ASURION Floorcare Protection Plan Review: Worth It? 8/10
“Speechless is what happened when we received an email telling us they couldn't fix our robot vacuum and then received a gift card for the full purchase price.” That Amazon buyer’s surprise captures the core appeal of the ASURION Floorcare Extended Protection Plan: when it works, it can feel like a full reset on a failing vacuum. Across thousands of Amazon ratings averaging about 4.4–4.5 stars, most reviewers describe quick claims and straightforward reimbursement, but a visible minority warn about exclusions and frustrating fine print. Verdict from the data: helpful peace of mind for expensive floorcare devices, with real risk if your main worry is battery wear. Score: 8/10.
Quick Verdict
Conditional Yes.
| What stands out | Evidence from users |
|---|---|
| Claims often feel fast and low‑friction | A verified Amazon buyer said: “making a claim to asurion was quick, easy and hassle free. i was refunded right away with an amazon gift card.” |
| Full reimbursement is a common outcome when repair fails | Another verified buyer noted: “they couldn't fix my covered item so they reimbursed the original purchase price all within 10 days or so.” |
| Shipping/return process is usually prepaid and guided | A buyer described: “they provided the free shipping label and kept us in the loop entirely.” |
| Battery coverage is a pain point | One reviewer warned: “your battery will die and this stupid insurance won’t cover it.” |
| Some users feel payouts can be lower than expected | A frustrated buyer wrote: “i was given a gift card for less than the product purchased.” |
Claims vs Reality
Amazon’s plan description leans hard on “no additional cost” repairs and an “easy claims process,” promising approvals “within minutes” and either repair, replacement, or an Amazon gift card refund. Digging deeper into user reports, the “easy claims” language mostly matches lived experiences, especially for people whose vacuum stops working outright. A verified buyer on Amazon said: “the request for repair was quick and easy!! got my repair back very quickly!” Another added: “i logged into asurion and literally 15 minutes later i was boxing up the vacuum to send it off… we were kept informed… about 5 days later… gift card for the full purchase price.”
But the same marketing line can ring hollow for users who run into exclusions or unclear eligibility. One Amazon reviewer described a maze of contacts: “i had to go from amazon customer service… then asurion service… woot… spamming all email addresses i could find.” Their end result felt like a bait‑and‑switch: “i was given a gift card for less than the product purchased… unacceptable.”
Another claim in the listing is that malfunctions after the manufacturer warranty are covered, with “parts, labor and shipping included.” For most mechanical failures, buyers confirm that shipping is indeed free and the process is guided. Still, multiple users highlight that certain high‑likelihood failures—especially robot vacuum battery decline—don’t always qualify. While marketing sells broad “malfunction” protection, one reviewer cautioned: “you pay for an extended warranty and you expect… coverage on… the battery… so disappointed.”
Finally, Amazon emphasizes that approval is quick and replacements are easy. Many stories back this up, particularly for higher‑priced vacuums. A verified buyer said: “they tried to fix it. couldn't so they made it right with a gift card for a new vacuum.” Yet another user on Fakespot complained about narrow repair attempts: “asurion refuses to fix anything other than the sensor.” The gap seems to be less about speed and more about what Asurion decides is repairable or covered.
Cross-Platform Consensus
Universally Praised
A recurring pattern emerged around speed and simplicity when a vacuum fails outright. Owners of robot vacuums that stop charging or throw unrecoverable error codes often end up reimbursed quickly. A verified Amazon buyer said: “after 18 months of everyday use, my robot vaccum wouldn't hold a charge for more than 15 minutes… i was able to get a replacement product. no hassles. easy chat.” For busy households relying on daily automation, that kind of turnaround means less time without cleaning support and less effort hunting for third‑party repair shops.
Another widely praised point is “they make it right” when repairs fail. For people who buy expensive floorcare gear—Roombas, Neatos, Sharks—the plan becomes a hedge against the common “dies right after warranty” fear. A buyer wrote: “worked as promised… reimbursed me with amazon gift card in less than a week.” Another, even more emphatic, said: “it actually worked!… gift card for the full purchase price.” These stories typically come from users who hit a clear mechanical failure, ship the unit in, and get reimbursed rather than stuck in multi‑repair limbo.
Communication through the claim lifecycle is also repeatedly mentioned. Several buyers describe being “kept in the loop” with step‑by‑step updates. One Amazon reviewer recounted: “they notified me several times as to which step they were on… this was a breeze.” For less tech‑confident owners, that guidance reduces the intimidation of mailing out an expensive device.
Common praise extends to the idea of peace of mind itself, especially for people burned by past vacuum failures. A verified buyer said: “great plan to extend the warranty on our new vacuum.” Another framed it as insurance logic: “better safe than sorry… numerous ones i had before wouldn't last long, i purchased the warranty.”
Common Complaints
The loudest negative theme is battery coverage. Robot vacuums in particular are notorious for battery degradation, and multiple users say the plan doesn’t always treat that as a covered malfunction. One Amazon reviewer vented: “beware that your battery will die and this stupid insurance won’t cover it.” This matters most for robot‑vac owners whose primary fear is gradual decline rather than sudden failure. In Reddit community chatter, a Canadian buyer explicitly worries about this scenario, asking what happens if a robot “begins to gradually decline in function” and citing reports that “battery life is much worse… after 1 year.” That concern aligns with Amazon complaints suggesting batteries can fall into exclusion gray areas.
Another complaint cluster revolves around claim friction when things go wrong—website bugs, long calls, or being bounced between Amazon and Asurion. One buyer said: “the claim process… errors out… wasted 30 minutes vs 5 mins.” Another went further, describing a deteriorated service experience over time: “terms and service have changed… lies… disgusting, vile change in this company.”
A smaller but sharp theme is inconsistent repair quality. A verified buyer on Amazon noted: “response great, repair not so much… what they did has not solved the problem at all.” For users who want their original vacuum fixed, not just refunded, this is a real downside.
Divisive Features
Refund‑via‑gift‑card is both loved and resented. Some buyers celebrate it as a frictionless reset. One said: “they reimbursed us for the entire purchase through amazon… used the credit to purchase a new wifi vacuum.” Another called the process “hassle free… full price… no hassles!”
But for others, a gift card feels limiting or undervalued. The harshest Amazon reviewer complained: “sent me a gift card for less than purchase price… i wanted the same vacuum… told this product was unavailable. lies.” The same feature reads as “easy money back” to one user and “not what I paid for” to another, depending on perceived fairness and replacement availability.
Trust & Reliability
Most trust signals in the data come from repeat buyers who say they’ve used Asurion for years and still see it paying out. One verified Amazon buyer said: “i’ve been a customer for more than 10+ years… i highly recommend getting this service.” Another echoed consistency: “we have used asurion for quite some time and they have been great every time we’ve needed them.”
Still, skepticism exists. The Fakespot scrape includes a blunt distrust line: “i will never use asurion again they are awful at replacing / fixing products.” On Amazon, the strongest distrust stories focus on perceived shifting terms and payout discrepancies rather than outright denial. Buyers who feel shorted or misled interpret that as reliability drift, especially compared to earlier experiences.
Long‑term durability stories are mostly indirect: users often file claims around the 18‑ to 30‑month mark when vacuums or robot vacs lose function. The pattern suggests the plan is most relevant for failures that happen after the 1‑year manufacturer warranty but before 3 years, matching the typical “dies after warranty” anxiety stated in Reddit discussions.
Alternatives
Only two real alternatives appear in user data, and they’re not competing warranty brands but purchase channels. A Reddit user considering Asurion says they “would’ve gone through costco, but their available robot vacuums aren't what i would like.” The implicit alternative is Costco’s extended coverage bundled with certain models. For shoppers who prioritize a different warranty experience, Costco is raised as a consideration, but selection limits push them back to Amazon + Asurion.
The other alternative hinted in negative feedback is skipping third‑party plans and buying from “brick and mortar” stores. A Fakespot user said: “go to a brick and mortar store.” This reflects a preference for in‑person service paths rather than Asurion’s mail‑in model.
Price & Value
The plan’s pricing scales with the vacuum price tier, from about $40–$50 for low‑cost floorcare items up to $350–$400+ for premium robots. Amazon listings frame that as a “just in case warranty,” and buyers reinforce that logic. One Amazon reviewer said: “people this is a just in case warranty… have nt had to use it and hope i never do.” For high‑end robot vac owners, the value proposition rests on the real chance of a post‑warranty failure. Several users mention machines failing around two years, then getting full refunds: “a little over two years after we got it… gift card for the full purchase price.”
Resale value trends aren’t directly discussed by users, but multiple stories show users upgrading after refunds, using the plan as a bridge to a newer model. A buyer noted: “we decided to use the money and we upgraded to a newer robot vacuum… bought another extended warranty for the new vacuum.” For upgrade‑oriented shoppers, that behavior signals perceived value: the plan turns a dead device into credit toward a next‑gen replacement.
Buying tips from the community are simple: buy it when the device is expensive, and read exclusions if battery wear is your main risk. The battery complaint threads are effectively cautionary buying advice from frustrated owners.
FAQ
Q: Does the Asurion Floorcare plan really pay out the full purchase price?
A: Many Amazon buyers say yes when repair isn’t possible. One verified buyer said: “they couldn't fix our robot vacuum… gift card for the full purchase price.” Another noted reimbursement “within 10 days or so.” A smaller group reports gift cards “less than the product purchased.”
Q: Is the claims process actually easy?
A: Most users describe it as fast, especially online or via chat. A verified buyer said: “quick, easy and hassle free… refunded right away.” Some report friction from website errors or being routed through multiple support channels, calling it “wasted 30 minutes vs 5 mins.”
Q: Does it cover robot vacuum battery decline?
A: Battery coverage is contested. One Amazon reviewer warned: “your battery will die and this stupid insurance won’t cover it.” Reddit buyers also worry about gradual battery fade after a year. Users who got refunds for “wouldn’t hold a charge” suggest coverage can depend on how Asurion classifies the failure.
Q: What happens if repair doesn’t fix the problem?
A: Several stories show Asurion refunding after deciding an item can’t be repaired. A buyer said: “they tried to fix it. couldn't so they made it right with a gift card.” But one reviewer complained that repairs didn’t solve the issue, meaning a second claim or follow‑up may be needed.
Q: When does coverage start?
A: Amazon plan terms state coverage begins after the manufacturer warranty ends. Buyers don’t dispute that timeline, and most successful claims occur 18–30 months into ownership, fitting the “after warranty” window that worries robot‑vac owners.
Final Verdict
Buy if you own a pricey robot vacuum or cordless stick vac and want backup for sudden mechanical failure after the first year. Avoid if your main concern is slow battery degradation or if you dislike gift‑card reimbursements. Pro tip from the Amazon crowd: keep receipts and expect mail‑in service—when failure is clear‑cut, multiple buyers say the plan “worked as promised.”
