset spoiled groceries during a fridge failure. Reddit user Clayton*** shared that this coverage “saved me both time and money” when his refrigerator stopped cooling and his dishwasher needed repairs weeks later.
The ease of claim submission also attracts praise. Trustpilot user Tina reported, “I was promised my replacement in 2 business days, it came in 1 day and was delivered on a Saturday. Fast service, thank you!” Such speed matters for essential appliances, where delays disrupt daily life.
Common Complaints
The biggest friction point is technician performance. Some contractors arrive promptly and resolve the issue on the first visit; others cancel, arrive late, or misdiagnose. On Sitejabber, a customer lamented, “waited 11 days for an appt, tech didn’t show… now I can wait another 8 days.” Similarly, an Amazon reviewer described six months of waiting while multiple repair visits failed to address a dishwasher drainage issue.
Replacement product concerns also surface. A Trustpilot customer said, “I gave up a $900 phone for a $60 phone for a replacement” in a mobile plan context, highlighting that appliance replacements may differ in brand or features.
Divisive Features
The $99 flat service fee is seen as fair compared to repair costs for large appliances, yet remains divisive for minor fixes. Some feel $99 is acceptable for whole-unit replacements, while others see it as steep for small repairs. Another contentious point is the laundry reimbursement cap of $25—a relief for short outages, but inadequate for longer laundromat reliance.
Trust & Reliability
Digging deeper into Trustpilot and Amazon long-term reports reveals polarizing experiences. Many long-time customers recall steady improvements in coverage and terms over the decades, with one Trustpilot reviewer noting, “thanks, Asurion, for renewing my faith in tech insurance coverage!” Yet accounts of denied claims—such as refusal to fix a dishwasher due to a past minor bug issue—propagate “scam” accusations on Amazon.
Reliability seems highest for standard mechanical/electrical failures within coverage terms, and lowest for edge cases involving damage interpretations or exclusions. Transparency around exclusions, especially pre-existing conditions or infestation claims, would likely improve trust.
Alternatives
Compared to SquareTrade, ASURION’s multi-appliance approach wins on convenience—SquareTrade requires separate contracts for each device. Analyzed by Reddit users, American Home Shield offers broader whole-home systems coverage but is more expensive and has per-claim fees, making ASURION better for appliance-only needs. Lowe’s and Home Depot plans restrict coverage to store purchases, limiting flexibility; ASURION’s retailer-agnostic model is preferred for long-term use across brands and purchase locations.
Price & Value
Community reports fix the monthly price at $34.99 plus $99 per service visit. Some Amazon plans are sold for fixed multi-year terms depending on appliance price, such as $19.99 for two years in a lower appliance price band. Given coverage for up to $5,000 annually and no claim cap, households with frequent repairs can achieve excellent value. For low-breakdown environments, the plan may be more peace-of-mind than net savings.
FAQ
Q: Does ASURION cover refrigerators and freezers?
A: Yes. Coverage includes repairs and replacements plus up to $250 food loss reimbursement per approved claim.
Q: How fast are repairs completed?
A: Many users report technician visits scheduled within days and same-week fixes, though delays occur when parts are back-ordered or technician availability is limited.
Q: Can I enroll appliances after the 30-day purchase window?
A: No. Appliances must be enrolled within 30 days of purchase for eligibility under a fixed plan; ongoing monthly Appliance+ plans can cover qualifying existing appliances with a waiting period before breakdown coverage begins.
Q: Is the $99 service fee charged on all repairs?
A: Yes, regardless of repair size, though shipping and parts are included in coverage.
Q: Are replacement appliances identical to the originals?
A: Not always. Replacements may be new, refurbished, or remanufactured with similar function but different brand, model, or aesthetics.
Final Verdict: Buy if you want one plan to cover all major appliances with easy claim filing and solid value for multi-repair households. Avoid if precise replacement matching or reliance on flawless technician scheduling is critical. Pro tip from Reddit: use ASURION’s repair network and schedule preventative maintenance early to avoid service bottlenecks.
