ASURION Furniture Protection Plan Review: Buy or Skip?
A verified buyer on Amazon summed up the appeal of the ASURION Furniture Protection Plan simply: “The process was super easy and they took care of me in less than 15 minutes. Wow, great customer service experience!” With average ratings ranging from 3.8 to 4.4 stars across different plan tiers, the coverage has won loyal fans — and its fair share of detractors. Based on aggregated feedback, it earns a 7.9/10 for effectiveness in furniture and household product protection.
Quick Verdict: Conditional buy — excellent for high-value furniture prone to wear, but customer service inconsistencies can frustrate.
| Pros | Cons |
|---|---|
| Easy online or phone claim submission | Reports of long email confirmation delays |
| Full purchase price refund via Amazon e-gift card if repair isn’t possible | Occasional claim denials over “wear and tear” ambiguity |
| Coverage includes stains, rips, seam separation, mechanical failures | Some users only receive partial reimbursements despite price increases |
| No deductible, free shipping for repairs | Communication issues during claims follow-up |
| Flexible plan purchase (with product or within 30 days) | Eligibility gaps for outdoor use on indoor-rated items |
| Expanded repair network for quicker turnaround | Must document product condition well to avoid disputes |
| Positive long-term reliability stories | Customer service hold times can be lengthy |
Claims vs Reality
Marketing promises from ASURION highlight a “fast and easy claims process” with “most claims approved within minutes.” While multiple buyers confirmed these quick turnarounds — one Amazon review noted, “After submitting the claim online with a few photos it was approved and we received a full Amazon credit” — delays also emerged. A Trustpilot reviewer warned, “It is 15 days after ordering… product has arrived but the protection plan has not” in reference to the confirmation email.
Another claim, “If repair isn’t possible, we’ll send you an Amazon e-gift card for the purchase price,” aligned with happy stories from Reddit user u/ksaE2vb: “They could just refund me and I keep the tent… I got my money back after sending some pics.” But this benefit faltered when prices increased over time — one Amazon customer complained their replacement offer “was the pre-tax / pre-shipping amount I originally paid” even though the current price was double.
The promise of broad coverage for defects, stains, and mechanical failures after the manufacturer warranty also proved conditional in practice. Reddit user u/k5epn5y noted that items can be denied for “nebulous terms like 'wear and tear' or 'abuse'” despite perceived normal use.
Cross-Platform Consensus
Universally Praised
For those replacing high-value furniture, the plan’s appeal is peace of mind. Amazon reviewers spoke of lounge chairs snapping after years of steady use — within days of filing, they had funds to buy replacements. Staples customers echoed similar satisfaction: Kenneth C. said, “I will always purchase Asurion protection if offered! Great customer service!” Frequent Amazon shoppers on Reddit valued the Complete Protect subscription, like u/kdhuthx: “We have made three claims and they were paid immediately.”
Professional service speed was repeatedly praised. Asurion’s own customer base reported “same day service” and replacements arriving “in less than 24 hours” after claim approval, a strong advantage for those who can't afford prolonged downtime or gaps in furniture usability.
Common Complaints
Gaps in communication took center stage in customer frustrations. One verified Amazon buyer described calling “4 times and have neither a mailing label or a reimbursement… the Asurion people were polite but nothing came out of it.” Another Trustpilot review outlined difficulty correlating warranty records with Amazon accounts: “They had no record of my plan even though I could see it on my account.”
The most vexing issues seemed to hit when demands fell outside normal coverage. Items intended for indoor use but deployed outdoors — such as security cameras on porches — were deemed outside “normal use” by Reddit moderators. This left buyers realizing too late that environment-specific limits could nullify the plan entirely.
Divisive Features
Price protection in the form of refunding “the purchase price” was lauded when market prices stayed flat, but infuriating when inflation struck. Several buyers expected replacements at current Amazon pricing; instead, they were reimbursed original amounts that no longer covered full cost.
Documentation demands also split opinions. Proactive buyers found filing easy, while others saw it as burdensome. A Trustpilot user urged scanning “every document related to this purchase… if you misplace a single document, you will never get to second base towards getting any satisfaction.”
Trust & Reliability
Concerns about scams occasionally surfaced — “plan is a hoax!” wrote one disillusioned Amazon reviewer after failing to get confirmation emails. Yet Reddit contained counterpoints with long-term positive experiences. User u/l51bqlv reported “extensive experience… warranty service was amazing,” suggesting satisfaction among those whose claims fit clearly within coverage parameters.
Trustpilot and Reddit threads indicated that customer service quality hinges on specific representatives. One buyer recounted being on hold 50 minutes before reaching a non-native English speaker who struggled with details; switching to an “on-shore” agent resolved the claim “within minutes.”
Alternatives
Direct competitors raised in discussions were limited, with some Redditors mentioning credit card extended warranty benefits as a viable alternative. These tend to cover mechanical failures past manufacturer terms and can be free with certain cards — but typically lack protection against stains, seam separation, or accidental damage, a gap ASURION fills for furniture buyers.
Price & Value
eBay and Amazon data showed tiered plan pricing from $6.99 for low-value items up to $54.99 for $350–$399.99 coverage. Community consensus points to buying the plan for expensive, high-wear items. “Always buy the warranty for my kids’ devices,” noted one Redditor, underscoring value in households with high damage rates.
Resale value gains are indirect — the plan doesn’t transfer value to resale of the product, but buyers appreciate being able to recoup initial costs if issues arise, especially for custom or discontinued furniture that’s hard to replace on the open market.
FAQ
Q: Does the plan cover accidental damage from day one?
A: For portable electronics plans, yes; for furniture, coverage starts after the 30-day return period and only includes listed damage types like stains and tears.
Q: Can I buy the plan after purchasing furniture?
A: Yes, within 30 days of the product purchase. No coverage applies for pre-existing damage.
Q: What happens if my item can’t be repaired?
A: ASURION issues an Amazon e-gift card for the full purchase price you paid, though not adjusted for current market price increases.
Q: Is outdoor use covered for indoor furniture or devices?
A: No, using products outside their intended environment typically voids that portion of coverage.
Q: How fast are claims approved?
A: Many users report claims approved within minutes, but others faced long delays or multiple follow-ups.
Final Verdict
Buy if you have high-value or heavily used furniture, especially items with moving parts, or if you frequently shop on Amazon and want broad multi-item coverage through Complete Protect. Avoid if your item is inexpensive, covered by other warranties, or if you plan to use it outside design specifications.
Pro tip from the community: Document your product’s condition with photos when new — it can be the deciding factor between a swift claim approval and a frustrating denial.
