ASURION Appliance Protection Plan Review: Mixed Verdict
Opening with swift resolutions and unexpected reliability, the ASURION Major Appliance Protection Plan earns a conditional 7.5/10 from real-world feedback. Promised as a safety net against breakdowns and surges, it has garnered praise for rapid reimbursement and appliance fixes, but some users learned the hard way that exclusions and bureaucracy can get in the way of those promises.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claims approvals—often within minutes | Some denials due to technicalities or “improper installation” |
| Food loss reimbursement up to $250 | Service delays for parts or technician scheduling |
| Covers power surges from day one | Coverage overlaps with manufacturer warranty in first year |
| Flexible product coverage (multiple appliances, any brand) | Certain damage types excluded (cosmetic, non-functional issues) |
| Option for refund via Amazon e-gift card if repairs fail | Inconsistent communication during long repair timelines |
| No pre-registration or receipts needed | Replacement products may differ from original |
Claims vs Reality
ASURION markets its appliance plans as “hassle-free coverage” with “most claims approved within minutes.” On Reddit, some users back that up enthusiastically. Reddit user u/ksa*** remarked: “They said they could just refund me and I keep the tent…I got my money back after sending some pics…definitely not a scam.” This ease of transaction resonates with customers who value speed and minimal paperwork.
Conversely, when the process stalls, frustration can build quickly. Reddit user u/kj*** described calling with a laptop claim, only to be told there was “no record of my plan even though I could see it on my account.” Similarly, u/lfn*** reported, “It was clear to me after two hours on a chat that the company has a clear agenda of denying and delaying to avoid coverage.” These accounts suggest that while the system can be smooth, cases that deviate from the norm may be prone to lengthier disputes.
Another strong claim from ASURION is coverage for mechanical and electrical breakdowns beyond the manufacturer’s warranty. While official terms support this, an appliance owner on Reddit recounted that their microwave claim was denied because it wasn’t “properly installed” — even though they had unplugged it for safety after the glass cracked. According to them, “Following the instructions on submitting the claim…voids your claim with no ability to appeal.” This points to a gap between broad marketing promises and the specific conditions that ultimately decide coverage.
Cross-Platform Consensus
Universally Praised
Speed of resolution is one of ASURION’s most celebrated features. Trustpilot reviewer Tina shared: “I was promised my replacement in 2 business days, it came in 1 day…on a Saturday.” For families, quick fixes can be critical — as one Twitter/X user named Katie explained in a phone insurance context, getting a same-day device was “amazing.”
Portability of coverage across devices and brands also wins customers over. On Reddit, one parent explained the value bluntly: “There isn't enough allowance in their lifetimes to cover the amount of damage my kids have done to tablets and laptops… we have them on every one of their phones and tablets.” For heavy-use households with multiple appliances or electronics, consolidating coverage avoids the stacking costs of separate warranties.
Common Complaints
Slow repair timelines can sour the experience, especially for essential appliances. An Amazon reviewer of the 5-Year plan vented: “Without a functioning washing machine for almost three weeks…an extremely long and unreasonable internal approval process.” In one case, a refrigerator issue reportedly left a household waiting eight weeks for replacement parts, compounded by the loss of their case manager without notification.
Claim denials based on usage beyond “normal” also frustrate buyers. Reddit moderators advised a user that using indoor-rated cameras outside would likely void accident coverage — a detail easily overlooked when signing up. Similarly, Trustpilot reviews include complaints about receiving a less expensive substitute device, with one user stating: “Gave up a $900 phone for a $60 phone replacement…will definitely change carriers.”
Divisive Features
Food loss reimbursement for refrigerators and reimbursement for laundry services when washers/dryers are down receive mixed reactions. For some, like those who keep a fully stocked freezer, this is a solid safeguard. But others on Reddit point out the laundry reimbursement cap of $25/week may barely offset costs in urban laundromats.
Coverage overlap with manufacturer warranties in the first year is another divisive point. As one Redditor noted: “If one purchases a two-year warranty…you are only getting one year of coverage.” While overlap may serve as extra peace of mind for some, others find it redundant.
Trust & Reliability
Patterns on Trustpilot and Reddit reveal both loyal repeat customers and those alleging scam-like behavior. Long-term users have seen service quality evolve — one Trustpilot reviewer “renewed faith” after fast TV replacement, recalling decades where coverage “really didn’t cover very much” before improving.
On the other side, accusations of deliberate denial emerged in the Reddit microwave case, where step-by-step claim instructions allegedly voided eligibility. These stories highlight the importance of understanding both explicit coverage and practical claim execution.
Alternatives
ASURION Appliance+ has been compared to several competitors in user discussions:
- SquareTrade requires individual plans per appliance — less cost-effective for multi-appliance households and reportedly slower repairs.
- American Home Shield adds full-house system coverage but with service fees per claim, making it pricier for single-appliance needs.
- Home Depot/Lowe’s Plans are limited to store purchases and often expire after a few years, with slower claim processes.
- Choice Home Warranty caps coverage costs, unlike ASURION’s unlimited repairs on eligible items.
This positions ASURION well for customers seeking a rolling, all-appliance plan with no purchase location restrictions.
Price & Value
At $34.99/month (plus tax) and a $99 service fee per approved appliance claim, ASURION sits in the mid-range for extended coverage. For Amazon-purchased products under $175, individual 2-Year plans run around $19.99, with rapid reimbursement via e-gift cards.
Customers balancing multiple large appliances often find individual plan costs stack quickly, making Appliance+ economics more favorable. However, if manufacturer warranty coverage suffices and repair needs are infrequent, the monthly subscription may outpace actual usage value.
FAQ
Q: Does ASURION cover power surges?
A: Yes, from day one. This is particularly beneficial for households in areas prone to electrical spikes, preventing expensive appliance damage.
Q: Are replacements always identical?
A: Not necessarily. Some replacements may be refurbished or differ in brand, model, or color while maintaining equivalent functionality.
Q: Is coverage affected by where I purchased my appliance?
A: No, Appliance+ covers eligible appliances regardless of purchase location, unlike some store-exclusive protection plans.
Q: What happens if my claim is denied?
A: Customers can request clarification, formally appeal with additional documentation, and reference plan terms. Many disputes resolve with more evidence.
Q: How quickly are most claims processed?
A: According to multiple users, approvals often occur within minutes and replacements can arrive next day. Delays typically relate to parts availability or complex cases.
Final Verdict
Buy if you have multiple high-value or essential appliances and want consolidated coverage with strong potential for rapid claims approval. Avoid if you’re risk-averse to claim disputes over usage interpretation or expect exact replacements in all scenarios. Pro tip from the community: document your appliance’s initial condition with photos immediately after purchase — this simple step can strengthen your position if breakdowns occur.
