ASURION Floorcare Protection Plan Review: 7.6/10
“An hour later i received my gift card.” That single line captures why the ASURION Floorcare Extended Protection Plan has become a strangely polarizing “just in case warranty”: when it works, it can feel almost instant—and when it doesn’t, some buyers describe months of limbo. Verdict: Conditional buy, 7.6/10.
Quick Verdict
For most owners of pricey robot vacuums who want a low-friction fallback after the manufacturer warranty ends, ASURION Floorcare Extended Protection Plan is a conditional yes—especially if you read the exclusions and accept that reimbursement may arrive as an Amazon gift card.
| Decision | What the data suggests | Evidence from users |
|---|---|---|
| Buy if | You want fast reimbursement when items are “beyond repair” | A verified buyer on Amazon said: “they reimbursed the original purchase price all within 10 days or so.” |
| Buy if | You prefer prepaid shipping/low effort claims | A verified buyer on Amazon noted: “received a prepaid label… within a week… reimbursed us for the entire purchase.” |
| Caution if | You expect common wear items (like batteries) to be covered | A verified buyer on Amazon warned: “your battery will die and this stupid insurance won’t cover it.” |
| Caution if | You hate documentation/plan-matching friction | A verified buyer on Amazon complained: “it is very difficult to understand which policy covers which product.” |
| Avoid if | You’ve had slow/opaque claim handling before and can’t tolerate delays | Reddit user hopeful_syllabub1845 said: “it’s been a little over 8 months now and still no word back from asurion.” |
Claims vs Reality
ASURION’s marketing is direct: “No additional cost… parts, labor, and shipping included,” and an “easy claims process… most claims approved within minutes.” Digging deeper into user reports, the “shipping included” part often aligns with real experiences. Multiple Amazon reviewers describe being sent “the free shipping label” and getting step-by-step updates as the vacuum moved through the system. One verified buyer summarized the workflow as almost paint-by-numbers: “I filed a claim and sent the product back with the pre-paid shipping label… it was returned in a few weeks working perfectly again.”
But the “approved within minutes” promise lands unevenly depending on the case—and possibly the product category. Some buyers echo the speed claim almost verbatim. A verified buyer on Amazon wrote: “As soon as i started my claim it was not even 5 minutes and my refund had already been applied.” Another said: “made a claim… once i dropped my vacuum off at ups, an hour later i received my gift card.” For busy households, that kind of turnaround matters: it turns a dead vacuum from an extended disruption into a quick replacement purchase.
The biggest reality gap shows up around what people assume is covered. While ASURION positions itself as broad protection for malfunctions after the manufacturer warranty, multiple user stories describe exclusions catching them off guard—especially batteries. A verified buyer on Amazon vented: “you pay for an extended warranty and you expect to at least have coverage on the most common malfunctioning issue… the battery.” In other words, even when the plan is functioning “as written,” the customer expectation can clash with the fine print.
Cross-Platform Consensus
Universally Praised
The most consistent praise is about resolution speed when ASURION decides an item is “beyond repair” and issues reimbursement. For owners of robot vacuums who’d rather not troubleshoot error codes for weeks, the plan can act like a fast off-ramp. A verified buyer on Amazon described being “speechless” after ASURION couldn’t fix the unit and sent “a gift card for the full purchase price.” Another verified buyer put a timeline on it: “within days they notified me… they were pay me back the full cost… this was a breeze.”
A recurring pattern emerged: people feel relieved not because repairs are magical, but because the process is straightforward when it goes smoothly. Several accounts describe a simple chain—claim filed, label issued, item shipped, outcome decided—without prolonged debate. A verified buyer on Amazon said: “Making a claim… was quick, easy and hassle free. I was refunded right away with an Amazon gift card.” For working parents or pet owners who rely on daily vacuum runs, that “quick chat… no hassles” experience reads like the core value proposition.
Prepaid shipping and clear instructions are another repeated win. When a vacuum is bulky or awkward to pack, “no additional cost… shipping included” isn’t just a line item; it’s the difference between actually using the plan and giving up. A verified buyer on Amazon wrote: “they provided the free shipping label and kept us in the loop entirely.” Even third-party summaries echo this shipping flow: Fakespot highlights a user experience of “received a prepaid shipping label… repaired and sent back with 3 weeks,” reinforcing that logistics support is part of what many customers remember.
Finally, a subset of users praises the plan as “worth it” specifically for higher-ticket robot vacuums where repairs are uncertain or expensive. One verified buyer on Amazon framed it financially: “The warranty essentially guarantees i’d have a working vacuum for 4 years… spending more money saved me money, long term.” For buyers dropping $600–$800 on a Roborock/Ecovacs-style device, the plan is frequently treated as a hedge against a mid-life failure that would otherwise force a full repurchase.
- Common praise themes (Amazon reviews, Fakespot highlights): fast approvals/refunds, prepaid labels, “no hassles” communication, full purchase-price gift cards when unrepairable.
Common Complaints
The most emotional complaints center on coverage exclusions—especially batteries—and the sense that the “most common malfunction” isn’t protected. For robot vacuum owners, battery performance is often the first major degradation point after a year or two, so an exclusion can feel like the plan dodged the exact risk they bought it for. A verified buyer on Amazon said: “beware that your battery will die and this stupid insurance won’t cover it.” That same reviewer acknowledged the terms disclose it, but the frustration was about expectations: “honestly who reads that?”
Another common issue is friction in identifying which protection plan maps to which product, particularly for people who buy multiple plans across multiple devices. Digging deeper into user reports, this isn’t just annoyance—it can actively delay or prevent claims. A verified buyer on Amazon argued ASURION’s interface increases “the likelihood that we won’t file a warranty claim before the policy… expires,” because it’s hard to tell “which policy covers which product.” Another verified buyer echoed the workaround mentality: “The order id that they are asking for is for the warranty purchase and not the product itself… you might have to cross-reference the purchase date on amazon.”
Delays and system issues show up as the third major complaint cluster. Some users describe glitches that reset claim status or create endless loops. A verified buyer on Amazon wrote: “it took me over a month to get payment… because of a glitch in their system… 12 phone calls and 8 chats finally got it resolved.” On Reddit, the delay narrative becomes even harsher, with allegations of long silence after delivery confirmation. Reddit user hopeful_syllabub1845 said: “it’s been a little over 8 months now and still no word back from asurion,” describing repeated outreach “by emailing and calling” without resolution.
- Frequent pain points (Amazon reviews, Reddit): battery/exclusion surprises, “which plan covers what” confusion, account/website glitches, long waits and repeated contacts.
Divisive Features
Gift-card reimbursement is one of the most divisive outcomes. Many people love it because it’s immediate purchasing power on Amazon, turning a broken vacuum into a quick upgrade. A verified buyer on Amazon celebrated receiving “a gift card for the full purchase price” and said they “upgraded to a newer robot vacuum.” For tech-forward buyers who already shop Amazon, that’s effectively a fast replacement pipeline.
But other customers feel shortchanged by the reimbursement mechanics or claim the payout doesn’t match what they paid. A verified buyer on Amazon alleged: “I was given a gift card for less than the product purchased… this was unacceptable.” This tension is exactly where expectations collide: the plan promises repair/replace/refund pathways, yet individual outcomes can feel inconsistent or adversarial when the buyer expects an identical replacement or exact equivalence.
Even the “easy claims process” itself splits reviewers. Some say the workflow is “smooth… super quick resolution,” while others describe non-functional web steps that only resolve through chat. A verified buyer on Amazon updated their review: “although their website is non-functional their chat was helpful and i was able to file a claim.” For less tech-confident users, that distinction matters: “easy” can mean “one form,” or it can mean “multiple channels and persistence.”
Trust & Reliability
“Is this a scam?” comes up indirectly through patterns of suspicion, not just star ratings. Digging deeper into user reports, the biggest trust breaker is the scenario where the customer ships an item and then feels stuck in a black box. Reddit user hopeful_syllabub1845 described tracking showing the item “made it there,” followed by months with “still no word back,” and said that when people contact ASURION, “they will ether say nothing or say something went wrong on your side.”
At the same time, long-term reliability stories exist—especially from Amazon buyers who report repeat claims across years. One verified buyer described a vacuum repaired once and later refunded on a second failure: “It was returned… working perfectly again… failed again… this time they couldn’t repair it so they refunded me.” Another framed ASURION as a decade-long habit: “I’ve been a customer for more than 10+ years… I highly recommend getting this service.” The trust picture isn’t uniform; it’s built on whether you experience the “fast lane” or the “stuck lane.”
Fakespot’s page also flags review-environment turbulence, noting: “amazon has altered, modified or removed reviews… we approximate total reviews altered up to 417,” while also asserting “over 80% high quality reviews are present.” That doesn’t prove satisfaction either way, but it does suggest shoppers are navigating an ecosystem where review visibility and authenticity concerns are part of the background noise.
Alternatives
Competitors are rarely named directly in the provided user data—most comparisons are implicit (“go to a brick and mortar store”) rather than specific brands of protection plans. Still, one consistent alternative emerges from frustrated sentiment: avoid third-party plans and buy from places with in-person service leverage. Fakespot summarized a harsh take as: “go to a brick and mortar store,” which reads like a preference for face-to-face escalation when something goes wrong.
Within ASURION’s own ecosystem, another alternative is using local repair instead of mail-in—mentioned in ASURION’s marketing via “ubreakifix by asurion.” However, this data set’s strongest floorcare stories are about shipping labels and reimbursements, not walk-in vacuum service, so the real “alternative” in user language is simpler: self-insure, or buy from retailers perceived as easier to deal with when problems arise.
Price & Value
ASURION’s pricing varies by the covered product price bracket on Amazon, from plans around $80–$89.99 up through $1000+ product tiers. The core value story from users hinges on whether you’re insuring a high-priced robot vacuum where a single failure could wipe out the plan cost many times over. A verified buyer on Amazon said their $750 Roborock became inoperable in 18 months, and after filing, they got a “beyond repair” notice and “a gift card for my purchase price,” calling it “worth every penny.”
But value flips if your likely failure is an excluded category (like certain battery issues) or if you can’t tolerate claim friction. The most painful value narratives read like paying for peace of mind and getting paperwork instead. A verified buyer on Amazon described needing to “go from amazon customer service… then asurion… then woot… and spamming all email addresses,” ending with “a gift card for less than the product purchased.”
Buying tips from the community are practical and a bit cynical: save identifiers, and make the plan easy to find later. A verified buyer on Amazon advised that “it is useful to save the plan’s website to your browser,” and warned the “naming convention… does not really explain which product is which,” meaning you may need to cross-reference Amazon purchase dates.
FAQ
Q: Is the ASURION floorcare protection plan claim process actually fast?
A: Often yes, but not always. A verified buyer on Amazon wrote: “As soon as i started my claim… in less than 5 minutes… my refund had already been applied,” while Reddit user hopeful_syllabub1845 said: “it’s been a little over 8 months now and still no word back from asurion.”
Q: Do you get a repair, replacement, or refund?
A: User stories show all three outcomes, depending on inspection results. A verified buyer on Amazon said: “they tried to fix it… couldn’t so they made it right with a gift card,” while another described: “it was returned… working perfectly again,” and others reported “beyond repair” leading to reimbursement.
Q: Does it cover robot vacuum batteries?
A: Some buyers say battery coverage is the biggest disappointment. A verified buyer on Amazon warned: “your battery will die and this stupid insurance won’t cover it,” describing battery failure as “the most common malfunctioning issue.” Coverage depends on the plan terms and specific failure type.
Q: What’s the biggest “gotcha” when filing a claim?
A: Matching the right plan to the right product can be confusing if you bought multiple warranties. A verified buyer on Amazon complained it’s hard to know “which policy covers which product,” and another explained the “order id… is for the warranty purchase and not the product itself.”
Q: Is it worth it for expensive robot vacuums?
A: Many owners of $600–$800 robot vacuums say yes when reimbursement hits quickly. A verified buyer on Amazon said: “worth every penny,” after receiving a “beyond repair” notice and a gift card for the purchase price. Others disagree when exclusions or delays dominate their experience.
Final Verdict
Buy if you’re protecting a higher-priced robot vacuum and you’re comfortable with a mail-in process and potential Amazon gift card reimbursement—because multiple verified buyers describe outcomes like “a gift card for the full purchase price” and refunds “all within 10 days or so.” Avoid if your main fear is battery degradation or you can’t tolerate the possibility of protracted support loops, as some users warn: “they make every step difficult” and Reddit user hopeful_syllabub1845 said: “still no word back.”
Pro tip from the community: keep your plan/order identifiers easy to locate and cross-reference. A verified buyer on Amazon advised saving the plan site and noted you may need to “cross-reference the purchase date on amazon” to find the correct coverage quickly.
