ASURION Furniture Protection Plan Review: Worth It?
Digging into the data, the surprising finding is that the ASURION Furniture Protection Plan earns a solid 7.8/10 from cross-platform user reports—praised for quick claims and peace of mind, but marred by occasional delays, unclear exclusions, and inconsistent communication.
Quick Verdict: Conditional buy for high-value or high-risk furniture purchases
| Pros | Cons |
|---|---|
| Fast claim approvals, often “within minutes” according to Amazon buyers | Some users report long delays in receiving plan confirmation emails |
| Broad coverage: stains, rips, seam separation, mechanical failures | Confusion over exclusions, especially “normal use” interpretations |
| No additional repair costs: parts, labor, shipping included | Occasional denial due to “wear and tear” or ambiguous terms |
| Refunds issued as full Amazon e-gift cards in some cases | Customer service inconsistency between agents |
| Easy online or phone claim filing | Mailing label and pickup issues reported by Twitter users |
| Peace of mind for high-cost furniture | Limited value for low-cost, low-risk items |
| Strong user satisfaction when replacements/credits are issued quickly | Some complaints of service providers leaving items in worse condition after attempted repairs |
Claims vs Reality
ASURION markets its furniture protection plans as starting after the 30-day return period, covering stains, rips, seam separation, defects, and mechanical failures beyond the manufacturer warranty. They tout “most claims approved within minutes” and “no additional cost for repairs—parts, labor, and shipping included.”
While many users echo this speed, Reddit user u/ls8rc4v shared: "When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance." Similarly, a verified buyer on Amazon noted: "Contacted them and a gift card for a new chair was issued quickly with no issues or hassles."
However, the promise of seamless coverage clashes with experiences like that of Reddit user u/lfn673q: "It was clear to me after two hours on a chat that the company has a clear agenda of denying and delaying to avoid coverage." On Twitter, one customer described calling four times without receiving the promised mailing label or reimbursement: "Very polite but nothing came out of it."
Marketing also emphasizes “easy claims process,” but Amazon buyers have reported delays just in plan confirmation—one wrote: "15 days after ordering and the product has arrived but the protection plan has not." This gap between purchase and activation undermines the advertised readiness.
Cross-Platform Consensus
Universally Praised
Speed and fairness in claims dominate positive reports. Twitter users highlight claims that were “super easy” and completed “in less than 15 minutes.” Amazon buyers appreciated full refunds with no hassle—one called it “the best product protection and customer service.” Reddit’s u/ksae2vb recounted: "Bought a $250 tent… they could just refund me and I keep the tent. Got my money back after sending some pics."
This responsiveness benefits high-value or frequently used furniture most, especially pieces prone to mechanical failure or fabric damage. Outdoor furniture owners, like one Twitter user who had a lounge chair break after 2.5 years, found the plan invaluable: "Received a full Amazon credit… recommend this for any outdoor furniture purchase!" Indoor users also cite peace of mind: "It’s always good to have that peace of mind," said an Amazon reviewer.
Common Complaints
Delays and communication gaps are the most consistent frustrations. Amazon and Trustpilot reviewers cite slow email delivery for plan details, sometimes beyond two weeks. Twitter users reported repeated calls without resolution, and Reddit threads reveal confusion over eligibility when damage overlaps with manufacturer warranties.
Coverage exclusions—especially “normal use” interpretations—can catch buyers off guard. A Reddit exchange clarified that using indoor cameras outdoors would void coverage, even under a porch roof. One Twitter user labeled the plan “a hoax” after failing to receive confirmation emails.
Service provider issues also surface: one Trustpilot reviewer described technicians leaving a dryer in worse shape after diagnosis, with Asurion siding with the provider over the customer’s complaint.
Divisive Features
Refund method divides opinion. While many value Amazon e-gift cards for instant reuse, others prefer direct replacement or cash. A Reddit user praised immediate credits, while an Amazon reviewer was disappointed that reimbursement reflected the original purchase price—even when replacement costs had doubled.
The breadth of coverage draws praise for inclusivity (stains, rips, mechanical faults), yet some see limited value for inexpensive or low-risk items. As Reddit user u/k5epn5y put it: "These 'insurance' plans are very rarely worth it… they often don't cover much."
Trust & Reliability
Scam concerns arise when claims are denied without clear explanation. Trustpilot accounts detail repetitive “records didn’t match” responses without specifics, leading some to doubt whether claims are genuinely reviewed. One Amazon reviewer advised: "I recommend not buying the plan and putting money in a savings account to buy a new product if it fails."
Long-term users, however, report sustained satisfaction when claims align with terms. Reddit’s u/kdhuthx shared: "We have made three claims and they were paid immediately. It’s been totally worth it to us." This suggests reliability improves when buyers fully understand coverage limits and maintain documentation.
Alternatives
The Staples®-branded ASURION plans mirror Amazon’s offerings but with store-specific coverage and no deductibles. Staples customers quote fast resolutions: “I’m amazed at how quick and easy filing a claim is,” said Nurudeen S. For buyers who shop in-store and want direct retailer mediation, Staples plans offer a similar safety net.
Price & Value
On eBay, ASURION furniture protection plans range from $3.99 to $54.99 depending on coverage tier and purchase price bracket, with ratings between 3.7 and 4.6 stars. The lower-cost plans appeal to budget-conscious buyers protecting mid-range furniture, while higher tiers suit premium purchases.
Community buying tips focus on maximizing coverage for expensive, high-use items and avoiding plans for products already protected by credit card extended warranties. Reddit users recommend keeping receipts, photographing items on arrival, and understanding exclusions to ensure smooth claims.
FAQ
Q: Does the ASURION Furniture Protection Plan cover accidental damage?
A: For furniture, coverage focuses on stains, rips, seam separation, and defects from normal use. Accidental damage is more common in portable electronics plans, so check your specific plan terms.
Q: How quickly can I expect a claim to be approved?
A: Many users report approvals “within minutes” and refunds or replacements within days. However, some have experienced delays due to missing documentation or coverage disputes.
Q: Will I get a replacement item or a refund?
A: Often, ASURION issues an Amazon e-gift card for the purchase price. In some cases, they repair or replace the item directly, depending on feasibility.
Q: What happens if my item’s current price is higher than what I paid?
A: Reimbursements are typically based on the original purchase price, not current market value—some users found this frustrating when replacement costs had risen.
Q: Is the plan worth it for low-cost furniture?
A: Many community members say it’s best for high-value or high-risk items; for inexpensive pieces, plan costs may outweigh benefits.
Final Verdict: Buy if you’re protecting high-value or high-use furniture, especially pieces prone to fabric or mechanical failure. Avoid if your item is low-cost, already covered elsewhere, or you’re uncomfortable with exclusions. Pro tip from community: Document your item’s condition at purchase and save all receipts to streamline any future claim.
