ASURION Tablet Protection Plan Review & Verdict 7.8/10
Digging into hundreds of user reports, the ASURION Tablet Accident Protection Plan earns a conditional verdict of 7.8/10. While many customers praise its fast claims approval and generous refund/replacement terms — sometimes even upgrading devices — the data shows notable friction in claim denials, inconsistent communication, and occasional replacement quality issues. Coverage breadth is impressive, especially for drops, spills, cracked screens and post‑warranty malfunctions, but the service experience varies sharply depending on the claim scenario.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals; some replacements shipped next-day | Some claims denied without clear explanation |
| Covers accidental damage from day one | Replacement devices not always equivalent in quality/spec |
| Includes 24/7 tech support | Confusing deductible amounts; price changes mid-process |
| Option for refund via Amazon e‑gift card if repair impossible | Delays in parts availability can stall repairs |
| No registration required for coverage to apply | Communication lapses; contradictory emails |
| Prorated refund if plan canceled after 30 days | Occasional logistic mishaps in shipping/returns |
Claims vs Reality
Marketing emphasizes immediate coverage for drops, spills, and cracked screens from the purchase date, plus mechanical/electrical failures after the manufacturer warranty period. Amazon listings highlight “no additional cost for repairs – parts, labor, and shipping included,” and “most claims approved within minutes.”
In reality, many users confirm these promises. A verified buyer on Amazon noted: “Got caught in a downpour with my tablet… filled the claim, sent it back, and a day later I had the electronic gift card. Nothing could have been better.” Reddit user u/ksa*** shared a tent warranty experience: “They refunded me and let me keep the tent… Definitely not a scam.”
However, others encountered contradictions. Trustpilot reviewer Barton described how a stolen phone claim was approved, then inexplicably denied: “They told me ‘I can’t tell you why, read your terms and conditions.’… promised a letter that never came.” This undermines the “fast and easy claims” narrative for cases flagged as program “abuse” or falling outside normal use parameters.
Cross-Platform Consensus
Universally Praised
For customers with straightforward covered incidents — cracked glass, accidental liquid damage, battery failures — the plan delivers swift resolutions. Many praised next-day delivery, like a Trustpilot user who said, “Did an online claim for my tablet… fast to ship me out a replacement.” Parents of younger children found particular value: a Reddit poster mentioned, “Having multiple school-aged kids has changed my opinion… I have them on every one of their phones and tablets,” underscoring protection against frequent accidental drops.
The option to refund via gift card resonates with Amazon buyers. One wrote: “Thankful that Assurion sent a gift card for the total of item when our item couldn’t be repaired!” For high-value devices, a replacement can arrive without haggling — a major relief for users relying on their gear for work or education.
Common Complaints
Claim denials without clear reasoning surface repeatedly. Some customers describe feeling stonewalled, as Reddit user u/lfn673q put it: “Two hours on chat… clear agenda of denying and delaying to avoid coverage.” On Trustpilot, one user reported excessive return label mishaps, “Three labels never arrived… broken link to a shipping label that didn’t exist.”
Replacement equivalency is another pain point. Several Trustpilot and ConsumerAffairs reviewers lamented receiving lower-spec or refurbished units. One said, “Replacement tablets… will not load anything… worthless.” Parts availability can also kill repair timelines. A Home Depot washer owner recounted, “Inner gasket leak… Asurion vendors do not carry it and it needs to be outsourced… cheap and non‑reliable vendors.”
Divisive Features
The Complete Protect subscription — covering multiple devices — draws contrasting opinions. Heavy Amazon shoppers value the blanket coverage; Reddit user u/kdhuthx wrote, “Totally worth it… three claims paid immediately.” Others see diminishing returns for low‑risk items or those already covered via credit cards. Deductibles and repair availability for screen replacements are divisive — some enjoy $29 iPhone repairs, others are told to pay $199 for full replacement due to “parts unavailable.”
Trust & Reliability
Long‑term users report mixed experiences. Some accounts span years of consistent, positive claims outcomes, suggesting robust operational reliability for “easy” cases. Others detail persistent delays and contradictory communications over months, even years, fueling skepticism.
Trustpilot patterns reveal a subset of complaints tied to customer service scripts and escalation dead‑ends. Barton’s detailed timeline shows how initial public replies offering help sometimes led nowhere, interpreted as “damage control spin.” Still, many first‑time claimants, especially in theft or loss scenarios, remain satisfied due to speed in reconnecting with functional devices.
Quality of refurbished replacements emerges as a reliability concern: bent SIM trays, poor battery health, or cosmetic damage have been documented. Asurion responds that replacements carry a one‑year warranty, but device equivalence varies with inventory constraints.
Alternatives
The main competitor mentioned by users is AppleCare for iPads — often more expensive, but integrated with Apple’s repair infrastructure. Some Reddit users compared costs: AppleCare for an $799 iPad vs Asurion’s $80 two‑year plan with broader accidental damage coverage. However, Apple’s service generally guarantees OEM parts and quality repair, which matters to customers wary of refurbished replacements.
Credit card extended warranties are another alternative for mechanical/electrical failures, though they rarely cover accidental damage. For non‑portable or low‑risk tech, users often skip Asurion coverage entirely.
Price & Value
eBay listings suggest the ASURION 2-Year Tablet Accident Protection Plan resells around $39.99–$89.99 depending on device price tier, indicating stable secondary-market value. The resale appeal comes from transferable coverage on eligible products purchased within 30 days.
Community buying tips include leveraging Complete Protect if buying multiple electronics, and reserving single-device plans for high-replacement-cost tablets, especially those with fragile glass screens. Given inconsistent claim experiences, plan purchase is favored for households with kids or accident-prone environments, less so for infrequently used devices.
FAQ
Q: Does the plan cover drops from the start?
A: Yes. Coverage for drops, spills, and cracked screens begins on the date of plan purchase, immediately supplementing the manufacturer’s warranty.
Q: Are refurbished replacements common?
A: Yes, inventory constraints mean Asurion may use “certified-like-new” devices. While functional, they may differ in specs or appearance from the original.
Q: Do I need to register my device to be covered?
A: No registration is required; coverage links automatically to your Amazon order when bought together or within 30 days.
Q: How fast are claims processed?
A: Many report approval within minutes and next-day delivery, but complex claims or repair delays can extend timelines to weeks.
Q: What happens if repair parts are unavailable?
A: Asurion may offer full replacement, refund, or gift card; however, delays are common if vendors can’t source required parts promptly.
Final Verdict: Buy if you have a high-value tablet in an environment prone to drops or spills, especially with heavy daily use or multiple family members. Avoid if you expect OEM repair quality or have alternative coverage via AppleCare or credit cards. Pro tip from the community: document the original condition of your device with photos upon receipt — it can smooth claim approval and prevent disputes over “pre‑existing damage.”
