ASURION Office Equipment Plan Review: 8.5/10 Verdict
Digging into thousands of real user reports, the ASURION Office Equipment Protection Plan emerges as a service that delivers fast claim resolution and broad coverage for many, while also frustrating some with denials tied to policy fine print. Across Amazon, Reddit, Trustpilot, and Sitejabber, the pattern is clear: when claims fall within covered scenarios, turnaround is impressively quick; when they fall into exclusions, disappointment is sharp. On balance, user sentiment lands at 8.5/10 for value and reliability, with caveats around understanding the terms before purchase.
Quick Verdict: Conditional — Excellent for high-value, accident-prone gear; less useful for low-cost or already well-covered items.
| Pros | Cons |
|---|---|
| Fast claim processing — many within 24-48 hours | Claims denied for excluded issues like pre-existing damage |
| Full purchase price refunds (often via Amazon gift card) | Confusion over coverage start dates and eligibility |
| Covers mechanical/electrical failures after manufacturer warranty | Service fees for items over $500 |
| Free shipping for repairs | Limited to products purchased on Amazon |
| 24/7 tech support included | Some reports of poor communication on denials |
| Multi-device options via Complete Protect | Occasional delays in repair turnaround |
| Refunds original purchase price, not depreciated value | Price higher than some competing warranties |
Claims vs Reality
Marketing materials promise “repairs, parts, labor, and transport” with “most claims approved within minutes.” For many buyers, this holds true. A verified Amazon customer noted: “Within 24hrs of submitting our warranty, we had the replacement money in a gift card and a postage free return label.” Similarly, Trustpilot reviewers consistently highlighted replacements arriving “within a couple of days.”
However, Reddit discussions reveal a gap in expectations. Reddit user u/lfn673q complained: “It was clear to me after two hours on a chat that the company has a clear agenda of denying and delaying to avoid coverage.” Common denial triggers include damage occurring before plan purchase, manufacturer warranty overlap, or scenarios outside “normal use.”
Another claim — “expert tech help 24/7” — plays out positively for those needing setup or troubleshooting, with Sitejabber users praising technicians who “fixed it in less than 10 minutes” and “made filing a claim fun.” Yet, for complex hardware failures, some still faced delays, especially when parts were backordered.
Cross-Platform Consensus
Universally Praised
One standout benefit is the speed of resolution when coverage applies. Trustpilot’s Christopher shared: “I did everything requested… boom… I was told I would receive the full $249.99 on a gift card.” Redditor u/ksaE2vb recounted getting a tent refund “after sending some pics,” while Amazon buyers described same-day refunds after UPS drop-off.
For professionals and families with heavy tech use, the plan’s accidental damage protection on portable devices is a lifesaver. A Trustpilot review told of a cracked Samsung tablet screen replaced “simpler and faster” than expected, while a Reddit parent admitted, “There isn’t enough allowance in their lifetimes to cover the amount of damage my kids have done to tablets and laptops.”
The decision to refund original purchase price — not depreciated value — is especially valued. An Amazon reviewer with a $499 monitor received the full $500 back two years later, despite its market value dropping to $380.
Common Complaints
Denial frustration is the most consistent complaint. Reddit user u/kjtonjm reported a missing plan record: “They had no record of my plan even though I could see it on my account.” Others cited vague terms like “wear and tear” used to reject claims. Trustpilot’s Guillermo accused the company of “find[ing] any excuse to not honor their claims.”
Service fees for items over $500 ($99) irked buyers who expected “no additional costs for repairs.” Some also noted delays — a Sitejabber user described a computer returned “destroyed” after two repair attempts, while others faced weeks-long waits for parts.
Divisive Features
Multi-device coverage via Complete Protect earns praise from frequent Amazon shoppers. Redditor u/kdhuthx said, “We have made three claims and they were paid immediately. It’s been totally worth it to us.” Yet, others find individual plans more straightforward, avoiding monthly fees and eligibility confusion.
Price perception varies: one Amazon reviewer canceled a plan because it was “more expensive than Best Buy’s warranty program for 4 years,” while others saw “money well spent” for hassle-free replacements.
Trust & Reliability
Scam concerns surface in isolated but intense accounts. Sitejabber’s “Asurion is a scam” post detailed a damaged Dell desktop returned in worse condition. While Asurion responded and offered resolution, such stories fuel skepticism.
Long-term users counter this with reliability narratives. Trustpilot’s Bill described years of consistent service: “They stand behind their word and do exactly what they say they are going to do.” Many report multiple successful claims over several years, building trust through repeated positive experiences.
Alternatives
The main competitor mentioned is Amazon Protect. According to History Tools analysis, Amazon Protect offers lower one-time rates and no deductibles, but shorter coverage (2–2.5 years) and fewer extras like tech support or data recovery. Asurion wins on coverage length, brand range, and faster claim resolution, but at a higher price.
Price & Value
Plan costs range from under $10 for low-priced items to over $100 for high-value gear. Community buying tips center on matching plan cost to replacement risk: high-value, accident-prone devices (gaming monitors, tablets, appliances) justify the spend; low-cost or already-covered items do not.
Fakespot analysis warns of “limited coverage for Prime members” and urges reading terms before purchase. Some buyers offset plan costs by leveraging family usage — multiple claims in a household make subscription models especially cost-effective.
FAQ
Q: When does coverage start?
A: Tech support begins immediately; repair/replacement coverage starts on day 31. Claims cannot be filed before this.
Q: Are mobile phones covered?
A: No, mobile phones are excluded from Office Equipment plans. They require separate mobile protection.
Q: How are claims paid out?
A: Most are refunded via Amazon gift card for the original purchase price, or the item is replaced. Shipping is covered.
Q: What happens if my plan overlaps with manufacturer warranty?
A: Asurion will direct you to the manufacturer during its active warranty period; coverage applies after that expires.
Q: Is accidental damage always covered?
A: Only on portable devices. Stationary items are covered for mechanical/electrical failures, not drops or spills.
Final Verdict
Buy if you own high-value, accident-prone office equipment or electronics purchased on Amazon, and want quick, full-value refunds on covered claims. Avoid if your gear is already well-covered or low-cost relative to the plan price. Pro tip from the community: document your device’s condition at purchase and keep all receipts — it can mean the difference between instant approval and a frustrating denial.
