ASURION Floorcare Protection Plan Review & Verdict
Digging into hundreds of verified buyer reports, the ASURION Floorcare Protection Plan consistently scores high with customers, earning an average 4.4–4.6 star rating across platforms. In investigative terms, this plan’s reputation hinges on two core strengths: rapid claim approvals and full-purchase-price refunds when repairs aren’t possible. However, a recurring gap between marketing promises and user reality emerges with certain exclusions—especially battery issues—that leave some buyers feeling misled. Overall verdict: 8.5/10 for most household appliance owners, but caution advised for those expecting coverage on consumables.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals—often within minutes | Battery replacements often excluded |
| Full-price refunds via Amazon gift card | Some users report reduced refund amounts |
| Hassle-free shipping labels provided | Website claim form glitches reported |
| High satisfaction on vacuum and appliance coverage | Must ship entire unit, which can be inconvenient |
| Transparent communication during repair/refund process | Policy terms have reportedly changed over time |
| Works well beyond manufacturer warranty | Not all products eligible post-purchase window |
| Long track record with repeat customers | Occasional delays and misrouting between Amazon/Asurion |
Claims vs Reality
Marketing materials promise “no additional cost” repairs with parts, labor, and shipping included, plus “most claims approved within minutes.” Multiple Reddit and Amazon users validate these claims. A verified buyer on Amazon noted: “Once I dropped my vacuum off at UPS, an hour later I received my gift card.” Reddit user feedback mirrors this, with stories of refunds being applied in under five minutes.
However, the “coverage after manufacturer’s warranty” claim meets pushback when consumables fail. A Trustpilot reviewer explained: “Beware that your battery will die and this stupid insurance won’t cover it… you expect coverage on the most common malfunctioning issue of any device—the battery.” This indicates a disconnect between broad marketing language and exclusion lists in fine print.
The “easy claims process” is accurate for many but not universal. While some customers describe seamless online forms, others report technical glitches. One Amazon buyer shared: “I had to call in because the claim process both on my phone & online errors out… customer service rep was nice & helpful though.” This shows that while approval speed is strong, entry into the system can be inconsistent.
Cross-Platform Consensus
Universally Praised
Across Reddit, Trustpilot, and Amazon, speed and generosity of refunds dominate praise. A Reddit user recounted: “Our vacuum died after 1 year… gift card for the full amount was in my account within hours. I will never buy another item without Asurion protection.” This speed benefits time-sensitive households, such as those with pets or children, ensuring minimal downtime when essential cleaning equipment fails.
Repeat customers are common. One Trustpilot review highlighted: “I’ve been a customer for more than 10+ years… highly recommend getting this service.” For high-use appliances like robot vacuums, the plan’s value grows over multiple cycles—users essentially upgrade without extra cost when older units fail.
Communication during repair is another strong suit. A verified Amazon buyer said: “They notified me several times… this was a breeze and I’m glad I decided to get the insurance.” Frequent updates help manage expectations, particularly for those shipping large or costly items.
Common Complaints
The most consistent frustration involves exclusions. Batteries are the flashpoint—multiple buyers learned only after filing claims that they weren’t covered. One pregnant customer expressed: “I have to purchase a new battery for my robot… waste of money.” This disproportionately affects owners of cordless appliances, where battery degradation is inevitable.
Another pain point is partial refunds. A long-time buyer reported: “Sent me a gift card for less than purchase price… unacceptable.” This scenario often arises when Asurion claims the same model is unavailable, offering less value for a replacement.
Logistics can also be cumbersome. As one Quora-cited review noted: “Biggest inconvenience was that I had to ship my entire vacuum cleaner back and find a box it would fit in.” For rural or busy customers, this adds friction despite free shipping labels.
Divisive Features
The full-unit shipping requirement splits opinion. Some accept it as standard procedure, while others wish for component-level returns: “Could have allowed me to just send the brushroll… not the whole vacuum.” Similarly, the speed of claim resolution is praised by many, but those dealing with website glitches or multi-party coordination (Amazon, Woot, Asurion) find the process unnecessarily complex.
Trust & Reliability
Trustpilot and Reddit threads confirm Asurion’s long-standing presence and repeat business, suggesting reliability over years. Stories of multi-year coverage cycles reinforce trust: buyers often repurchase plans with new appliances after positive experiences. However, a few users allege that “terms and service have changed” to their detriment, reducing perceived transparency.
Durability of the protection itself is high—claims are honored even close to expiration dates. One Amazon reviewer described filing “just a few days before the warranty was set to expire” and still receiving a full refund. Yet, the exclusion of common failure points like batteries remains a reputational risk.
Alternatives
No direct competitors were heavily discussed in the provided data, but some users hint at preferring “brick and mortar” warranty plans for broader coverage, especially on consumables. The implication is that while Asurion excels in speed and convenience for online purchases, in-store plans may cover more failure types.
Price & Value
eBay listings show the ASURION Floorcare Protection Plan priced between $175–$199.99 for three years, with smaller plans in the $40–$49.99 range. Community sentiment leans toward “worth every penny,” especially for high-use electronics. A Reddit user stated: “Minimum investment so you can replace the item for nothing.” Resale value is irrelevant here—the benefit is in avoiding replacement costs entirely.
Buying tips from users include purchasing the plan immediately with the product to ensure eligibility, and always reading the exclusions list to avoid surprises.
FAQ
Q: Does Asurion cover battery replacements for vacuums?
A: No, batteries are typically excluded, as multiple frustrated buyers discovered. This is outlined in the fine print, so check terms before purchase.
Q: How fast is the claim process?
A: Many users report approvals within minutes and gift cards issued same day. Others experienced delays due to website glitches, requiring phone support.
Q: Do I need to send the whole appliance back?
A: Yes, in most cases. Some users wish Asurion allowed component-level returns, but policy usually requires shipping the full unit.
Q: Can I get a partial refund if my model is unavailable?
A: Some users have received less than the original purchase price when exact replacements weren’t offered. This is a point of contention in reviews.
Q: Is the plan worth buying for cheaper appliances?
A: Many buyers say yes—especially if the appliance is heavily used. Fast refunds can make frequent replacements cost-free over the coverage period.
Final Verdict: Buy if you own high-use floorcare devices and value rapid refunds over repair attempts. Avoid if you expect coverage on consumables like batteries or dislike shipping entire units. Pro tip from community: File claims online for fastest results, but keep the phone number handy in case of technical issues.
