Asurion Floorcare Protection Plan Review: Conditional
A single Amazon reviewer summed up the best-case scenario in one line: “it actually worked !” — and then described getting “a gift card for the full purchase price” after Asurion couldn’t repair their robot vacuum. Asurion Floorcare Extended Protection Plan earns a Conditional verdict because the same datasets also include people calling the process “non-functional,” complaining about being bounced between companies, and alleging payouts came in “less than the product purchased.” Score: 7.6/10
Quick Verdict
Yes/No/Conditional: Conditional — strong value if your floorcare device fails outside the manufacturer warranty and you can tolerate shipping/processing steps; riskier if you expect instant replacement, flawless web tools, or perfect repairs every time.
| What users focus on | What the plan claims (Amazon specs) | What users say happened (feedback) |
|---|---|---|
| Claims speed | “Most claims approved within minutes” (Amazon) | “literally 15 minutes later i was boxing up the vacuum” (Amazon Verified Purchase) vs “been waiting over a week to get my e-gift card” (ConsumerAffairs) |
| Repair vs payout | “If we can’t repair it… gift card… or replace it” (Amazon) | “couldn't fix… gift card for the full purchase price” (Amazon Verified Purchase); others say repair didn’t solve it |
| Website experience | “Easy claims process” (Amazon) | “claim process… errors out” (Amazon Verified Purchase); “website is non-functional… chat was helpful” (Amazon review) |
| Battery decline/charge issues | Not spelled out in the specs excerpt | Multiple stories involve batteries “wouldn't hold a charge” leading to refunds/replacements (Amazon reviews) |
| Timing/coverage window | “Malfunctions covered after the manufacturer’s warranty” (Amazon) | Some users say they were told “still under warranty to contact [manufacturer]” and got delayed (Amazon Verified Purchase) |
Claims vs Reality
Amazon’s listing language leans hard on simplicity: “No additional cost… parts, labor, and shipping included,” plus an “easy claims process” with approvals “within minutes.” Digging deeper into user reports, there are real examples where that promise matched reality. A verified buyer reviewing a 3-year floorcare plan said: “i logged into asurion and literally 15 minutes later i was boxing up the vacuum,” and later: “about 5 days later… it could not be repaired and they provided us an amazon gift card for the full purchase price.”
But the same “easy” claim runs into friction when tools fail or handoffs drag. A verified buyer on Amazon noted: “the claim process both on my phone & online errors out… so i had to call in. wasted 30 minutes vs 5 mins,” even though they added: “customer service rep was nice & helpful though.” Another Amazon reviewer framed it as persistence paying off: “eventually they cane through,” describing being told to contact the manufacturer first, waiting “over the next two weeks,” and only then getting replacement movement once Amazon intervened.
The plan also states coverage starts after the manufacturer’s warranty. While that’s consistent on paper, user stories show this can become a practical bottleneck. A verified Amazon reviewer described being told to contact Hoover because it was “still under warranty,” but Hoover was “unreachable,” turning a simple failure into weeks without a vacuum. Meanwhile, another verified buyer praised the opposite: “no hassles !” after a robot vacuum ran over a “sticky mouse trap,” leading to a quick reimbursement “the next day for the full price.”
Cross-Platform Consensus
Universally Praised
The strongest cross-platform theme is that when Asurion decides a unit can’t be repaired, the payout path can feel surprisingly straightforward—especially for people burned by other extended warranties. One verified Amazon reviewer wrote: “i have never , in the past , had a good experience with a extended warranty… but not with asurion,” then described shipment tracking updates and an end result of “a gift card for the full purchase price.” For buyers who mainly want financial protection against a dead robot vacuum, that “upgrade to a newer robot vacuum” moment is exactly what they’re paying for.
Another recurring pattern emerged around battery/charging failures—one of the most common long-term pain points with cordless vacuums and robot vacuums. A verified buyer on Amazon (floorcare plan) shared: “after 18 months of everyday use , my robot vaccum wouldn't hold a charge for more than 15 minutes… i was able to get a replacement product . no hassles . easy chat.” A different verified Amazon reviewer described a cordless vacuum that “wouldn’t charge properly and quit running after a short time,” and said: “asurion gave me a complete refund.” For heavy daily users—pet owners, large households, or people relying on a robot vacuum as their primary cleaner—these stories read like the plan working as a backstop when a battery fades sooner than expected.
There’s also praise for “status updates” and visibility while an item is in transit or processing. One verified Amazon reviewer liked being “kept informed about its trip” and said they were “receiving emails about its progress.” For users who can handle being without the device for a few days, that kind of communication reduces anxiety during a claim.
After those narratives, users often boil it down to a simple buying rationale: protection as “insurance.” A verified buyer on Amazon wrote: “it ’s basically insurance . we ’ll see .” Another pushed the daily-use logic: “insurance is a no - brainer for appliances you use daily,” describing a vacuum that “lost suction,” a claim “immediately approved,” and “zero down time” because they ordered a replacement right away.
- “i logged into asurion and literally 15 minutes later i was boxing up the vacuum” (Amazon, Verified Purchase)
- “they provided us an amazon gift card for the full purchase price” (Amazon, Verified Purchase)
- “my robot vaccum wouldn't hold a charge for more than 15 minutes… replacement… no hassles” (Amazon review)
- “asurion gave me a complete refund” (Amazon review)
Common Complaints
The most consistent complaint is that the process isn’t always “easy” in practice—especially when websites or handoffs break down. A verified Amazon buyer put it plainly: “website has bugs… errors out… wasted 30 minutes vs 5 mins.” Another Amazon reviewer described friction at a higher level, saying: “they make every step difficult,” then updated that “although their website is non - functional their chat was helpful.” For people filing claims in a hurry—say your only vacuum dies in a pet-heavy household—any tool failure becomes more than a nuisance.
Another recurring pain point is what happens when the repair attempt doesn’t fix the issue. A verified buyer on Amazon wrote: “response great , repair not so much… what they did has not solved the problem at all.” This kind of story matters most to users who want their original product back (or who have a setup they don’t want to replace), because a failed repair can mean repeating the same shipping loop.
Some complaints are about perceived fairness and timing rather than the claim itself. A verified Amazon reviewer disliked being charged at purchase rather than delivery: “you are being shorted by at least 10 days before your item is delivered.” For buyers who measure coverage windows strictly, that’s an irritation baked into how retail add-on plans attach to transactions.
Finally, across broader Asurion-related reviews (not strictly floorcare), there are recurring frustrations about delays, refurbished replacements, and feeling passed between departments. On ConsumerAffairs, one reviewer complained: “made a claim two weeks ago… promised… now two weeks later… refurbished… what a scam.” Another wrote: “replacement phone… defective… now i have to go through the process yet again.” Even though these are phone-insurance experiences, they color trust for shoppers considering any Asurion-backed protection.
- “claim process… errors out… wasted 30 minutes” (Amazon, Verified Purchase)
- “response great , repair not so much” (Amazon, Verified Purchase)
- “they make every step difficult… website is non-functional” (Amazon review)
- “now two weeks later… refurbished… what a scam” (ConsumerAffairs)
Divisive Features
Shipping-based service is one of the most polarizing parts of the experience. Some users like the logistics being handled for them. A Fakespot-highlighted snippet reports: “i contacted asurion and received a prepaid shipping label,” and another quote says repairs were “sent back with 3 weeks.” For patient users, prepaid shipping reduces hassle and out-of-pocket uncertainty.
But others find the same approach disruptive when they need the product immediately. A ConsumerAffairs reviewer complained: “been waiting over a week to get my e-gift card… been without my phone for over a week,” illustrating how time-to-resolution can feel unacceptable when the device is essential. Translating that to floorcare: households relying on one vacuum may not want any downtime, even if reimbursement eventually arrives.
There’s also a split between people thrilled by gift cards and people furious about the amount. One Amazon reviewer celebrated getting “credited our full purchase price” after multiple product failures. Meanwhile, another Amazon reviewer alleged: “i was given a gift card for less than the product purchased… unacceptable,” calling it a “disgusting” change. While officially, Amazon’s plan description says you may receive “an amazon e-gift card for the purchase price,” some user experiences describe outcomes they felt didn’t match that expectation.
Trust & Reliability
“Scam” language shows up most sharply in negative reviews, and the pattern often centers on delays, back-and-forth with manufacturers, or dissatisfaction with what was provided after a claim. A verified Amazon reviewer titled their complaint: “warning : this is a scam !” and described being told Asurion couldn’t help because it was “still under manufacturer warranty,” then said chat never responded. On ConsumerAffairs, one angry user called it “a total scam” after a replacement situation didn’t match what they were promised.
Yet the same corpus includes long-term “it saved me” stories tied to durability failures. Battery decline is a common long-haul issue in robot vacuums, and one Amazon reviewer described the classic timeline: “after 18 months of everyday use… wouldn’t hold a charge,” followed by a successful replacement. On Reddit, a prospective buyer even frames their entire reason for considering the plan around this pattern: they’ve “heard a number of claims where robot’s fail after the 1-year warranty has just expired,” and specifically mention a “gradually decline in function” scenario like worsening battery life. That thread doesn’t provide an outcome, but it shows the exact fear the plan is meant to address—and matches multiple Amazon stories where charge life collapses after a year-plus.
Alternatives
Only a few competitors are directly named in the provided data, but they’re telling. The Reddit shopper debating robot vacuums said they “would’ve gone through costco,” implying Costco’s protection/return ecosystem as the alternative, but also notes “their available robot vacuums aren't what i would like.” For buyers who prioritize simpler returns over model choice, that’s the tradeoff: selection vs safety net.
The eBay/market data also surfaces Assurant as a competing protection plan option: “Assurant 4-Year Floorcare Protection Plan.” Its listing language emphasizes “no deductible” and being “fully transferable,” which contrasts with Asurion’s Amazon plan language focused on fast claims and gift card reimbursement. There isn’t user feedback here to validate Assurant’s real-world handling, but it appears as the primary named competitor in the dataset.
A more subtle alternative is skipping third-party plans and relying on the manufacturer’s warranty first—a path that some Asurion users were forced into anyway. One Amazon reviewer described being directed to Hoover during the manufacturer warranty window and losing weeks. If your manufacturer is responsive, that route may be smoother; if not, the handoff becomes the pain point users complain about.
Price & Value
Asurion’s floorcare plans are sold in price bands tied to the product cost, and Amazon listings show high review volume at common tiers: for example, the 3-year plan for “$200 - $249.99” shows “4.6 out of 5 stars” with “4,437 reviews,” and another 3-year tier shows “4.5 out of 5” with “3,155 reviews.” That scale suggests a lot of buyers treat it as a routine add-on rather than a niche purchase.
The value argument in reviews is almost always anchored to a single moment: the device fails after a year or two, and the plan turns that into a refund or replacement. A verified Amazon reviewer called it “money well spent” after a pricey Roomba saga, saying they were “credited our full purchase price” in “a few days.” Another described using the claim credit to order a new vacuum immediately, minimizing downtime: “claim… immediately approved… ordered a new vac… arrived next day.”
Resale value isn’t directly discussed in the user feedback, but community buying advice repeatedly frames the plan as “just in case.” A Fakespot-highlighted snippet captures the mentality: “people this is a just in case warranty” and “have nt had to use it and hope i never do.” For buyers who replace appliances frequently or keep backups, the plan may feel optional; for households with one primary vacuum, the refund stories are the pitch.
- “credited our full purchase price… quick , hassle free” (Amazon, Verified Purchase)
- “claim… immediately approved… zero down time” (Amazon review)
- “people this is a just in case warranty” (Fakespot snippet)
FAQ
Q: Does the Asurion Floorcare plan actually pay out the full purchase price?
A: Often, users describe full refunds via Amazon gift card when repair isn’t possible. One verified Amazon buyer said they got “a gift card for the full purchase price.” But another Amazon reviewer alleged they received “a gift card for less than the product purchased,” so outcomes appear inconsistent in user reports.
Q: How fast is the claims process in real life?
A: Some users describe near-immediate progress. A verified Amazon reviewer wrote: “literally 15 minutes later i was boxing up the vacuum.” Others hit delays from tools and processing; one verified buyer said the website “errors out” and they “wasted 30 minutes,” and ConsumerAffairs includes complaints about waiting “over a week” for a gift card.
Q: Will it cover battery decline or a robot vacuum that won’t hold a charge?
A: Multiple reviews describe successful claims tied to battery/charging failures. One Amazon reviewer said their robot vacuum “wouldn't hold a charge for more than 15 minutes” and they “was able to get a replacement.” A different reviewer said their vacuum “wouldn’t charge properly” and Asurion provided “a complete refund.”
Q: What happens if the item is still under the manufacturer warranty?
A: Users report being redirected to the manufacturer first. A verified Amazon reviewer said Asurion told them it was “still under warranty to contact hoover,” which turned into weeks because the manufacturer was “unreachable.” This aligns with the plan’s positioning that malfunctions are covered after the manufacturer’s warranty.
Q: Is filing online reliable, or do you need to call/chat?
A: Both paths show up in feedback. A verified Amazon buyer said the online/mobile claim “errors out” and they “had to call in,” while another reviewer said “their website is non-functional” but “their chat was helpful” and they were able to file a claim.
Final Verdict
Buy Asurion Floorcare Extended Protection Plan if you’re a heavy daily user (pet hair households, robot vacuum owners worried about post–1-year battery failures) and you can tolerate shipping your device and working through occasional website hiccups; the best stories end with “no hassles” and a gift card “for the full purchase price.”
Avoid it if you need guaranteed same-day resolution, expect repairs to always fix the issue, or will be furious if the process requires manufacturer back-and-forth; the most frustrated users describe broken web flows and payouts they felt were short.
Pro tip from the community: treat it like “just in case warranty,” but keep your expectations realistic—one verified Amazon reviewer praised the outcome while still calling it “basically insurance . we ’ll see .”
