ASURION Office Equipment Plan Review: Verdict 8.6/10
A 70-inch TV replaced in under a week, a $250 tent refunded without returning it, and a broken laptop swapped for cash value within days — these experiences fuel the reputation of the ASURION Office Equipment Protection Plan, which earns a solid verdict of 8.6/10 from user consensus. Many customers call it “worth every penny,” while others warn of confusing exclusions and claim denials, especially for damage outside “normal use.”
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claims approvals (minutes to days in many cases) | Some claims denied over vague exclusions like “wear and tear” |
| Amazon e-gift card refunds enable immediate replacement | Indoor/outdoor use disputes can void coverage |
| Covers power surges, mechanical/electrical failures after warranty | Claim registration not clearly explained upfront |
| Tech support available 24/7 | Customers report occasional delays in service turnaround |
| Parts, labor, and shipping included | Refunds are in Amazon credit, not cash |
| Low cost compared to device replacement | Service fee for items $500+ can be unexpected |
| Multi-device subscription option offers broader protection | Some devices excluded (phones, consumables, accessories) |
Claims vs Reality
Marketing promises an “easy claims process” with most approvals in minutes, starting from power surge coverage “day one” and malfunctions after the manufacturer warranty. For many, this holds true. A verified Amazon buyer noted: “Within 24hrs of submitting our warranty, we had the replacement money in a gift card and a postage free return label.” Reddit user u/ls8rc4v shared: “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.”
But gaps appear when damage falls outside defined coverage terms. Reddit user u/k5epn5y cautioned that “these ‘insurance’ plans…commonly deny coverage due to nebulous terms like ‘wear and tear’.” A Trustpilot reviewer described eight repeat information requests for a drone claim, calling the process “a rip-off.”
Asurion also advertises 24/7 expert tech help, and for tech troubleshooting many users are satisfied. One Trustpilot user recounted a streamlined five-minute claim and next-day repair shop drop-off. Yet for non-technical support like plan registration, some customers felt left in the dark. On Amazon, one reviewer advised: “After you purchase the plan go directly to their website and register…no where does it tell you to do this.”
Cross-Platform Consensus
Universally Praised
Across Amazon, Reddit, and Trustpilot, the most consistent praise is for quick reimbursement. The story of u/ksae2vb getting a tent refund after simply sending photos is echoed by Amazon reviewers who “had my money back on the same day” after UPS drop-off. This benefits time-sensitive users — small businesses replacing failed printers without downtime, parents replacing kids’ wrecked tablets mid-school term.
Power surge coverage from day one is another standout. This reassures customers in storm-prone regions. One Amazon 3-year plan holder was thrilled their ash vacuum cleaner was replaced after sparks flew at year three: “I am so thankful to be able to replace it.”
Common Complaints
Claim denials over usage outside “normal use” frustrate buyers. A Reddit user planning to use indoor-only security cameras outdoors was told coverage wouldn’t apply, even under a porch roof. Several Amazon users found registering plans difficult — missing initial emails, spam folder misfires, or broken web interfaces — making some fear claim trouble later.
Service delays appear sporadically. Quora’s expert review noted that “occasional delays in service resolution…took longer than expected.” This mainly affects users needing continuity in office workflows, such as printer-heavy operations.
Divisive Features
The Amazon credit-only refund system divides opinion. For Prime-heavy shoppers, it’s instant usability. For others, lack of cash reimbursement feels restrictive. The multi-device “Complete Protect” subscription at $16.99/month garners praise from high-volume buyers like Reddit user u/kdhuthx: “We have made three claims and they were paid immediately. It’s been totally worth it,” but offers less appeal to occasional electronics buyers.
Trust & Reliability
While most Trustpilot and Sitejabber stories attest to professionalism and adherence to terms — “integrity is a lost cause with most businesses but this one has plenty!” — skepticism persists. Some accuse Asurion of “finding any excuse to not honor their claims” and bouncing responsibilities between Amazon and Asurion.
Long-term users report durability of coverage over years. An Amazon reviewer who bought six plans found 2/3 unused but counted the used ones as “100% return.” Secure handling of returned devices is addressed; one user worried about personal data on a shattered laptop, and Asurion assured vault storage and destruction.
Alternatives
In Reddit comparisons, standard credit card extended warranties rival Asurion for low-failure items, often at no extra cost. SquareTrade is mentioned on Amazon as having a friendlier registration process. But SquareTrade may lack Asurion’s multi-device subscription option and immediate Amazon integration.
Price & Value
Pricing varies by device cost — listed at $78.99 for a $450-$499.99 item on Amazon, with eBay showing $109.99 for laptops in this range. Community tips include buying plans alongside high-value, high-repair-cost products, where payout likelihood offsets cost: robot vacuums, multifunction office printers, laptops under heavy daily use.
Resale value unaffected, but since refunds are Amazon credit, value retention hinges on continued shopping habits. As one Trustpilot customer put it, “the monthly charge is better than the replacement cost for a new game console, iPad, laptop.”
FAQ
Q: Does coverage start immediately?
A: Tech support begins day one, but coverage starts after 31 days from enrollment. Power surges are covered from day one for individual product plans.
Q: Are phones covered under the Office Equipment plan?
A: No, mobile phones are excluded. They require separate mobile protection.
Q: How are refunds issued?
A: Typically as Amazon e-gift cards equal to the purchase price, enabling instant rebuy on Amazon.
Q: What counts as “normal use”?
A: Usage as intended by manufacturer — e.g., indoor devices outdoors likely voids coverage.
Q: Is registration required?
A: Plans bought with eligible products auto-link to orders, but manual registration is recommended to smooth claim filing.
Final Verdict: Buy if you are an Amazon-heavy shopper with high-value electronics or office gear and want fast replacement credit. Avoid if your usage risks falling outside “normal use” definitions or you prefer cash refunds. Pro tip from community: keep purchase receipts, plan confirmations, and photos of the product at delivery — evidence speeds claim success.
