ASURION Appliance+ Review: Conditional 6.5/10 Verdict
Digging into the feedback, the ASURION Major Appliance Protection Plan earns a conditional verdict of 6.5/10. While many customers praise its fast claims approval, responsive technicians, and broad coverage, there’s a recurring pattern of frustration with denied claims, lengthy repair timelines, and unclear exclusions. For some, it’s a safety net that saved hundreds in repair costs; for others, it’s a source of heated disputes over what counts as “covered damage.”
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claims process, often approved within minutes | Denials over “installation” or “infestation” disputes |
| Covers multiple major appliances under one plan | Long wait times for parts/repairs reported |
| Food loss reimbursement up to $250 | Limited laundry reimbursement ($25) |
| Power surge coverage from day one | No coverage for pre-existing conditions |
| Option for replacement or Amazon e-gift card | Some feel overlap with manufacturer warranty wastes money |
| No limit on number of claims | Not all brands/models eligible |
Claims vs Reality
Marketing materials emphasize “no hidden fees, unlimited claims, and coverage for breakdowns, power surges, and wear and tear.” While that’s true on paper, user experiences reveal nuances. Reddit user reporting a built-in microwave failure said: “My claim was denied because it was not ‘properly installed’… following the instructions on submitting the claim caused the claim to be denied.” This suggests that procedural compliance can inadvertently trigger exclusions, particularly around installation status.
ASURION also touts “most claims approved within minutes.” A verified buyer on Amazon noted they were reimbursed with a gift card quickly after a claim, stating: “Asurion responded very quickly, sent me a gift card to purchase product again, resolved my needs.” Yet, multiple long-form Amazon reviews describe months-long repair cycles, especially for dishwashers, undermining the “fast fix” narrative.
Finally, the plan promises “up to $5,000 coverage per year”. In practice, Reddit and Trustpilot reports confirm high-value payouts are possible, but some claimants—like the Home Depot customer denied over a single palmetto bug—found exclusions applied in ways they felt were unreasonable. This inconsistency affects perceived value.
Cross-Platform Consensus
Universally Praised:
A recurring highlight is the simplicity of filing a claim. Trustpilot reviewer Tina shared: “Making my claim was easy and efficient… my replacement came in 1 day and was delivered on a Saturday.” For busy households, this speed means minimal disruption. Twitter user Katie echoed this with phone coverage: “The same day service is amazing!… within hours I’d get a new phone!” Though appliance repairs may take longer than mobile replacements, customers still value the straightforward online or phone claim initiation.
Coverage breadth gets strong marks from multi-appliance owners. Lifestyle blogger Clayton S. Johnson noted: “The plan covers all my major home appliances under one protection plan… more convenient than dealing with multiple warranties.” For landlords or large families, the ability to protect diverse appliances without separate contracts is a key advantage.
The food loss reimbursement resonates with those who keep stocked fridges. One Amazon reviewer pointed out that when their fridge failed, “the $250 food loss coverage was a relief,” helping offset grocery waste. Power surge coverage from day one also draws praise, particularly in areas with unstable electrical grids.
Common Complaints:
Many complaints center on denied claims due to technicalities. The microwave owner on Reddit felt penalized for unplugging the unit for safety: “They told me it was denied for not being installed correctly… because I took it out for safety.” Such cases highlight how definition of “proper installation” can be contentious.
Slow service is another sore spot. An Amazon reviewer described a dishwasher saga: “Six half days waiting for repairmen who did little or nothing… six months of hand washing dishes.” These delays often stem from part backorders or contractor scheduling, but they erode trust in the plan’s promise of convenience.
Overlap with manufacturer warranties frustrates some buyers. One Reddit commenter noted: “Coverage starts at the time of purchase… so if one purchases a two-year warranty you are only getting one year of coverage,” feeling part of their ASURION term was redundant.
Divisive Features:
The $99 service fee per claim splits opinion. For those with high-cost repairs, it’s seen as reasonable—Trustpilot reviewer David called it “a very nominal fee… the whole process was fast and easy.” But for minor fixes, some feel it’s steep relative to the monthly cost.
Preventative maintenance benefits get praise from proactive users like Johnson, who saw it as “help[ing] keep appliances running efficiently before major breakdowns.” Others, especially those who only file claims reactively, view it as an unused perk.
Trust & Reliability
Scam concerns surface in multiple forums. The Reddit microwave case and Amazon’s palmetto bug dispute both frame ASURION’s denial reasoning as unfair. One Home Depot customer concluded: “HD has since dropped Asurion & now has Allstate… stay away from their protection plan.” Such stories create a perception gap between satisfied users and those who feel wronged.
Long-term durability anecdotes, however, show sustained value for some. Trustpilot’s Dianne recounted decades of fluctuating service quality but ultimately praised the current offerings: “The first time I ever have to use it will probably pay for itself… process was so fast and easy.” This suggests that while individual service events may vary, the plan retains loyalists who’ve seen it evolve.
Alternatives
Users compare ASURION Appliance+ to SquareTrade, American Home Shield, and store-specific plans. SquareTrade requires individual plans per appliance, making ASURION’s single-plan model more cost-effective for multi-device households. American Home Shield offers broader home system coverage but at higher cost and with per-claim fees, which some see as prohibitive for small repairs.
Home Depot and Lowe’s plans limit coverage to in-store purchases, lacking ASURION’s flexibility to cover appliances bought anywhere. Choice Home Warranty focuses on whole-home systems but imposes coverage caps, unlike ASURION’s unlimited repair model.
Price & Value
At $34.99/month plus a $99 service fee per approved claim, the plan’s value hinges on claim frequency and repair costs. For high-end appliances, a single covered breakdown can offset a year’s premiums. However, buyers should note Amazon fixed-term plans (e.g., $99.99 for 3 years on a $600-$699 appliance) may be cheaper for single-item coverage.
Community tips include buying within the 30-day eligibility window and leveraging the plan for costly or older appliances more prone to breakdowns. Some advise avoiding overlap with manufacturer warranties to maximize paid coverage period.
FAQ
Q: Does ASURION Appliance+ cover refrigerators and freezers?
A: Yes, including repairs, replacements, and up to $250 food loss reimbursement per approved claim. Coverage applies regardless of purchase location.
Q: How do I file a claim?
A: Call 855-328-2847 or file online. Provide your appliance’s serial number; most claims are approved quickly, with technicians scheduled soon after.
Q: Are pre-existing conditions covered?
A: No. Breakdowns occurring before coverage starts or within the first 31 days are excluded.
Q: Can I cancel anytime?
A: Yes, with no additional charge. A pro-rata refund may be issued per terms and conditions.
Q: Is the plan worth it if I already have a manufacturer warranty?
A: Many users suggest evaluating overlap; if your appliance is new, part of the ASURION term may duplicate manufacturer coverage.
Final Verdict: Buy if you have multiple high-value appliances, live in an area prone to power surges, or want a single plan for varied brands. Avoid if you expect immediate repairs for low-cost items or are concerned about strict exclusion clauses. Pro tip from community: document installation and condition thoroughly before claims to avoid disputes.
