ASURION Home Improvement Plan Review: Conditional 8/10
Opening with a surprising finding: despite aggressive marketing promises and glossy coverage claims, ASURION Home Improvement Protection Plan earns a solid 8/10 from cross-platform user feedback—but only if buyers understand its limitations. While many customers celebrate “super easy” claims and “next day replacements,” others warn of frustrating exclusions and tedious return processes for large items. The verdict? Strong value for everyday electronics and mid-sized home tech, but conditional for bulky or pre-existing issues.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claims approval—often within minutes | Large items may require disassembly and expensive shipping |
| Coverage includes drops, spills, power surges | Pre-existing conditions excluded |
| Replacements or Amazon e-gift cards if repair not possible | Some reports of denied claims for minor physical damage |
| Polite, helpful customer service | Claims process cumbersome for oversized products |
| Competitive premium pricing | Certain plans begin coverage only after manufacturer’s warranty expires |
| Multiple devices covered under Home+ | Confusion over what’s truly included |
| High satisfaction for electronics protection | Deductibles on some plans can add cost |
Claims vs Reality
ASURION markets its 4-year plans as “no additional cost” protection with parts, labor, and shipping included. The promise of a “most claims approved within minutes” process is backed by numerous Amazon reviewers. A verified buyer noted: “I can’t believe how easy it was to make a claim when my pool cover pump died. I had an Amazon gift card for the amount equal to what I paid within 10 minutes.”
However, reality can be less convenient for certain products. One Amazon customer warned that for large items like patio heaters, “they require you to ship the items back and provide the box… had to spend a couple of hours disassembling them (including drilling out some corroded screws).” This reveals a gap—what’s “easy” for small electronics can be a logistical headache for bulky goods.
ASURION also emphasizes coverage from day one for certain damages, but several Reddit reports about Verizon Protect Home (run by Asurion) allege claims denial for “even the slightest little dent or scratch.” A self-described tech coach cautioned: “They inspect your broken device for any speck of dust or bent wire… trust me it will get denied.”
Cross-Platform Consensus
Universally Praised
Across Amazon, Trustpilot, Reddit, and Twitter, fast claim resolutions stand out as the most celebrated feature. For portable electronics, turnaround can be astonishingly quick. Reddit user feedback includes: “I filled out a claim form and literally the next day I had a new iPad.” Another customer shared: “My TV stopped working… had a new TV all within the same week.”
Families with heavy tech usage find Asurion Home+ particularly valuable. A parent with “5 kids” praised: “We get a lot of wear and tear on our devices… when a device was deemed unfixable… the device was reimbursed just like advertised.” For these households, the ability to cover multiple devices under one plan reduces both cost and stress.
For small to mid-sized home improvement products, the Amazon consensus is glowing. A verified buyer recounted replacing a malfunctioning yard lamp with “a refund in a matter of hours which wasn’t expected.” Another said: “We purchased a tiller… we were able to replace it with a new one. We purchased the protection plan again for this tiller.”
Common Complaints
Large, heavy items can turn the “easy claims process” into a logistical burden. As one Amazon reviewer explained, patio heater claims meant “finding a box and foam big enough to ship.” These challenges disproportionately affect buyers of oversized outdoor equipment.
Another recurring frustration is coverage exclusions. Reports from Reddit’s Verizon Protect Home thread accuse Asurion of denying claims over minor wear, with one insider alleging, “We lie about bundling it with free services you already have… your equipment will never wear out on its own, and anything caused by any kind of outside physical force will disqualify it.”
Shipping costs can also erode the value. An Amazon customer who received a refund for a microwave still complained: “It cost me $16 to send it to them via UPS… they charged me $16 for a box and $1.50 extra to print the shipping label.”
Divisive Features
The Amazon e-gift card replacement option divides opinion. Some love the flexibility—one buyer said, “Full refund on my Amazon card”—while others prefer direct product replacement. Fakespot reviewers noted: “I would prefer a replacement instead of a gift certificate.”
Coverage breadth under Home+ is applauded by tech-heavy households, yet some users find monthly fees high relative to their claim frequency. One Trustpilot review admitted skepticism until needing a repair, but still questioned the $24 monthly cost plus deductibles.
Trust & Reliability
Trustpilot and Reddit feedback reveal both trust and skepticism. Long-term users often renew coverage after smooth resolutions. One customer recalled replacing two TVs easily: “They made the process very easy.”
However, insider Reddit accounts allege sales tactics targeting vulnerable customers, with claims of misleading bundling and unnecessary upsells. The PSA post warns: “Most of the time we sell it to people who never needed it and never will use it.”
Durability stories suggest Asurion delivers when products genuinely fail within coverage. Amazon buyers detail claims “3 years after purchase” being honored swiftly. Yet, pre-existing condition exclusions mean buyers must enroll before any hint of malfunction.
Alternatives
Own Your Own Future’s guide compares Asurion Complete My Home to Old Republic Home Protection, American Home Shield, and First American Home Warranty. While Asurion scores highly for electronics and appliance coverage, competitors may offer broader system protection or lower service fees for HVAC and plumbing.
Old Republic appeals to homeowners seeking long-term coverage for major systems. American Home Shield’s flexibility in plan design offers tailored protection, potentially avoiding some Asurion exclusions. First American’s optional coverage for pools and spas could be more comprehensive for certain households.
Price & Value
Amazon listings show varied plan prices depending on product value—from $7.99 for $30-$39.99 items to $169.99 for $1,250-$1,499.99 items. Home+ runs $34.99/month with up to $5,000 annual coverage. For frequent tech users or households with multiple devices, the per-item cost under Home+ can be competitive.
Community advice suggests buying coverage for high-risk electronics and tools, but skipping for low-value or rarely used items. One Amazon reviewer summed it up: “A must have on expensive purchases… cheap insurance on expensive items.”
FAQ
Q: Does ASURION cover accidental damage?
A: Yes, for certain portable products under Home+ and select plans, drops, spills, and cracked screens are covered from day one.
Q: How quickly are claims processed?
A: Many users report resolution within minutes to hours. One buyer received an Amazon gift card refund “within 10 minutes” of claim approval.
Q: Are large items covered the same way as small electronics?
A: Coverage applies, but shipping and disassembly may be required, adding time and cost for oversized products.
Q: Can I get a replacement instead of a refund?
A: Often yes—if repair isn’t possible, Asurion may send a replacement or an Amazon gift card for the purchase price.
Q: Are pre-existing issues covered?
A: No, coverage begins after purchase and excludes malfunctions existing before plan start.
Final Verdict: Buy if you’re a tech-heavy household or regularly purchase mid-priced home improvement items that risk wear and tear. Avoid if your primary coverage need is for oversized equipment or items already showing signs of failure. Pro tip from community: Keep receipts and documentation ready—claims are fastest when paperwork is complete.
