ASURION Furniture Protection Plan Review: Mixed Verdict 7.8/10
A surprising pattern emerged in user feedback for the ASURION Furniture Protection Plan—while many customers describe it as “worth every penny” and praise its fast claims process, others report frustrating delays and denied coverage. Across platforms, the plan earns a conditional verdict of 7.8/10, offering strong value for high-ticket or accident-prone items but requiring careful attention to eligibility and terms.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast and often hassle-free claims approval | Occasional delays in plan confirmation emails |
| Full purchase price refunded via Amazon gift card in many cases | Reports of claim denials for unclear reasons |
| Coverage for stains, rips, seam separation, and mechanical failures beyond manufacturer warranty | Limited coverage for pre-existing or misuse-related damage |
| No additional cost for parts, labor, and shipping | Some users felt reimbursement amounts did not match replacement costs |
| Easy online or phone claim filing | Confusion about plan registration and product eligibility |
| Strong value for high-value and high-risk items | Not cost-effective for low-priced or low-failure-rate items |
Claims vs Reality
ASURION markets the plan as starting coverage after the 30-day return period, with repairs or replacements at no extra cost and an “easy claims process” that resolves most cases within minutes. On paper, this includes coverage for stains, rips, tears, seam separation, and defects after manufacturer warranties expire.
Digging deeper into user reports, the “easy claims process” claim is often validated. A verified buyer on Amazon noted: “After submitting the claim online with a few photos it was approved and we received a full Amazon credit.” Similarly, Reddit user u/ls8rc4v shared: “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.”
However, some users experienced significant friction. Trustpilot reviews highlight cases where the plan email didn’t arrive for over two weeks, undermining the promise of instant activation. One verified buyer complained: “It is 15 days after ordering and the product has arrived but the protection plan has not… turning into having little value.” On Reddit, u/lfn673q accused the company of “denying and delaying to avoid coverage” after a two-hour chat without resolution.
ASURION also claims full reimbursement if repair is impossible, yet a Trustpilot reviewer recounted being offered “less than 1/2 of what it would cost me to order a new one” due to price changes since purchase—illustrating a gap between marketing and real-world replacement value.
Cross-Platform Consensus
Universally Praised
Across Amazon, Staples, and Reddit, the plan wins consistent praise for fast resolution when claims succeed. Staples customer Kenneth C. stated: “I will always purchase Asurion protection if offered! Great customer service!” Verified buyers frequently highlight the speed, with one saying, “They took care of me in less than 15 minutes. Wow great customer service experience!”
For parents, the plan is a lifesaver. Reddit user u/kdhuthx explained: “We have made three claims and they were paid immediately. It’s been totally worth it to us,” especially for children’s tablets and laptops prone to damage. High-value outdoor furniture owners also benefit—one Amazon customer got a full refund for a broken lounge chair after 2.5 years of use, underscoring the plan’s longevity in coverage.
Common Complaints
The most consistent frustration revolves around claim denials and communication delays. A verified buyer reported calling four times without receiving a promised mailing label or reimbursement, despite polite service interactions. Another user labeled the plan “worthless protection plan!!!” after repeated email failures for gift card delivery.
Confusion about eligibility is also a pain point. Reddit discussions reveal misunderstandings about using indoor-rated products outdoors—such as security cameras on a porch—which would fall outside “normal use” and void coverage. Misleading reimbursement amounts also spark dissatisfaction when replacement costs have risen since the original purchase.
Divisive Features
Price-to-value perception splits the community. Some see it as “worth every penny” for peace of mind, while others, like Reddit user u/k5epn5y, caution: “These ‘insurance’ plans are very rarely worth it. They often don’t cover much.” The Complete Protect subscription at $16.99/month attracts loyalists who buy frequently on Amazon, but occasional buyers find individual plans more appropriate.
Trust & Reliability
Scam concerns surface mostly when communication breaks down. Trustpilot records delays in plan confirmation and reimbursement issues, with some users suspecting intentional obstruction. Yet long-term stories counterbalance this—Reddit user u/ksaev2vb recounted getting a refund for a leaking tent after sending photos, praising the “definitely not a scam” experience.
Longevity is a strength when claims are honored. Multiple reports describe successful claims two years into coverage, particularly for outdoor equipment exposed to wear. Asurion’s February 2024 improvements—expanded categories and streamlined claims—were explicitly in response to customer feedback, suggesting active service refinement.
Alternatives
The Staples furniture protection plan, also administered by Asurion, mirrors much of the Amazon offering but is bundled at no additional cost for eligible purchases within 30 days. This could be an appealing alternative for customers shopping in-store, avoiding the separate plan purchase and potential email confirmation delays reported on Amazon.
Price & Value
Market data from eBay listings shows variable pricing based on product value, with plans for $350–$399 items retailing around $54.99 (holiday deal) and lower tiers in the $30–$39.99 range. Community consensus leans toward buying for high-ticket, high-risk categories—portable electronics, outdoor furniture, and mechanical home goods—where repair costs approach replacement value.
Reddit advice suggests skipping plans for low-priced items, instead using credit card extended warranties or personal savings to self-insure. Frequent Amazon buyers may find the Complete Protect subscription more cost-efficient.
FAQ
Q: Does the plan cover accidental damage?
A: For portable devices, yes—from day one. Drops, spills, and cracked screens are included. For furniture, coverage focuses on mechanical failures, stains, rips, and seam separation after the return period.
Q: How quickly are claims processed?
A: Many users report approval “within minutes” and gift card delivery within 24 hours, though some experienced multi-day delays or no delivery without follow-up.
Q: Can I use the plan for a product bought weeks before?
A: Yes, if purchased within 30 days of the item. The plan attaches to your Amazon order automatically, even if bought separately.
Q: What happens if replacement costs rise?
A: Reimbursement is usually based on the original purchase price, which can be less than current retail if prices have increased.
Q: How do I appeal a denied claim?
A: Request specific denial reasons, supply supporting documentation, and reference plan terms. Contact Asurion via Amazon’s “Your Orders” or directly at 1-866-551-5924.
Final Verdict: Buy if you own high-value or accident-prone furniture and want extended coverage beyond manufacturer warranties. Avoid if your items are low-cost or already protected by other warranties. Pro tip from the community: Document your product’s condition with photos at purchase to streamline future claims.
