ASURION Laptop Protection Plan Review: Conditional Buy Verdict
Digging into hundreds of cross-platform reviews for the ASURION Laptop Protection Plan, a striking pattern emerges: while many customers describe smooth claims and generous reimbursements, others recount frustrating denials and even damage during repairs. Based on aggregated feedback, the plan earns a 7.8/10 — strong for high-risk devices and accident-prone households, but conditional for cautious users who rarely need repairs.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claims approval; some resolved within days | Reports of claim denials over “wear and tear” or usage outside terms |
| Full purchase price reimbursement in gift cards or cash if unrepairable | Occasional complaints of damage caused during repair process |
| Covers drops, spills, cracked screens from day one | Depreciation may apply to multi-year plans |
| 24/7 expert tech support | Customer service phone lines sometimes hard to reach |
| No extra costs for parts, labor, shipping | Some repairs downgraded components without notice |
| Easy online claim filing | Marketing promises sometimes differ from actual claim handling |
| Peace of mind for households with kids or multiple portable devices | Must enroll within specific time windows |
Claims vs Reality
Marketing promises extensive coverage — “drops, spills, and cracked screens covered from day one” — and a “quick, easy claims process.” On paper, this means instant protection against accidental damage and mechanical failures after the manufacturer’s warranty lapses.
In reality, many users say these claims hold up. A verified Amazon buyer noted: “Filing process could not have been easier and before I knew it, we had the computer back and fixed!” Reddit user u/ls8rc4v echoed, “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.”
However, there are notable gaps. One Trustpilot reviewer complained: “They deny claims left and right and never actually help when you need them… made me jump through hoops for nothing.” Another Amazon reviewer warned of damage during repairs, stating that Asurion returned their laptop with scratches and an inferior replacement keyboard after fixing a hard drive.
The claim of “most claims approved within minutes” is partially supported — several Trustpilot users reported resolutions in under 48 hours — but others experienced delays of 3-4 weeks or repeated calls to move the process forward.
Cross-Platform Consensus
Universally Praised
Fast reimbursements stand out as the most celebrated feature. Reddit user u/ksaevb shared: “Bought a $250 tent… they could just refund me and I keep the tent… got my money back after sending some pics.” This speed is echoed in Trustpilot where a customer reported getting a new TV within five days of approval.
For households with children, coverage for accidental drops is invaluable. As one Amazon reviewer put it, “Our daughter dropped and cracked the Chromebook screen… we got a credit for the full price plus a refund on the warranty cost.” Parents often highlight reduced stress when devices inevitably get damaged.
24/7 tech support also earns praise from less tech-savvy owners. Quora contributors note the benefit of having “instant access to experts who can troubleshoot issues, walk you through fixes, and even help with setup.”
Common Complaints
The most frequent frustration involves claim denials over “wear and tear” or “usage outside normal conditions.” On Reddit, a user questioning outdoor use for indoor security cameras was told this would “fall outside of normal use,” nullifying coverage.
Some repairs introduced new problems. An Amazon reviewer detailed how their GPU was downgraded during a motherboard replacement without prior notice. They eventually received reimbursement, but only after multiple contacts.
Customer service accessibility is another pain point. One Reddit user said, “Had to call… they had no record of my plan even though I could see it on my account.” Trustpilot complaints cite long processing times and difficulty finding phone numbers.
Divisive Features
Depreciation policy splits opinion. While individual product plans often reimburse full purchase price, multi-year coverage may pay “fair market value” at claim time. For expensive laptops, this can mean a payout below replacement cost.
Some users love the Amazon Complete Protect subscription model. Reddit user u/kdhuthx reported: “We have made three claims and they were paid immediately. It’s been totally worth it to us.” Others argue extended warranties are “very rarely worth it” due to exclusions and vague definitions.
Trust & Reliability
Scam concerns surface in pockets of discussion, particularly around aggressive claim denials. One Trustpilot reviewer labeled Asurion Home+ “a complete nightmare” after multiple failed claims for TVs. Reddit threads occasionally accuse the company of deliberate delays.
Yet, long-term durability stories exist. Several Amazon buyers describe multi-year coverage paying off on the very last days of their term, such as a laptop dropped four days before coverage ended and repaired “better than new.” Others report multiple successful claims over years, fostering continued loyalty.
Alternatives
Quora comparisons highlight SquareTrade and Mulberry as competitors. SquareTrade is cheaper but limits the number of claims; Mulberry offers broader online purchase coverage for $9.99/month. AppleCare is pricier and limited to Apple products. Asurion’s edge lies in unlimited claims, accident coverage from day one, and multi-device subscriptions.
Price & Value
Prices vary from around $73.99 for a 2-year laptop plan in the $600-$699 range to $229.99 for 4-year coverage on $1500-$1999 laptops. Subscription models like Complete Protect run $16.99/month, covering multiple devices.
For high-value laptops, users find $100-$200 for multi-year coverage worth it if they expect accidental damage or costly repairs. Reddit consensus suggests avoiding plans for low-cost, low-risk electronics unless bundled with other purchases.
FAQ
Q: Does Asurion reimburse the full purchase price?
A: For many single-product laptop plans, yes, if repair isn’t possible. Subscription plans may use fair market value, which could be less than the original price.
Q: How quickly are claims processed?
A: Some users report approvals within minutes and replacements in under a week. Others cite delays up to 3-4 weeks, especially if documentation is incomplete.
Q: Is accidental damage covered from day one?
A: Yes, for portable devices like laptops, drops, spills, and cracked screens are covered immediately upon plan purchase.
Q: Do I need to register my product?
A: No, purchase through Amazon automatically links the plan to your order. Registration is optional for storing receipts.
Q: Can components be downgraded during repair?
A: Rarely, but it has happened. One Reddit user’s GPU was downgraded; they later received reimbursement after parts weren’t available.
Final Verdict
Buy if you have a high-value portable laptop, kids in the household, or a history of accidental damage — you’re most likely to benefit from quick claims and full reimbursements. Avoid if you have inexpensive tech, already get extended coverage via credit cards, or use devices strictly in safe environments. Pro tip from Reddit: always document your device’s condition with photos at purchase to strengthen future claims.
