ASURION Floorcare Plan Review: Fast Claims, Mixed Trust
Starting with a surprising trend in customer stories, the ASURION Floorcare Extended Protection Plan earns a solid 8.4/10 from cross-platform feedback, largely for its fast claims handling and generous reimbursement policies — but with cautionary notes about coverage exclusions and occasional customer service breakdowns.
Quick Verdict: Conditional buy — best for high-value floorcare products prone to mechanical failure, less ideal for parts like batteries or for those expecting identical replacements.
| Pros | Cons |
|---|---|
| Fast claim approvals — often within minutes | Battery issues often excluded from coverage |
| Full purchase price refunds via Amazon gift card | Some customers report reduced payout amounts |
| Free shipping for repairs/replacements | Occasional long delays or poor communication |
| Hassle-free process via online/phone | Replacement products may differ in brand/model |
| Transferable coverage for resale value | Requires product registration to file claims |
| No deductible before benefits kick in | Limited accidental damage coverage unless specified |
| Lemon policy after three same-issue repairs | Reports of claim denial under manufacturer warranty period |
Claims vs Reality
ASURION advertises “no additional cost” repairs with parts, labor, and shipping included, plus "most claims approved within minutes." Many users back this up — a verified buyer on Amazon noted: “Within days they notified me they were paying me back the full cost of the vacuum as it was not able to be fixed… this was a breeze.” This matches the marketing claim of speed and convenience.
However, while ASURION markets coverage for “malfunctions after manufacturer warranty,” reality shows a nuance: Reddit user hopeful_syllabub1845 described sending in an Xbox controller and “it’s been a little over 8 months now and still no word back from Asurion.” This starkly contrasts the promise of quick turnaround.
Another marketed point is replacing or reimbursing when repairs aren’t possible. Amazon customers like one Shark Rocket owner confirm: “Asurion gave me a complete refund… definitely worth it.” Yet, others have reported receiving gift cards for less than the purchase price, undermining that assurance.
Cross-Platform Consensus
Universally Praised
Across Amazon, Trustpilot, and ConsumerAffairs, speed is the standout. A verified buyer recounted: “As soon as I started my claim it was not even 5 minutes and my refund had already been applied.” This benefits busy households who can’t afford downtime on essential cleaning equipment. For frequent vacuum users, this means replacing a broken unit without disrupting cleaning routines.
The free shipping and hassle-free logistics also win praise. Reddit users describe receiving prepaid labels promptly and getting repaired units back within three weeks. For elderly or mobility-limited customers, this removes the burden of arranging shipment.
Many appreciate the lemon policy — after three repairs for the same fault, ASURION moves straight to replacement. One ConsumerAffairs reviewer detailed how their laptop was deemed “beyond repair” and refunded quickly, allowing immediate replacement.
Common Complaints
Battery exclusions spark frustration. One Amazon review warned: “Beware that your battery will die and this stupid insurance won’t cover it… who reads the fine print?” For users with cordless vacuums, this gap is significant since battery degradation is a common failure point.
Gift card reimbursements sometimes fall short of the actual purchase price. A long-term Amazon customer complained: “Sent me a gift card for less than purchase price… disgusting, vile change in this company.” This impacts those wanting an identical replacement in a specific model or brand.
Delays and poor communication also surface. Beyond the 8-month controller case on Reddit, some Trustpilot accounts mention unanswered chats and emails. This can be critical for time-sensitive repairs, especially for commercial cleaning businesses.
Divisive Features
Replacement products differing from the original split opinion. Some accept refurbished alternatives as fair, given the speed; others are disappointed when brand, features, or aesthetics change. One ConsumerAffairs review notes, “replacement is not always identical,” which matters more to brand-loyal customers.
Coverage start dates also polarize users. Since Amazon-linked plans often begin only after manufacturer warranty expiration, those expecting immediate coverage may feel misled. For some, this delayed start is fine — for others, it’s a risk window.
Trust & Reliability
Trustpilot and Reddit reveal occasional skepticism. Reports of changed terms and reduced payouts worry long-time customers; one Amazon reviewer said, “Terms and service have changed… I will purchase items that need warranty with literally any other company.” These suggest policy shifts can erode trust.
Long-term durability stories show mixed reliability. While some customers have held ASURION policies for over a decade without issue, others find newer experiences less favorable. A ConsumerAffairs user praised the “renewed faith” after a smooth TV replacement, while another highlighted two consecutive missed repair appointments before a resolution.
Alternatives
Competing options aren’t directly named in data, but brick-and-mortar store warranties are suggested by Reddit users as preferable when seeking in-person resolution. A Reddit reviewer advised: “Go to a brick and mortar store” after dissatisfaction with ASURION’s repair scope.
Price & Value
Market data shows the ASURION 3-Year Floorcare Plan priced between $28.99 and $40 depending on product value tier. On Algopix, the $175–$199.99 tier is flagged as “low inventory,” suggesting steady demand. Community buying tips point to best value on high-priced, failure-prone items: “Money well spent!” said a Roomba owner after a full refund.
For resale, transferable coverage can add buyer confidence. This is particularly useful for lightly used high-end vacuums, making them more attractive in second-hand sales.
FAQ
Q: Does ASURION cover battery replacements for floorcare products?
A: Generally no — unless the battery is non-removable and integral to the device. Multiple users report frustration over battery exclusions, especially for cordless models.
Q: Can I buy the plan after purchasing my vacuum?
A: Yes, you have 30 days from product purchase to add ASURION coverage. This flexibility helps buyers who decide later they want protection.
Q: How does reimbursement work if repair isn’t possible?
A: ASURION typically issues an Amazon gift card for the product’s purchase price. However, some users report receiving less than the full amount.
Q: Is shipping covered for repairs?
A: Yes, prepaid shipping labels are provided, and ASURION covers all costs for approved claims.
Q: Can I transfer my plan if I sell the product?
A: Yes, for floorcare products, the plan is transferable with proof of purchase and new owner details.
Final Verdict
Buy if you own a high-value floorcare product, use it frequently, and want a fast, mostly hassle-free claims process. Avoid if battery coverage is critical or if you expect an identical replacement every time. Pro tip from the community: register your product immediately and keep receipts ready — it speeds up claims and improves your chances of full reimbursement.
