ASURION Furniture Protection Plan Review: Worth Buying?
A Reddit user summed it up in one sentence: "We have made three claims and they were paid immediately. It’s been totally worth it to us." That makes the ASURION Furniture Protection Plan stand out in a market where warranty plans often get a bad reputation. Based on aggregated reviews, it scores a 7.8/10, driven by its quick claims process but tempered by occasional communication delays and disputed payouts.
Quick Verdict: Conditional buy — excellent for high-value, high-risk items, but research the policy exclusions before committing.
| Pros | Cons |
|---|---|
| Fast online/mobile claims process with approvals "within minutes" | Some users report claim denials over “wear and tear” wording |
| Full Amazon e-gift card refund if repair isn't possible | Occasional delays in sending plan confirmation emails |
| Coverage for rips, tears, seam separation, & mechanical failures | Payout amounts can be based on original price, not current replacement cost |
| Can be bundled for multiple items with Complete Protect | Certain damage types fall outside "normal use" (e.g., indoor items outdoors) |
| No deductibles, parts/labor/shipping included | Confusion over plan linking/registration when bought separately |
Claims vs Reality
Marketed as an “easy claims process” with “most claims approved within minutes,” ASURION promises speed and simplicity. Reddit user u/ksa*** confirmed: "I told them my tent leaks in seven places and would be happy with a replacement; they just refunded me after sending some pics." Twitter reactions echo this with: "The process was super easy and they took care of me in less than 15 minutes."
However, there are notable exceptions. While ASURION says you “pay nothing for repairs – parts, labor, and shipping included,” some buyers feel actual payout structures can underdeliver. One verified buyer on Amazon was disappointed: "They offered to pay less than half of what it would cost me to order a new one… all they were willing to offer was the pre-tax amount I originally paid." This gap often comes into play when product prices rise post-purchase.
Coverage for “stains, rips or tears, seam separation” has clear appeal for furniture owners, and multiple Amazon reviewers highlight successful claims for broken loungers and torn chairs. Yet, Reddit threads warn that exclusions like “pre-existing damage” and “cosmetic damage” remain sticking points for denied claims. One frustrated commenter put it bluntly: "They have a clear agenda of denying and delaying to avoid coverage."
Cross-Platform Consensus
Universally Praised
Speed is the standout virtue. Many customers across Amazon, Staples, Reddit, and Twitter describe claims processed in under a day, and in some cases, monetary refunds landing within hours. Outdoor furniture owners particularly benefit—Twitter user feedback confirms one lounger owner received "a full Amazon credit" after damage nearly three years into ownership.
Families with children are a key demographic seeing value. A Reddit parent shared: "There isn't enough allowance… to cover the amount of damage my kids have done to tablets and laptops alone." For them, the plan’s high replacement rate matters more than small payout discrepancies. On Staples’ platform, Kenneth C. was effusive: "I will always purchase Asurion protection if offered! Great customer service!"
The e-gift card payout model also appeals to heavy Amazon shoppers. A Reddit user explained: "We have made three claims and they were paid immediately." This bypasses waiting for repair completion, letting replacements be ordered directly.
Common Complaints
The most frequent frustration revolves around missing confirmation emails or slow plan activation. A 1-star Trustpilot review captures the irritation: "15 days after ordering… the product arrived but the protection plan has not." On Twitter, another complaint detailed four separate calls over a mailing label/reimbursement with no resolution.
Payout methodology is another sore spot. Those expecting reimbursement at current replacement value sometimes feel shortchanged when ASURION adheres to the original purchase price. One Amazon customer noted the real-world effect when costs double over eight months: "They only paid the pre-tax amount I originally paid."
Pre-existing damage and “normal use” limitations lead to scenarios like an indoor camera placed outdoors not being covered. Several Reddit responses clarify this is expected under warranty terms, but it remains a disappointment for buyers not reading fine print.
Divisive Features
The Complete Protect subscription at $16.99/month attracts mixed responses. Supporters cite broad coverage for “major appliances, furniture, toys, and personal care items” as cost-efficient for multi-item households. Skeptics view it as unnecessary redundancy if credit card benefits already extend manufacturer warranties.
The auto-linking of individually purchased plans to Amazon orders is praised for convenience. But when purchased separately, some buyers misunderstand the 30-day eligibility window, leading to confusion during claims.
Trust & Reliability
While many buyers trust ASURION wholeheartedly—Michelle D. on Staples said, "Purchasing a protection plan with Asurion is worth every penny"—others remain cautious. Reddit stories about claims “denied to avoid coverage” stir skepticism, especially among first-time warranty buyers.
Long-term patterns from repeat customers show ASURION delivers value in multi-year scenarios, especially for items prone to mechanical wear. Twitter testimonials about outdoor pool cleaners failing after two years and being fully refunded highlight the company’s willingness to honor claims when terms are met. The problem lies less in service breakdown and more in interpretive wriggle room around coverage scope.
Alternatives
Staples’ own in-store furniture protection plans, also powered by ASURION, operate similarly but allow claims via asurion.com/staples. Users praise this channel for ease, though Amazon integration is better for e-gift card speed.
Credit card extended warranty benefits can be more favorable for electronics or appliances, covering the actual replacement cost rather than original purchase price, but these lack the accidental damage and fabric coverage furniture owners may need.
Price & Value
Across eBay and Amazon listings, ASURION furniture plans span from $6.99 for low-tier items to ~$55 for high-value ($350-$399.99) purchases. A notable holiday deal showed $54.99 vs. $449.99 list—though these "list" prices are marketing artifacts.
Community advice leans toward purchasing for high-repair-cost furniture and outdoor pieces subject to weather damage. Heavy Amazon users also gain value from the quick e-gift card model. One frequent buyer put it simply on Reddit: "We buy so much on Amazon already."
FAQ
Q: Does ASURION cover outdoor use of indoor furniture or devices?
A: Generally no—damage outside “normal use” is excluded. Using an indoor camera outdoors, even under a porch, would likely void coverage.
Q: How fast can I expect claim approval?
A: Many report online claims approved within minutes, with e-gift cards issued in hours. Delays happen mostly with documentation mismatches or technical errors.
Q: What if I never receive my protection plan email?
A: Contact ASURION or Amazon support. Some buyers wait over two weeks without delivery until manually requesting it.
Q: Is Complete Protect subscription worth it?
A: Best for households with multiple eligible items bought on Amazon annually. Offers broad coverage but requires monthly payments.
Q: Will I get reimbursed at current market value?
A: Typically not—payouts match your original purchase price, which can be less than current replacement costs.
Final Verdict: Buy if you own high-value furniture or outdoor pieces with realistic wear-and-tear risks; avoid if you expect coverage for misuse or price inflation. Community tip: Photograph your product upon delivery and save confirmation emails to sidestep disputes.
